Reviews

This profile includes reviews for Tuffy Corporate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tuffy Corporate has 21 locations, listed below.

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  Tuffy Corporate

  7071 W Central Ave Ste C Toledo, OH 43617-2700

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  Tuffy Corporate

  24301 Halsted Rd Farmington Hills, MI 48335-1609

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  Tuffy Corporate

  16676 S US Highway 441 Summerfield, FL 34491-8684

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  Tuffy Auto Service Centers

  144 Williamson Rd Mooresville, NC 28117-6831

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  Tuffy Corporate

  20250 S La Grange Rd Frankfort, IL 60423-1338

Review Details

• Review fromDuane K

  Date: 03/19/2025

  They are terrible and irresponsible people. I took my vehicle into them and ended up having to buy a new vehicle when I left their shop , and to ad insult to injury they didn't even reimburse me for the vehicle they destroyed. Wonder how many customers vehicles they've destroyed besides mine???

• Review fromJonathan J

  Date: 02/21/2025

  Comments: On Wednesday November 27th, 2024 I took my 2009 Jeep Wrangler into the Tuffy facility in ***********, ******** for a radiator flush and fill. I picked up the jeep and there were no apparent problems. The next day I checked the new antifreeze so see how cold the Jeep was protected to - it was only protected to about 10 degrees above zero - the exact same as before I took the Jeep in to Tuffys. I took the **** back and spoke with the manager. He sent the technician who did the work out to inspect the problem. He went inside to get his tester and got the same 10 degree above zero reading. I asked how they missed flushing and filling the radiator and they actually said that they get the fluid in a bulk container and the fluid in this container was not correct. I challenged that answer stating they obviously did not check the protection level of the new fluid when they were done. I then asked if the barrel of antifreeze they used was bad, were they going to contact every past customer who has their radiator flushed and filled that there was a possibility of a problem? - the response was a laugh. So, it was 5 below zero last night here in ********* - if I hadn't checked the radiator fluid after Tuffy changed it, I'd be looking at a cracked block or popped freeze plugs - I have wonder if anyone else who had their radiator fluid flushed and changed experienced any problems with the cold last night. What makes me mad is that Tuffy generated a suggested list of items that I should get fixed - along with photos and a written explanation of each recommended repair - but they didn't bother to check to what freeze protection that the new fluid would provide! I called the corp. twice and left a complaint and my contact info. After the 2nd call, I received an emails from corporate saying some would call me in a few days - that was now 60 days ago.

• Review fromHasan K

  Date: 10/15/2024

  I brought my vehicle to Tuffy on central ave for service. After the service, my engine suffered catastrophic damage, leaving my vehicle undrivable. It is clear that this issue was caused by their improper work. When I contacted management, they only offered me $300 in compensation, which is nowhere near enough to cover the cost of repairs or the inconvenience. I am requesting full reimbursement for the engine damage or replacement, along with appropriate compensation for the trouble this has caused. I hope the Better Business Bureau can help resolve this fairly. Desired Resolution: Full reimbursement for engine repair/replacement and appropriate compensation.

• Review fromMichelle B

  Date: 05/31/2024

  Tuffy's Located at ************************************************* - HORRIBLE!!!!! RUN!!!! BEWARE!!!! DO NOT BRING YOUR CAR HERE!!! RUN!! DISHONEST!!! SCAMMERS!! THEY WILL RUIN YOUR CAR!!! THIS SHOP PERFORMS AUTO REPAIR FRAUD!!!! ******** and rude shop manager ** should be fired. Extremely rude. On 4.29.24 I brought my vehicle here for a simple job, not only was the work that I paid for not performed properly the incompetence and inexperience technicians damaged my vehicles Transmission. Technicians did not follow the manufacturer specifications for the vehicle. WRONG FLUID, WRONG PARTS, COMPLETE NEGLIGENCE. The shop did not have the appropriate equipment and tools to perform the job properly and did not perform the services I paid for and kept my money. ***** response was a rude and disgusting shop manager and district manager ******. They they have sketchy FRAUDULENT business practices AND DO NOT PERFORM THE WORK YOU PAY FOR. TECHNICIANS DO NOT KNOW WHAT THEY ARE DOING AND WILL RUIN YOUR CAR. Shop tried to lied about performing work, and tried to release the car to me with my children in the vehicle, and almost crashed and stalled out instantly after paying for service. ***** district manager has been disgusting and rude and has not refunded my money and has done absolutely nothing to rectify the issue. If I could give Negative or zero stars, I would. If you want your car serviced by clowns and unprofessionals this is the circus. If you want your car broken and to pay for service that isn't performed AUTO SERVICE FRAUD and perform improperly this is the place. ***** corporation better get in contact with me directly lawsuit coming your way. Disgusting Business overall. Will be reporting to the BBB and FDACS. The worst part about this entire experience is these people have not refunding my money, nor have they treated me and my family with respect and dignity, and I will be seeing them in court until I am refunded and made whole for their negligence and damage.

• Review fromCarol I

  Date: 01/12/2024

  Went in to Tuffy Tire @ Auto Service at ******************** in *********** **. To get ONE head light fixed. They told me it was a 25 minute wait . I said fine I'll wait. Then they told me the price of $262.14 They said head lights come in packages of two and both would have to be changed out and it was labor intensive and that's why so much money. It was mostly labor. A half hour later car was fixed which was not labor intensive, I am a women who they took advantage of and in my opinion was fraud. My paper work given to me says only one bulb was installed not two and 1 headlamp. So , where is the second one they told me was to be installed as well??

  Tuffy Corporate

  Date: 01/15/2024

  I apologize for the experience you are having. That location is no longer a franchise of Tuffy and is now a company store operated under the ***** Discount Tire Corporate office; please call ************ or ************, option 2, and a Regional Manager will be able to assist you.

• Review fromJessica D

  Date: 10/21/2023

  Fruitville location took money for a brand new battery insured my car was safe and ready to go and my car left me stranded on the side of the road. Within an hour. Called the store and they acted like they could care less. Told me to tow it, when they have a ******************************************************** Today I called back and the manager had an attitude without a heart and didnt try to understand why I was upset about dropping a lot money and still being stranded and the customer **********************. Im requesting a full refund and an apology from upper management.

  Tuffy Corporate

  Date: 10/25/2023

  I apologize for the experience you are having. That location is no longer a franchise of Tuffy and is now a company store that is operated under the ***** Discount Tire Corporate office; please call ************, option 2, and a Regional Manager will be able to assist you.