Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Windows

ProVia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windows.

Reviews

This profile includes reviews for ProVia's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ProVia has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • ProVia

      2150 State Route 39 Sugarcreek, OH 44681-9201

    • ProVia

      301 Industrial Park Rd Booneville, MS 38829-1411

    • ProVia

      1550 County Road 140 Sugarcreek, OH 44681-9204

    Customer Review Ratings

    2.42

    Average of 76 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Joe

      Date: 05/23/2025

      I love the product. I get compliment after complement for my Pool side shed?? I use the insulated vinyl and will continue to my home that I am having redone with Provia products

    • juanita t

      Date: 05/15/2025

      I signed a contract on March 10th with a charming salesman, Christian S******. $18,061.00 for 2 ProVia doors, installation was April 1st. The installation was very poor. The front door was not water-tight; in fact, you could see daylight through the threshold. The back doorframe was cracked, I'm convinced the crew knew it at the time, because the the man said, oh **** after the wood cracked. I called immediately, and after 4 days, they came out to fix the front door. The door failed after "Q" left, and someone else came a few weeks later. he fixed only the front door and said they would install a new frame on the back door on April 29th. I asked ********* the other day for a $1000 credit, and I would have the back door repaired myself. ********* refused my offer.
      Today is May 13th, and ********* called this morning to say a person would be out to fix the door tomorrow. I don't know how ********* earned all the 5* reviews? I have heard that some companies have friends and family post on their behalf. I do feel they owe me a refund and a real fix to my doors.

      ProVia

      Date: 05/20/2025

      Hi there. We're sorry to learn of the challenges you are experiencing with the installation of your ProVia Entry door.
      ProVia is actively working with the dealer your door was purchased from, to arrive at a satisfactory resolution. Any financial considerations related to this situation will need to be directed back to the dealer. Thank you.

    • George P

      Date: 05/08/2025

      Exceptional quality. Strong and solid door. Very secure. Beautiful design love the light it lets in. The storm door is awesome.

      ProVia

      Date: 05/16/2025

      Hi ****** - Thanks so much for taking the time to share your thoughts about your new doors! We're so glad to hear you're happy with them and appreciate you choosing ProVia for your home.

    • Griselda B

      Date: 05/07/2025

      Contractor was very professional and completed the installation of the door to our satisfaction. A very well executed job. Thank You

      ProVia

      Date: 05/19/2025

      Hi there - Thank you for taking the time to share your experience with us! We're glad to hear everything went well and appreciate you choosing ProVia for your home.

    • Timothy H

      Date: 05/05/2025

      I would leave 0 stars if I could. We have had numerous problems since windows were installed over a couple years ago. They even installed all new windows a second time that still didn't fix the issue. Of course they wanted to try and blame the climate of our house. There repait tech Mike S**** came out and found many defects in the building of the windows. We are having issues again and I called Todd over a month ago and haven't heard anything back. I would highly recommend not using this brand of windows. They tried numerous times to fix and we thought it was finally fixed but we were wrong. I have many videos and pictures of the issues we have had
      Sincerely, ***

      ProVia

      Date: 05/16/2025

      Hi Mr. *******, we apologize for the issues you’ve been experiencing with your windows. Our Account Manager has been in contact with you to schedule a jobsite visit so we can assess and resolve the matter. He is currently waiting to coordinate a time that works best with your schedule.
      Thank you!

    • Jacob A

      Date: 04/16/2025

      Excellent product and installation was professionally accomplished by the contractor!

      ProVia

      Date: 04/21/2025

      Hi ******* - We're so glad to hear everything went well with your installation. We appreciate you choosing ProVia for your project!

    • Sharon B

      Date: 03/08/2025

      Very satisfied with our new windows. We like the appearance and are quite satisfied with the improvement of our interior room appearances.

      ProVia

      Date: 05/19/2025

      Hi ****** - We're so glad to hear you're enjoying your new windows! Thank you for taking the time to share your experience with us and for choosing ProVia for your home.

    • Phil B

      Date: 03/05/2025

      Great door, BUT the threshold is 2 inches high that poses a trip hazard.

      ProVia

      Date: 03/10/2025

      Hi **** - We're sorry to hear you're not satisfied with the threshold for your door, as it is our standard threshold. We currently don't have an alternative option for a lower one, aside from our ADA thresholds.

    • Anthony D

      Date: 02/25/2025

      We had some older windows replaced and a walkout basement door late summer of 2024. We have not had any issues and are very happy with the product. The installation was excellent which has a lot to do with the overall function and satisfaction.

      ProVia

      Date: 02/26/2025

      Hi ******* - We're very glad to hear that your new door and windows are performing well! There are a lot of door and window manufacturers out there, and we really appreciate you choosing ProVia for your home. Thank you for taking the time to share your experience!

    • jeff h

      Date: 02/25/2025

      i had these windows put in 2 years ago noticed air coming in around several windows i have been waiting for them to replace them ever since. to top it all off my electric bill has not changed i think i was better off with my 30 year old windows

      ProVia

      Date: 02/28/2025

      Hi Mr. ******* We apologize for the delay with your sashes and appreciate your patience in getting this issue taken care of. Our customer service team has spoken with your dealer and confirmed that their ProVia representative reordered and will be picking up the sashes next week and installing them for you. Your dealer will also be in touch with you to discuss this. 


      We apologize again for the delay and look forward to resolving this issue for you - thank you!

    ProVia is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.