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Business Profile

Pavement Marking

ThorWorks Industries, Inc.

This business is NOT BBB Accredited.

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This profile includes reviews for ThorWorks Industries, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Review Details

    • Bruce L

      Date: 04/21/2025

      Bought a cannister of their crack filler asphalt product from **************. The product is like a paste that can be applied with a trowl. I opened a pale of this product and the first 1.5 - 2 inches was brown water. I assumed it just needed to be stirred. Made no difference. To get a refund the company Thorworks advised I need to get a date code picture and picture of the brown liquid. Then send in a receipt. If they think it was old or defective they will refund. If not they dont. I tried taking back to *******. They dont refund for defective product only manufacturer. Thorworks believes you are trying to scam them without these pictures. Beware they do not stand behind what they sell.

      ThorWorks Industries, Inc.

      Date: 04/23/2025

      Hello,Thank you for taking the time to share your experience. Were sorry to hear about the issue you encountered with our ********** Thorworks, we stand behind the quality of our products and aim to resolve any concerns as efficiently as possible. In order to properly investigate and address your complaint, we kindly requested two key pieces of information:A copy of your purchase receipt, to verify proof of purchase and eligibility for a refund.A photo of the batch/date code found on the container, which helps us identify and trace the specific production lot.This process is in place to ensure we can determine whether there was a manufacturing issue and take appropriate action, including issuing a refund or making adjustments to future production if necessary.We did not, and do not, assume any intent to deceive. Our request for documentation is standard policy and is meant only to help us better understand and resolve the situation.If you are still able to provide the requested information, we would be happy to continue working with you toward a resolution. Our goal is always to provide quality products and support, and we appreciate your cooperation.Sincerely,******** ******* Customer Service Representative **********************

    ThorWorks Industries, Inc. is NOT a BBB Accredited Business.

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