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Business Profile

Veterinarian

Hillview Veterinary Clinic / Bed & Biscuit
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BBB Accredited BusinessA+Rated by BBB

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Review Details

  • Martina J

    Date: 03/29/2025

    When I pick my dog up from boarding there are always extra fees for shots that are never discussed before hand and groomimg price is never the same! Always different prices for all services. I have never seen or met the doctor directly because they allegedly give my dog the shots while he is boarded. Today, I drop him off for grooming and they told me the same thing. My dog can't be groomed until he gets his Bordetella shot. I said check his records again and the lady said no he needs it because he is 1 day overdue. When I scheduled his appointment for grooming and for his next boarding stay the lady *** told me my dog is up to date on all vaccinations except the flu. That is why I brought my dog in for grooming today. Now, I am being told he needs a Bordatella vaccine. The lady ****** told me she would let him stay today since he will have the vaccination by boarding next week. I leave my dog and receive a call 1 hr later stating they can't grooming my dog unless he has his vaccine. I asked to speak to the manager Renee and ****** told me she is going to tell me.the same. I asked again to transfer me to her. ******, then tells me my dog can get groomed today because he needs that vaccine and that they have two different systems so she doesn't know why it is not correct. I said ok but this has happened several times before your office waits until I have a grooming appointment and/or boarding appointment and tell me once I get my dog there/when I pick him up from boarding and she told me she didn't believe what I was saying and I can go somewhere else if I like in a non caring tone. She was rude!! They think they never do wrong and get people for extra money. A staff member by the name of ****** was great with communication and now she is no longer there. I am so over this facility and will not be back if I can help it! As of this week they sent me a letter only stating that I need to find my dog a new groomer and doctor with no explanation.

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