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Business Profile

Heating and Air Conditioning

Pickerington Heating & Cooling

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Pickerington Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pickerington Heating & Cooling has 15 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can't believe the BBB closed this complaint. The reason I did not respond is because I had not received anything from the business. The business did send a check for the fee that they charged me. However the business did $1300 in additional damage to my heating system and have not offered to do anything about this. They also admitted that some of their staff do attempt to upsell and replace an entire system when that is not what was needed. technician with ******** was able to get the "sequincers" from the supplier same day but also determined that the circuit board and motor had been shorted out.I believe that the technician from 5 Star/Pickerington Heating and Cooling caused the extensive damage to my furnace.

      Business Response

      Date: 01/13/2025

      Hello! 

       

      After speaking with Mr. ****** and reviewing the circumstance, we elected to process a refund for the $202.05 as requested. We hope this helped to resolve the issue.

       

      Thank you! 

    • Initial Complaint

      Date:06/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      7.12.2024 ******************* called BBB stating that he would ask that the business refund him $359.55. **** stated that of the $479.40 paid for membership, he feels he has only received a benefit of $119.85. 

       

      th this company and now I don’t know who trust.

      Business Response

      Date: 06/11/2024

      **** has a membership with our company which entitles him to a Whole Home Plumbing Inspection, which was completed on 1/10/24. When we were out on 1/10, we adjusted some of the settings on the water softener. Customer contacted us on 2/5/2024 regarding his water softener, and stated that he is having problems with it after we touched it. Our plumbing service manager returned on 2/7 to drop off 4 bags of salt to the customer to replace what was lost, and to ensure settings are correct on the softener. 

      When the customer mentions contracts, we believe he is referring to the membership he has with our company. The customer did pay for this annually, so there are no recurring charges. He paid a flat price of $479.40 on 11/9/2023, and there is no recurring billing. 

       As of now, I have attempted to contact the customer twice, in 3 different ways. 

      I called yesterday 6.10, the phone line rings once and then hangs up, no option for voicemail. I also attempted to text and send an email to the email on file with no response. That is the same for my call attempt today, 6.11. I am going to try to contact the customer again tomorrow 6/12 to figure out how we can help and get everything resolved. Thank you.

      Business Response

      Date: 07/17/2024

      Hello,

      Per the terms and conditions of the membership, we do not offer refunds for unused portions of the membership. It was paid for all at once, versus monthly. I have asked **** to allow us to provide the value of the membership to him in the form of utilizing the free visits that are included, but **** declined. 

      There is no evidence to support we would have stolen a contract from ****. We replaced the salt for the customer and resolved that concern. 

      We believe that ****, when mentioning the free inspections with the purchase of the furnace and air conditioner, he is referring to the inspection from the county that is typically required on a new installation. We have not and do not currently offer free inspections with new equipment installations, the only way to receive free inspections is to purchase the Membership/Whole Home Protect Plan. 

      We have tried to provide excellent customer service to **** given the circumstance, however, per the conditions of the membership, we are not able to accommodate a partial or full refund. **** has declined our offers and solutions for this issue as of now. 

       

      Thank you.

    • Initial Complaint

      Date:11/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am rejecting this response because: it took over 2 days to call me back and another 2 days to send over paperwork. Considering there is no paperwork showing any modification from time of install of the AC or on the actual invoice I doubt it's accurate. Also from what the company said they added to my furnace, when they shouldn't have been touching my furnace for any modifications. They probably broke my furnace and they installed non energy compliant AC with no hard copies stating it is energy compliant. It will lower the value of my home.



      Regards,



      **** *****

      Business Response

      Date: 12/04/2023

      We have talked to this customer and explained to them that they did in fact receive a 14 SEER Air Conditioner. Our internal paperwork still said 13 SEER, but we installed a N4A4S which is a 14 SEER Air Conditioner.

      The attachment shows what equipment we installed in the customers home and a screenshot from Comfortmaker the manufacturer that shows it is indeed a 14 SEER Air Conditioner.

    Pickerington Heating & Cooling is NOT a BBB Accredited Business.

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