Reviews

Review Details

• Review fromStephanie J

  Date: 04/04/2025

  Our experience with Flooring Concepts was very disappointing. When we were scheduled for service, the timeline suddenly changed from what it was when we signed the contract. We felt scammed because timing was very important to us, but had to proceed despite feeling the owner was dishonest. The crew that was sent to install (Tim and Giovanni) was unprofessional and made a lot of mistakes. It got to a point where we felt uncomfortable with them in our home. When they did show up, we caught one of the workers laying on our new carpet and rolling around. When we brought up the issues to the owner and installation manager (and sent proof), they did not seem to care. It seemed as if this was normal for them. Any solutions were brought up by us and no solutions were provided by the company. We even had to point out a lot of mistakes that were made that the installation manager missed. At one point, we had to facilitate getting our carpet to our home because one of the workers wanted to leave and we had to do the labor of carrying the carpet into our home. When we finally got another crew out, they were confused about why our project took 7 days when they said they could have it completed in 2. At the end, when discussing with the owner, we felt he was he acted rude, aggressive, and condescending. The dishonesty and lack of communication throughout the process was the worst we’ve experienced through 5 years of home improvements. An actual quote from the owner was, “I only care about the numbers.” After fighting with them for a week, the end product is acceptable but not as expected or worth the price. This company does not care about the job they do, they say themselves they only care about the numbers.
  

  Flooring Concepts

  Date: 04/24/2025

  Hi ********** We’re truly sorry to hear about your disappointment with your experience at Flooring Concepts. Upon communicating with your husband throughout the project we really felt it ended with a positive result. Our team is committed to delivering exceptional service and craftsmanship with the highest integrity, and we are saddened that your experience fell short of your expectations. We take your feedback very seriously and would appreciate the opportunity to better understand your concerns, especially as some details in your review may not fully align with our records. Please contact us directly to discuss your experience and explore how we can address any issues. Thank you for your feedback, as it helps us improve and ensure every customer has a positive experience.
  Sincerely,
  The Flooring Concepts Team