Reviews

This profile includes reviews for Lower.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lower.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lower.com

  8131 Smiths Mill Rd New Albany, OH 43054-1183

• 

  Lower LLC

  8621 Robert Fulton Dr STE 150 Columbia, MD 21046-2637

Review Details

• Review fromPaula H

  Date: 12/04/2024

  I had a great experience with Lower. ***** ***** was with me through the entire process. He kept me informed every step of the way through closing. I would recommend Lower and ***** for such great service. I would definitely use them again.

• Review fromBrad O

  Date: 12/04/2024

  We got a loan through Lower earlier this year, and received excellent service from ***** *****. Not only did we receive unbelievable service during the initial transaction, but ***** continues to stay in contact as we are watching for rates to come into a refinance zone. We are very glad that we went with Lower, and especially *****!

• Review fromConnor M

  Date: 12/04/2024

  My home buying process was amazing, I knew absolutely nothing about the buying process and steps before speaking to our lender *****. Whenever my familys ready to buy our next home well do the same thing no questions asked. It was to easy not to do again. Highly recommend ????

• Review fromKelleen R

  Date: 12/04/2024

  I worked with ***** ***** to get Pre-Approved for my first home purchase. He has answered every single question I have had for him, and he is always available for a call or quick text. My realtor loves working on the same team with him, so this has been an incredibly enjoyable experience for me and my family. Highly recommend!

• Review fromTee H

  Date: 09/24/2024

  Loan officer reached out to me concerning changes in *** requirements. I was told I would qualify and we proceeded with the application. He even had us put money on some of our credit cards to hype up our credit report. Then he had us give him our bank account information for future charges, to only find that he had monies come out of our account prematurely and unexpectedly. When I confronted him about these charges that were unauthorized, he had no explanation and admitted that he was at fault. Then he ignored all of our phone calls. We never got updates on how the loan was progressing. I even reached out to Corporate, who also ignored my emails. I would avoid this Mortgage company by all means. They are dishonest and do not take ownership for their mistakes. Now I see why they are not Better Business Bureau approved. I would never Recommend this company to anyone.

  Lower.com

  Date: 09/25/2024

  Hello Tee, Thank you for providing your feedback. We want to apologize for any unmet expectations. Could you please email us at ***************************** with more information. We could not locate an application based on your name or email. Could you provide information such as your phone number, property address, and the name of the loan officer you worked with? Thank you - Lower.com *************

• Review fromSarah V

  Date: 08/31/2024

  Our experience with Lower LLC (Lower.com) has been deeply frustrating, marked by miscommunication, misleading information, and last-minute changes that have caused financial and emotional distress. We were given a clear to close, communicated to our title company and realtor, leading us to incur expenses like appraisals and inspections.Despite this, Lower LLC changed the loan terms without proper explanation, postponed our closing multiple times, and left us in a 7-day grace ******* Our original closing on August 29th was abruptly canceled and rescheduled, with no certainty that the loan will close.Lower LLC often blamed issues on ****** **** automated systems and AI technology, citing external rejections, but we never received clear answers. They had an opportunity to resolve the situation through an exception request, but we were not informed of its denial until we discovered it ourselves.This has disrupted our lives, including switching schools for our four childrenthree of whom have disabilitiesand notifying our landlord of a planned move based on broken promises. As a community leader in ****, I cannot recommend Lower LLC to anyone. Their shifting terms, delays, and lack of accountability have caused severe hardship to my family.We have reported these issues to HUD, FHFA, and the *** and hope no other families experience what we have with Lower LLC. This review will be updated based on the outcome of our rescheduled closing, but currently, our experience has been unacceptable.

  Lower.com

  Date: 09/11/2024

  Hello ****, Thank you for providing your feedback. We want to apologize for any unmet expectations. Per our records we were able to close your loan and saw you had updated your review on another review platform. We did share your experience with the appropriate parties. If you would like to provide more information, please contact us at your earliest convenience at ****************************** Thank you - Lower.com *************

• Review fromSaacha S

  Date: 08/05/2024

  Do not use this company. Started off good had me pay for an appraisal. Then was in underwriting for a month. Came back with 3 different amounts for closing. Then when I decided to go with another opinion. Gave me an ultimatum and blocked my phone number and email. I have never seen a mortgage lender nor bank block someone because the didnt choose them. Also would not release my information to the next lender. Run far far away from these people.

  Lower.com

  Date: 08/06/2024

  Hello ******, Thank you for providing your feedback. We want to apologize for any unmet expectations. We also get frustrated by federal laws that can change overtime, however they are for your protection. Per the notes on your file, some items were needed to be taken care by you for you to qualify per federal guidelines. We have shared your experience with the branch manager. If you would like to provide more information, please contact us at your earliest convenience at ****************************** Thank you - Lower.com Customer Carewe

• Review fromTanya H.

  Date: 07/26/2024

  The worst Mortgage Lender you could ever use. So deceiving and because of their inability to get me the re-fi I wanted, I got behind on my mortgage and car payment. After waiting more than 2 months and promises and more promises, **************************** Mortgage Advisor stopped talking to me and gave me another Loan Processor, *****************************, who never spoke to me and kept sending me the same email over and over again. I got calls from people about getting a pay-off statement from my mortgage company knowing they were not going anywhere with the loan. I lost $199.99 from an unfair appraisal on my home. I sent the *** of Lower.com, ******************* a letter by Certified mail and have yet to hear from him. You must watch out for ******. This company is somehow affiliated with Lower. They are a disgrace and should never be in that business. At one time, I thought they might be a scam and that made me put on alert to watch my home from being taken from me. I got a few strange calls also saying they were working with names that I was familiar with, but nothing ever became of that either. Never again and I have nothing good to say about Lower. They get no rating from me.

  Lower.com

  Date: 07/31/2024

  Hello *****, Thank you for providing your feedback. We want to apologize for any unmet expectations. We have shared your experience with the appropriate parties. If you would like to provide more information, please contact us at your earliest convenience at ****************************** Thank you - Lower.com *************

• Review fromDerek R

  Date: 07/24/2024

  Snake salesman of a company. Been working to close for 2 months have paid for three different appraisles all because they made mistakes on the paperwork. Would not tell my worst enemy to use this company.

  Lower.com

  Date: 07/25/2024

  Hello *****, First and foremost we want to apologize for any unmet expectations. Looking into your specific situation, there are federal guidelines regarding your appraisal. We also are frustrated by the complex federal laws. We have shared your experience with the branch manager. If you would like to provide more information, please contact us at your earliest convenience at ****************************** Thank you - Lower.com *************

• Review fromJessica M

  Date: 07/09/2024

  They insisted on telling me the numbers of my possible loan, it was like pulling teeth to get the actual numbers emailed to me in my inbox. They kept asking what other lenders were offering me, and then it felt like they scolded me when I finally got to see the numbers with my eyes and told them their rate and closing costs were higher than the other offers. The VP Shane said "if I can't trust what they are telling me, why work with them?" in reference to me asking for the numbers in writing. He also said "this is why we ask for the other lender's offers so no one wastes their time". What a JERK.

  Lower.com

  Date: 07/24/2024

  Hello ******* , Thank you for providing your feedback. We want to apologize for any unmet expectations. We have shared your experience with the appropriate parties. If you would like to provide more information, please contact us at your earliest convenience at ****************************** Thank you - Lower.com *************