Reviews

This profile includes reviews for Windows Direct USA of Cincinnati's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Windows Direct USA of Cincinnati

  11258 Cornell Park Dr Ste 612 Montgomery, OH 45242

  
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  Windows Direct USA of Cincinnati

  11260 Cornell Park Dr Ste 709 Blue Ash, OH 45242-1834

  

Review Details

• Review fromMatt B

  Date: 01/04/2024

  Had every window in my house replaced. Total of 18 windows. The process with Windows Direct was seamless. Sales Rep Marcus was very informative. The installment team was professional & timely. Could not be more happy that we chose Windows Direct to install our new windows. Highly recommend!
  

  Windows Direct USA of Cincinnati

  Date: 01/04/2024

  Thank you so much for the feedback. We will make sure to pas the kind words on to the team

• Review fromCassie N

  Date: 12/15/2023

  Got my bath replaced. Everything looks great and added value to my home. I love how easy they made the whole process.

• Review fromRoger B

  Date: 10/23/2023

  In the Summer of 2022 I reviewed several window replacement companies. Prices varied, the worst being ******* ** *******n, over three times the estimates of most the other installers. They are horrible. ******** had the worst quality product and customer service - See the Better Business Bureau. The lowest price and best quality product I saw was Windows Direct USA. They have the best design. Universal Windows Direct had design issues, though closest in price. I selected Windows Direct USA and waited several weeks after the measurements were taken. Hannah the Office Administrator kept me informed and updated on the window delivery date. The installation at the end of October 2022 was then headed up by Lead Installer Jeremy, who worked hard and fast in a day and a half and did an excellent job. How he completed the entire house that quick by himself is amazing. Later, Randy the Closer finalized the work with any finishing touches and resolving any issues and questions. He was a fine detail person. Now a year later, the windows and back patio sliding door have held up and look beautiful, really complementing my house with a good quality design at an affordable price and lifetime transferable warranty. I highly recommend this well-organized company and its efficient staff.
  

  Windows Direct USA of Cincinnati

  Date: 10/29/2023

  Thank you so much for your feedback. It means so much to our locally owned business. We appreciate it. -*****

• Review fromDavid B

  Date: 08/31/2023

  Purchased a French door, was told it would be 6-8 weeks delivery. It finally came in 10 weeks later, but had been manufactured incorrectly. We were assured that re-manufacturing would be expedited, as would installation. New door finally came in 8 weeks later, and our expedited installation was another 2 weeks. We had asked to speak to the owner multiple times after the initial gaffe, and never heard a word. When I asked about a concession on the outstanding balance, was told they couldnt do that because they had to eat the first door. Unprofessional and unresponsive. Wish Id read the reviews here before I went with them.

• Review fromArthur W

  Date: 07/24/2023

  I paid almost $22,000 for 26 windows from Windows Direct. They started instalation on Wednesday 7/12/23. It was supposed to take 2 days. There were 3 workers installing windows. One called off on 7/13, two showed up on 7/13, and all showed up on 7/14. They could not finish on 7/14. They had to come back on 7/17, and I informed installers and called Windows Direct, and reminded them I was leaving on vacation 7/15 and be gone for 8 days, and they will not get paid until 7/24/23, as I had to inspect final work. Well Emily called my home on 7/21 and said they were charging my credit card for remainder of bill, without my inspection. Well when I got back on 7/23 to find windows hard to open, locks not working and dirty windows, plus a glass top table broken. I called Windows Direct, and it went to voice mail, I requested a call back, and no call back as of 8:41 PM today. I am considering my options to take them to court, call into credit card company about a charge not authorized and/or call **** Attorney General. I am very unhappy with Windows Direct. I should have went with ***** (to match my current windows) or ******. What a mess. From the start, I was baited and they switched. I was quoted a price $2,000 cheaper, and had contract printed out and salesman (Dick B*****) said he punched out wrong key on his computer, and price increased $2,000. He then said he gave me a $4,833.24 discount that would no be available if he left my house. Bait and switch
  

  Windows Direct USA of Cincinnati

  Date: 07/25/2023

  Were sorry to hear about your experience. This is not how we normally operate. I did check phone records and do not have any calls from your phone number since before installation. We will reach out this morning to set up a site inspection to address any concerns you have

• Review fromJulie C

  Date: 03/18/2023

  They did a good job on my windows & a new shower. I'm very Happy everyone there.
  

  Windows Direct USA of Cincinnati

  Date: 03/19/2023

  Thank you so much for your feedback. We appreciate the the opportunity

• Review fromJake H

  Date: 12/29/2022

  2nd time using them. This time for windows the first time was for a door. Im very happy with everything
  

  Windows Direct USA of Cincinnati

  Date: 12/30/2022

  Thank you for the feedback. We truly appreciate your business - *****