Reviews

This profile includes reviews for NVP Warranty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NVP Warranty

  5755 Granger Rd Ste 205 Independence, OH 44131-1455

  
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  NVP Warranty

  300 Mulberry St Ste 301 Scranton, PA 18503

  

Review Details

• Review fromMichelle E

  Date: 05/24/2025

  Customer service was awesome! Tara took extra time to make sure all my questions were answered about my warranty. Thanks, Tara you also very pleasant to talk with. Now I haven’t had the car looked at yet, so hopefully I can still give an A+ review after that takes place. I’m a little nervous after reading some recently written reviews! Fingers crossed ????
  

  NVP Warranty

  Date: 05/27/2025

  Hello *********

  
  

  We are happy to hear you had a positive experience! While we always hope you won't experience any issues with your vehicle, due to the challenges that can present, we are here to assist in the event of a covered breakdown.

• Review fromChris N

  Date: 05/12/2025

  Thank GOODNESS for Steve. My first experience was so bad I've put off a call back for moooooonths for assistance. However Steve took the time to understand my concerns and questions and the best part is that he had solutions as well as resources for me. Thank you again for your assistance Steve!
  

  NVP Warranty

  Date: 05/13/2025

  Thank you for the kind words! We are happy Steve was able to provide a level of service that reflects a positive experience.

• Review fromConnor H

  Date: 05/09/2025

  Last 6 VIN# 282133
  5 Star Warranty
  Purchased the 5 star warranty with 116k miles and in 4 years i only put 20k miles on my jeep and have paid over $1500 in my contract.
  Started to experience transmission issues and immediately contacted NVP to guide me in the right direction. Took it to an approved repair shop where they confirmed i will need a new transmission. The shop sent over Transmission fluid samples to NVP that had burnt smell and metal shaving in it.
  NPV is denying my claim because i am unable to produce ALL detailed maintenance records most of which i did myself. Also the Dealership i purchased the warranty from is no longer business and was unable to obtain maintenance records from them.
  Every 5 star review is from the Dealerships and every 1 star review is from actually customers.
  Straight from the mouth of NPV employees saying everything is Black or White. NO middle ground. I even told them ill pay for my rental just to help them out. and on top of all of that they wont even cover the Diagnostic fee. The goal post will be moved further back every time. This company needs to be exposed. All i asked was for yall to work with me. If anything can be done please reach out to me. Cancelling whats left of my warranty. Would love to edit this later.
  

  NVP Warranty

  Date: 05/12/2025

  Good morning Connor,
  
  As discussed the maintenance terms of the contract were not met. The servicer interval for the transmission set by the manufacturer at 120,000 miles was not completed. The current mileage at the time of the claim was 136,007. Therefore, we are unable to proceed per the terms and conditions of the contract. If any other questions arise please contact our customer service agents at 888-270-5835.

• Review fromDanielle C

  Date: 04/02/2025

  Rep sent contacted auto shops in my area, smooth call
  

  NVP Warranty

  Date: 04/03/2025

  Thank you for the kind words! We are always pleased to hear of a great experience!

• Review fromjanyia j

  Date: 04/02/2025

  These guys are straight fraud I’m taking them to court ., in had to file
  A police report they denied my claim only having my car for 5 months I did regular maintenance my engine blew ., they saying I Knew my car had a leak in was driving OUTRAGEOUS so hopefully they have prof in court
  

  NVP Warranty

  Date: 04/03/2025

  Good morning ******, 

  
  

  The cause of failure for engine damage on the claim was found to be a result of loss of oil which is excluded per the contract terms and conditions in section 10. The details were included in the response filed 4/2/2025. 

  
  

  The independent inspection was completed, and information reviewed 3/27/25. The findings from the inspection state “The vehicle was on lift when I arrived. The tech had removed oil pan and rod cap on rod 6# and 4#. Both bearings had spun and scored the crank journals very deeply. the oil pan has metal debris throughout. The engine has a huge oil leak from oil filter housing and oil cooler. The oil has been running down block and onto trans and then throughout undercarriage. the oil has been leaking for a very long time. The oil is stained into the undercarriage and has changed the color of the exhaust from being burned onto the metal.” Additionally, the report cites the cause of failure as “Cause of Failure: The vehicle has loss oil while operating causing engine to seize”.

• Review fromGaryGibson.

  Date: 03/25/2025

  NVP warranty is a scam company that just paid nothing to repair my car! This company should not be in business but for some reason you are not doing nothing to stop them? Do something to shut them down and protect us from fake warranty companies like them! This company must be stopped.
  

  NVP Warranty

  Date: 03/27/2025

  Good morning *** *******
  
  
  
  As discussed at length, across multiple calls with both parties on your contract, the intermediate shaft in question is not listed on the coverage section of the contract. Therefore, we are unable to apply coverage to that component. The CV joint has no mechanical breakdown per the repair facility so that item is not eligible for coverage per the contract terms.

  GaryGibson.

  Date: 03/27/2025

  Scam company that should be put oout of business! From rude customer service that hangs up on you to there lies about coverage.Please BBB investigate there company! Stop the steal by them.

• Review fromJ. W

  Date: 03/12/2025

  I paid $2,700 in full at the time of purchase for the extended warranty for my vehicle.
  I have used the extended warranty service for a prior vehicle with a different provider and never had any issue.
  I only go to national recognized mechanic shops.
  Every time that I have tried to use the warranty with this company they have made it difficult for the shops to communicate to get the work done, disgustingly rude to myself when I called in as the customer, and impossible to get work done under the coverage since they challenged the diagnostics from the shop and then could only have their own inspection done on weekends between 9-5pm, with no confirmation of when that inspection could occur over a potential 72 business hours.
  Then, the rental portion of the cover is only reimbursed IF and for whatever work they deem can be covered AFTER the inspection by their own mechanic.
  So I would have to leave my car in the shop for over a week, spend $700 over a weekend to rent a car, then have NO Guarantee that they would cover the needed work, which is ALL listed as covered, or reimburse the cost for a rental.
  Absolutely disappointed. A complete waste of money. DO NOT LET DEALERS CONVINCE YOU TO BUY COVER WITH THIS COMPANY.
  

  NVP Warranty

  Date: 03/17/2025

  Good Morning *******

  
  

  The repair facility reported a broad array of repairs needed on the vehicle. The vehicle was setup for inspection which is typically complete withing 24-72 business hours. During the inspection process we were notified by the inspection company the vehicle had been removed from the repair facility. When the vehicle is at a licensed repair facility and can remain there for inspection and claim adjudication please have that facility call our claims department to initiate a claim. Rental reimbusrement per the contract terms will be evaluated when coverage is authorized for an eligible mechanical breakdown of a covered part.  

  
  

   

• Review fromR. H.

  Date: 03/07/2025

  I took my vehicle to a repair pal shop on a Monday and once the shop was able to look at it on Tuesday they sent pictures to get the claim approved. Wednesday comes I call for an update. NVP has not received the pictures. Call the shop and they state they were sent. Wait another day, calling Thursday morning for the same routine. Mind you it’s now been 3 full days of not having a car for work. Same response so I head to the shop and they call and resend the stuff while there. I get ahold of NVP now they have the pictures after a hour previously stating they didn’t. So after playing middle man as NVP says they can’t call the shop and the shop acting like they can’t call NVP to get an update or to even know they didn’t get the pictures. Now today, Friday, I am told a used part is being provided to the shop and will be shipped out in 3-4 days. That’s now over a week of no car. I was told I don’t approve for a rental car as the labor is less than 8 hours…… my car has been already sitting for days. The policy is ridiculous and the concerns cut to save nickels and dimes is terrible service. A used part, a lack of compensation for no vehicle and the warranty was $3500 but the used part is $400 instead of investing into a new one. The experience was terrible (well still is ongoing). I would like my deductible reimbursed for this terrible service. I wish I could be done with this place but I will be sure to never sign another warranty with this company.
  

  NVP Warranty

  Date: 03/10/2025

  Good morning Mr. *****

  
  

  I've reviewed the claim on file. The claim was initiated midafternoon on 3/4/25. At that point photos were requested. Photos were received and reviewed 3/7/25. This information was provided on your call that morning. We reached out to the repair facility promptly after that and authorization was provided. We received an email after 6pm 3/7/25 stating to order the transfer case to be shipped. At that time of day our suppliers are closed for business, so the order was processed upon their return to office 3/10/25.

  R. H.

  Date: 03/10/2025

  Therefore my car has now sat 7 whole days between the negligence of the shop not following up for two whole days and me needing to step in. The pictures were received March 6th as I sat at the shop on the phone and was told they were allegedly now received. Between the shop not following up and NVP being cheap and buying a used part, I now have to now await for it to be shipped and received THEN installed. I am being denied a rental reimbursement because it’s not 8 WORKING (BILLABLE) HOURS but it’s been various working days. Why wouldn’t I be able to be reimbursed for a rental from AT LEAST 3/6 or 3/7 if I am now waiting for you all to ship a part instead of letting the shop use their parts in house? I am being given the run around. I will be without my car going on two weeks once it’s hopefully fixed. This has been the most utterly stressful time ever. I missed days of work last week and I’m being asked to still pay $152 ($100 for deductible and no clue about the other random charge). I will like to be reimbursed for that amount when it’s been paid or simply paid in full by you all from the point of completion. I would like a call. I will go through each external entity until someone wants to act like they care.

• Review fromDeneshia J

  Date: 02/27/2025

  Customer service broke everything down to the tea for me and I wanna give a shout out to my phone assistant. You was awesome.

• Review fromZACHARY C

  Date: 02/25/2025

  Mike R. is the best always professional and extremely knowledgeable. Thank you!
  

  NVP Warranty

  Date: 02/26/2025

  Thank you, ******** Mike is a valuable member of our claims team, and we are always happy to hear from anyone who had a positive experience with him!