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Business Profile

Tree Services

Amber & Stykemain Tree & Lawn Service
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    We choose the $300 decrease and I will send the check for payment tomorrow Nov. 22, 2023. 

    Please let the business know I was not in town when the work was done. I was in TN helping with grandchildren after the tragic death of their uncle in a horrific traffic accident. 



    Sincerely,



    ********* ********

    Can’t be replaced or fixed. Likely we will need to cut it down totally. The only middle ground I see is not to pay the bill.

    Business Response

    Date: 11/20/2023

    The Sales person has been doing this same position for 30 + years for our family tree business. We gave a written proposal for what was to be done, they had a copy, the customer agreed. We called this customer the night before to make sure they would be home. The crew leader 30 + years at the same position, again discussed with Mr. ******** before they even cut one branch that morning. They cut exactly what was written, as they should. They were to finish that job and move on to the next, as they did. I'm not sure where Mr. ******** was while the tree was being trimmed, but that is why we make sure the owner is home. We would have been happy to wait if Mrs. ******** if needed to be there. We would of been happy to change the original plan. No one said anything until 3 days later when it was too late. We are sorry that they are not happy with the tree,

    I am willing to reduce the invoice $300 or take it down for free. But everything was done per the estimate and the customer was there.

    Thank You,

     

Amber & Stykemain Tree & Lawn Service is BBB Accredited.

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