Reviews

Review Details

• Review fromKeith S

  Date: 06/08/2023

  We recently had Rhino Shield applied to our home. The initial sales call was good and we received all the information about the product, how it is applied and costs associated. Very thorough. Once we signed the agreement however, communication was spotty and somewhat amateurish. I received an email from ******* ******** *** that said 'Rhino Shield Welcome' it contained just an attachment (PDF document) that looked as though it had been scanned or photo copied 100 times. It was barely readable. No other information in the email, just the attachment. Afterwards a few days later I got a call from the project coordinator who was very nice however, it was clear she had not talked with the sales representative. She was wanting to schedule to work to start immediately, however, the sales rep and I had talked about the need for me to finish work on the porch and some outside woodwork prior to the work being started. He indicated it was no problem and we would work that into the schedule. So, no coordination there. I did let the project coordinator know about this and told her I would keep her in the loop as to the work being done and when it would be finished. Once the work was completed, I let her know and she promptly called me and let me know the work could start that same week Wednesday or Thursday and she would let me know Tuesday if it would be on Wednesday instead of Thursday. No call or indication and no work on either day. The crew did contact me early the next week and let me know they would be out. They communicated very well. Once on site, they worked very diligently and with care and precision to prep the house. The on-site team was great and as mentioned, communicated every step of the way. Upon the final day of work, the on-site team asked that I sign the final paperwork and make the final payment, which I did after a brief inspection of the work completed. Once they left there was no further communication or follow-up from ******* ******** ***. No phone call, no email, nada. Today I finally got a text asking me to review the experience with the BBB (this review). I never received copies of the final paperwork I signed or any communication once they were gone. In short, if I had it to do again, I probably would have just gone with re-siding the house instead of the Rhino Shield. I think it turned out really well but I have little to no confidence in any warranty should something need attention. My recommendation for ******* ******** *** is to communicate better, Actually send an email with someone adding content, don't just use an old tired, worn out document and slap it into an email. It makes you look like an unprofessional business. Further, maybe follow-up with the customer once they pay you $20k? Maybe? just like, at least one phone call or email?
  

  Rhino Shield Columbus

  Date: 11/30/2023

  We are sorry to hear you were not happy with the experience you had with Rhino Shield. This is very unusual and not the way we work with our customers. We are not sure what happened but apologize for any miscommunications.

• Review fromCecil H.

  Date: 06/08/2023

  Excellent crew. Outstanding work. Excellent product for the money. Would recommend Rhino Shield to anyone wanting their house to look brand new again.
  

  Rhino Shield Columbus

  Date: 11/30/2023

  Great review, thank you. We appreciate you and any referrals you can give to Rhino Shield.

• Review fromTom D.

  Date: 05/19/2023

  Service was fantastic! The crew that came out and spent 2 full days preparing the house to be painted. They then used sprayers and rollers to get every nook and cranny properly painted. Total job took a week and my wife is just as happy as I am.
  

  Rhino Shield Columbus

  Date: 11/30/2023

  Tom thank you for the review. Rhino Shield crews take great pride in their work and want to be sure our customers are happy with their homes. We know you and your wife will enjoy the look for many years to come.

• Review fromPamela L

  Date: 04/11/2023

  Excellent set up, application and clean up. Impeccable job. Would recommend and even hire them again!
  

  Rhino Shield Columbus

  Date: 11/30/2023

  Pam, thank you for the 5-star review. We appreciate customers like you and would be glad to do future projects for you.

• Review fromPhyllis W.

  Date: 01/06/2023

  I couldn't be more pleased with the outstanding service Rinoshield provided. They were not only timely but the painters worked tirelessly in temperatures over 100 degrees for 3 days to complete the job. I love love love the color I chose and the how it appreciates the value of my home. Many neighbors stopped by with compliments.
  

  Rhino Shield Columbus

  Date: 11/30/2023

  We appreciate the great review and are so happy to hear how happy you are with the Rhino Shield experience.

• Review fromTodd G.

  Date: 01/06/2023

  I think that their product is outstanding, however their sales people are shady at best. I had to negotiate the cost with them, ultimately by 50% and then when payment was due I was pressured to pay in cash so that he could pay his workers under the table, which I refused to do. As soon as I did pay him, the painting crew rushed to get off the job and I had to force them to stay to do finish work and clean up. I found that after they left they painted over many things including light fixtures and vents. They also over sprayed all over my black shingle roof which is still apparent. I would suggest Rhino Shield reevaluate their sales and go to market strategy. I have been asked numerous times who painted my house I tell people who did it but make sure that I warn them of the shady practices that come along with hiring them. Caveat Emptor!!!