Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Fast Response Heating & Cooling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Fast Response Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fast Response Heating & Cooling has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 24 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Larry H

      Date: 10/24/2022

      ABSOLUTELY THE WORST. Our home warranty co. Sent them to service our ac and furnace. The tech told us both needed replace due a split in ac coil which caused ice build up which ran down on to heat unit causing a crack and damage to ignition system. Tech as all of there techs was great. He promised to have a quote sent over.However, after a week no quote. I called and was referred to a sales person who sent a vague 4 line email with price. He under quoted btu by 50%. Called to ask why, since he had never been he checked a different house on zillo and assumed we had 900 sq'. We have about **** on first floor and basement of equal size and a 75k btu furnace. Asked him to require and send an actual detailed quote not a 4 line value email. I also asked him to quote upgrades which I would pay for. 3 email 4 line quotes later and a few calls to him, I called and asked for the company manager. Explained situation to him and what sales guy verbally quoted was included in his quote. Manager said only part of the system replacement was covered. Long story short he kept pushing me to bypass warranty company and only buy directly from his company. That was a total of 3 weeks and still no new unit. I have since worked with a bbb a++ rated company with great bbb reviews.SO BEWARE OF THIS COMPANY.

    • Naomi M

      Date: 10/24/2022

      ************ In April 2022 My home warranty company, American Home Shield, had a technician come out to assess my furnace. I'd had another company assess it prior to this who recommended a new furnace. Fast Response was the contracted company with AHS who stated it just needed a new part. Low and behold, the furnace as of today, October 24, 2022 still has not been repaired. I've made several calls to AHS and to Fast Response. (AHS review to be added as well). I have sold the home with the agreement that I will be responsible to get the furnace fixed--as Fast Response assured me they could fix it and the part would be available "in 2 weeks". However, that was in June and, again, this is not repaired. Since then, I've had someone from Fast Response tell me they don't even work on furnaces until the Fall, and again, every 2 wks, the "part will be in in 2 weeks". I am so angry with this company, I can't even stand hearing their name!! I've asked them to be up front with the home warranty company that they are unable to get the parts needed so that we could move forward in getting a working furnace. They refused to do so. The new owners of the home have had a week of freezing temperatures with no heat and all I get from anyone is "it'll be in in 2 weeks". Obviously, not. They have delayed and delayed and delayed this for no reason. If this would have been dealt with as I'd been asking all this time, a new furnace could have been installed--probably by Fast Response (although now I would not ever have them do any work)--so I am confused and angry that this has not moved forward. And, it's all because Fast Response keeps saying "2 weeks". RIDICULOUS!! I understand they will respond with they are at the mercy of the manufacturer. But, let's be real here. If you can't get the part, you can't fix it. It's been nearly 7 MONTHS. Stop!! And let's move forward....never would I recommend this company!!

    • Mike H

      Date: 10/18/2022

      They dont keep their appointments. They dont keep you informed

    • Andrew H

      Date: 09/19/2022

      They are the most worst company to deal with. They said that they called my phone to inform that they are in the way to my residence and i have the call log on my phone and i will provide call logs from my phone provider to prove that they did not call me. I was told someone will be out today and nothing. If i could give this company 0 stars i would. I have a 31 months pregnant wife and a 72 year old father in law in the house and no AC still. WORSE COMPANY EVER ALL LIERS IN THE COMPANY

    Fast Response Heating & Cooling is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.