Restaurants
Piada Italian Street FoodHeadquarters
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Complaints
This profile includes complaints for Piada Italian Street Food's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 14 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/07/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* ****024 requested an update on the refund, but I received no response or resolution.Issues with Piadas Handling of This Complaint:1.Piada ignored three separate attempts to resolve the missing item before finally responding a month later.2.After admitting fault and committing to refund the missing item, Piada never followed through.3.Piada has refused to respond to multiple follow-up emails requesting an update on the refund.Desired Resolution:I am requesting a full refund for the missing item or a replacement meal at this point.Attached: Email correspondence showing multiple follow-ups, Piadas acknowledgment of the refund, and proof of the order.Business Response
Date: 03/14/2025
Our Market Partner, **** ****, reached out to and spoke to the guest and took care of their concerns.Initial Complaint
Date:09/24/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
While the black man was arguing with another black man, he began talking disrespectful about the man and being the military. The manager had no right to threaten the service member after he explained he was hard of hearing. I was overcharged and my order was made wrong. I will never go back to this clown show and disrespect of our nations finest. The manager should be fired Haylie very unprofessional, unacceptable, unpleasant, and unpatrioticBusiness Response
Date: 10/07/2024
This guest was attempted to be reached. The Market Partner will be following up today! Thanks.Initial Complaint
Date:07/25/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22045859
I am rejecting this response because the person who said they left a voicemail never did. Boldface lie; please do not insult my intelligence. I did hear from someone who invited me to come in at an inconvenient time for a meal which I politely rejected lol that id change my schedule for you. I heard something about gift cards and have heard nothing.I will continue to reject each and every one of these until I get refunded for my incorrect orders (all of them) and my time responding to messages such as these. I recommend you go back to your ordering records, find all the times I visited (I used to go once a week, now the thought of visiting makes my stomach hurt) so Im sure you can figure out the best way to close this in a manner that is acceptable to everyone. But to be clear, saying you left a voicemail for someone when you never actually called and left one is pretty low. Try harder.
Regards,
*****************************Business Response
Date: 08/08/2024
Hello -
Our local Market Partner attempted to call the Guest and left a voicemail but had not heard back. Please let us know what other actions we can take, waiting a call back to resolve the issue.
Thanks -
*****************************;
Business Response
Date: 09/04/2024
Hello -
Our Regional Director of Operations, *************************** spoke to the guest and we mailed a gift card. Please let us know if you need anything else on our end!
*****************************
Customer Answer
Date: 09/04/2024
Better Business Bureau:
I accept the business's response to resolve this complaint. I look forward to improvements at the location soon.
Regards,
*****************************Initial Complaint
Date:07/23/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: ********
I am rejecting this response because:
I am potentially pursuing a lawsuit against the company per advice from attorney!
Regards,
****** ********Business Response
Date: 07/25/2024
Hello -
I am so sorry for this experience and finding a metal object in your food. I have forwarded all the necessary information to our Market Partner who oversees this location in our ********* market and they will be reaching out today to speak with ****.
********* *****
Initial Complaint
Date:05/16/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an online order and most of the food items are missing. There is NO way to contact this business to request a refund. They don’t answer the phone and their automated telephone system does not allow you to select any options as all it does is repeat the pre recorded message. No way to contact corporate as it just takes you back to the same automated system. So there is no way to be reimbursed for the items I paid for that were not included in my order. I tried going to the store in person and the drive thru person laughed and said tough luck we are closing soon. I told him their phone isn’t working and he replied that they shut that phone off because they don’t have time to answer. I want my money back from Piada Italian Street Foods on ***** **** ** ****** *****Business Response
Date: 05/30/2024
We reached out to the guest, she provided the necessary details to process a refund. Refund is being processed by Piada today to resolve the complaine.Initial Complaint
Date:04/12/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yes I received a refundCustomer Answer
Date: 01/02/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 21567173
I am rejecting this response because: my order was not placed at the wrong location. It was ordered for pick up instead of delivery, which was my fault. But when I tried to call the store the phone rang and rang and nobody ever answered. I could not get through at all after multiple attempts.
Regards,
**** *******Business Response
Date: 01/02/2025
The business responded that this has been taken care of. The order was placed at the wrong location.Initial Complaint
Date:10/10/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/09/2023 myself and a few other patrons visited the Piada located on 6602 Fanin street in Houston TX. We arrived around 9:10pm and stood in the front of the line. There were 4 employees 2 black women a Hispanic woman and 1 black male. No one was greeted by anyone on the staff. We said excuse me and gained the attention of *** who had on a white coat and a bright red wig. We asked if the store was still open on which she replied they were no longer taking orders. We then asked *** when was anybody going to say anything in which she got a very nasty attitude and aggressively lunged at one of the other patrons. The interaction was captured on video and can be submitted upon request.Business Response
Date: 10/18/2023
I sent an email to the Guest and am having our local Market Parter call to get more information. I am also sending two free entree cards.Initial Complaint
Date:04/29/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was at the Akron, OH location on 4/28/23. Order number *****************. I ordered two Chef's favorite piadas. Both of my paidas seemed as though they didn't even get grilled or pressed or whatever it is that is supposed to be done to them. The wraps were cold and uncooked. I've ordered the same items from this location multiple times and never had an issue, it seems a step was missed this time. Usually the piadas are crispy and cooked, these were just like uncooked tortillas. I know how these items are supposed to come because I've had them in the past. The food was wet, cold, sloppy, and unappetizing. It wasn't edible.Business Response
Date: 05/02/2023
Hello -
I am so sorry to hear about your experience at our Akron, OH location. I would be so disappointed as well if I was given a piada that wasn't properly toasted! We are happy to refund your order to help make this right. Could you please respond with your name, receipt number, date of purchase and total amount of the receipt so we can refund your order? Again, I am so sorry for your negative experience and that your meal didn't meet your (or our) expectations.
Thanks -
********* *****
Initial Complaint
Date:02/01/2023
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I accept the business's response to resolve this complaint.
a the app which I did. He told me I should reach out to door-dash and complain but I never ordered through door -dash, I ordered through PIADA’S app. I then heard from **** ****** apologizing and saying that he would send me a $25 comp card which he never did. I reached out again via email for my comp card but he will not reply. I’m looking for a refund not a comp card because I do not want to return to this restaurant. My total was $60.59 from the Piada in Sugarland, TX. I’m asking for a full refund.Business Response
Date: 02/14/2023
Guest who submitted the complaint was contacted via the phone (left a voicemail) and email on February 14th 2023 with request for further information to process the refund.Initial Complaint
Date:01/30/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mr. J. ***** requested my credit/debit card information. Due to previous theft offenses from that card, I refused to give that information. However, Mr. ***** also offered a $50.00 gift card to be sent via email, which he has not done. Neither has he relied to that email, accepting or refusing my offer. If you, BBB, feel Mr. **** can be trusted with my information, please let me know.
I personally was afraid of taking another chance, especially when we all know how a debit card works. Monies made be sent to any Key Bank, in my name: ***** R. **************, if he really wishes to be honorable on his words.Greatly appreciate your assistance to this matter.
Business Response
Date: 02/17/2023
Hello *****-
Thank you for your inquiry. Our Market Partner corresponded with you via email early in February. He described our actions of coaching in the restaurant and offered you a GC for your experience. Additionally, at that time, he tried to refund your money but that was declined with the GC offer. We appreciate your feedback and the opportunity to continue to have you as our guest. If you need anything additional, please let us know.Sincerely,
*******
Business Response
Date: 02/24/2023
Per email from business, they will email a gift card to consumer's email.
Customer Answer
Date: 02/25/2023
I accept the business's response to resolve this complaint. I thank you for attention to this matter!
Piada Italian Street Food is NOT a BBB Accredited Business.
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