Reviews

This profile includes reviews for Apex Pros Plumbing, Electric, Heating & Air LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Apex Pros Plumbing, Electric, Heating & Air LLC has 3 locations, listed below.

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  Apex Pros Plumbing, Electric, Heating & Air LLC

  6700 Schrock Ct Columbus, OH 43229-1115

  
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  Apex Pros Plumbing, Electric, Heating & Air LLC

  834 Morrison Rd Gahanna, OH 43230-6643

  
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  Apex Pros Plumbing, Electric, Heating & Air LLC

  6355 Old Avery Rd Ste C1 Dublin, OH 43016-8018

  

Review Details

• Review fromNathan D

  Date: 05/13/2025

  I am writing to voice my deep frustration regarding water damage caused to my home during a profoundly negligent service visit by your technician, ***** ********, on Thursday, April 10, 2025.***** was dispatched to inspect a leak on the second floor. The water had already been turned off beforehand to prevent further issues. Shockingly, during the inspection, he reactivated the water and then proceeded to cut into the *** tubingwithout verifying that the water supply had been properly shut off. This reckless and unacceptable oversight unleashed a pressurized stream of water that rapidly soaked the ceiling below.Rather than taking immediate responsibility for the mess he created, your technician made the baffling decision to ask my wifewho is not an A*** employee, not a trained technician, and certainly not responsible for your companys failingsto locate and shut off the valve in the basement. Unsurprisingly, she was unable to do so. Only after this misguided detour did the technician finally step in himself, but by then, the damage had been done.This entire situation is a glaring example of unprofessionalism, lack of basic protocol, and an alarming disregard for safety. Let me be crystal clear: while I understand that minor drywall disruption may be part of a standard plumbing repair, this was not a mistakeit was gross incompetence.Adding insult to injury, A*** initially acknowledged responsibility and clearly stated that the company would cover the cost of repairs. However, days later, A*** reversed course, claimingwithout a shred of evidencethat the water damage had been present for over months. This claim is not only entirely unfounded, it is physically impossible based on the condition of the home, the timing of the leak, and the fact that the area in question was monitored and dry prior to the technicians visit.
  

  Apex Pros Plumbing, Electric, Heating & Air LLC

  Date: 05/14/2025

  Thank you for reaching out and for taking the time to express your concerns. First and foremost, I want to extend our sincere apologies for the distressing experience you and your wife encountered during our recent service visit. We understand how upsetting and frustrating this situation has been, and we deeply regret that our visit contributed to the circumstances youve described.
  
  We take all feedback seriouslyespecially when it involves concerns about safety, professionalism, and property damage. As part of our commitment to addressing this thoroughly, we dispatched a project manager to your home shortly after the incident to assess the situation in person. Additionally, we brought in an independent restoration company to evaluate the water damage in question. Based on their assessment, the findings indicated that the damage appears to be consistent with a pre-existing or ongoing issue, rather than a sudden, isolated event that occurred during our visit.
  
  That said, we recognize the seriousness of your concerns and understand your frustration with the communication around our initial response. We want to reassure you that our team followed standard procedures throughout the inspection and worked to ensure we had a clear and accurate understanding of the issue before making any determinations. We also acknowledge and regret any breakdown in communication that may have contributed to your feeling that our response was inconsistent or dismissive.
  
  We appreciate your patience as we continue to work through this matter. Our goal is always to deliver reliable service with professionalism and integrity, and we are actively reviewing this case internally to ensure our standards are upheld.

• Review fromBarbara C

  Date: 05/06/2025

  This company is seriously lacking in communication skills. We were scheduled for service on April 21. We thought it was weird that we never got an email or phone confirmation so my husband called on 4/18 and we were told we were now scheduled for April 22nd. . Sure enough, they didnt show up. When we called the office, they said they would call us back with an explanation. At 5 pm we got a call from the electrician and we rescheduled for that Friday. He explained they had some emergencies due to the weather. We said no problem but reminded him that we had a deadline due to some cabinets that were being installed on the 28th. The electrician came out and did the work that had to be done so we could get our cabinets installed. The rest of the job was rescheduled for May 6th 10 am. Again a no show. No call. My husband called the electrician directly who told us he would be here within an hour. 3 hours passed at which point we called the finance company to cancel and called **** to cancel. The service person **** ended up hanging up on my husband when he said he was not interested in rescheduling. We did get a text several hours later from someone at **** asking how they could make this rightour first and only communication from **** since we signed up for the service on April 15th. We have wasted 2 whole days waiting for these no shows and have moved lots of heavy furniturefor nothing. Apex, what is the point of paying thousands in billboard ads to get new customers when you treat existing customers this way?
  

  Apex Pros Plumbing, Electric, Heating & Air LLC

  Date: 05/08/2025

  Thank you for taking the time to share your experience, and please accept our sincerest apologies for the frustration and inconvenience you've endured. We completely understand how upsetting it must be to have multiple appointments missed without proper communicationespecially when you've gone out of your way to accommodate us and rearranged your home in anticipation of service.

  
  

  Please know that your feedback has been escalated to our management team, and we are taking this seriously to ensure it does not happen againfor you or for any future customer.
  
  If you are open to it, wed appreciate the opportunity to speak with you directly to make things right. Regardless, we thank you for bringing this to our attention and for giving us the chance to learn from it.

• Review fromKelli B

  Date: 03/20/2025

  2 hours late after the text saying they would arrive within *****. Then tried to charge $234 for a free estimate to fix my problem. - Which he fixed by relighting the pilot on my hot water tank in 2 seconds and then turned it back off when we started prices for new tanks. Other companies charge $100 for this service and dont promote it as free

• Review fromJeff S

  Date: 01/15/2025

  I wished that I had read these reviews prior to scheduling an appointment to have my boiler looked at. The service tech was very nice and did a nice job of looking at the situation. He thought it was fixed when he attached a loose wire to the thermostat. The next day it was still not heating. As the day went on the boiler stopped running. I called and he came back out bringing along three other people, with one being a "senior" boiler repair technician. They stayed at my house until 7pm and came up with a diagnosis that the circuit board was bad, mind you this boiler is less than 5 years old. I asked about a warranty and was told it didn't have one. The tech presented me with a quote for about $1800 to replace it. I asked if they were sure. He then called his manager who proceeded to scream at him on the phone. I could clearly hear what he was saying. The manager, *****, said that I should buy a warranty from **** during the time that he was screaming at the tech, who had done nothing to deserve being screamed at in front of a customer. After they left I called another company to look at the boiler the next day. The other company called the boiler manufacturer and was told it was not the circuit board but instead a small part that cost a fraction of the price that **** wanted. The boiler company said that if they would have replaced the circuit board it still would not have worked. To add insult to injury Apex also tried to charge me for another service call. It is a completely unprofessional operation and I would never recommend them to anyone. I am still waiting on a call back from their customer care person.

• Review fromEmily D

  Date: 11/30/2024

  Very poor experience. I believe the company was purposely trying to be deceitful throughout my experience with them. I was a paramount customer, **** took over paramount and I needed warranty work completed. My AC only a few years old stopped working. **** came and did the work and charged me $380. I repeatedly told them I had a 10 year parts and labor warranty. They told me I only had a parts warranty. After the service tech left, I inquired with customer service, not understanding the cost. They gave me the run around, ultimately telling me I was paying for labor and a mandatory Apex Guarantee. They told me they verified all my info and I did not have a labor warranty. I finally discovered I could research my warranty info myself and confirmed with the manufacturer I did indeed have a parts and labor warranty. After confronting Apex with this information, they issued a full refund- zero explanation. I didnt receive my refund and inquired on it and was given an invoice showing my money was refunded. I told them it was not received and asked for more details. Finally they said there was an error on their end trying to refund the money and they would send a refund check. Which did happen. It turned out okay- but only due to my diligence. Absolutely would not recommend!

• Review fromLarry M

  Date: 11/06/2024

  Apex pros was to come to my home and disconnect my gas stove, they never showed up, when I called them they said the service pro waited 15 minutes which was not true, not only that but my suv was in the drive way and they did not knock on the door or use the door bell. Plus they never called to see if I or someone was home I had argue with them to make a 2nd appointment. This is my 2nd bad run in with apex pros and will never use them again and I will tell everyone to not use them why.
  

  Apex Pros Plumbing, Electric, Heating & Air LLC

  Date: 11/07/2024

  
  Thank you for reaching out. Our Customer Advocate attempted to contact you by phone but was unable to leave a message as your voicemail is full. Please feel free to call us back and request to speak with her directly. She will be happy to address your concerns

• Review fromWilliam B

  Date: 07/30/2024

  Apex Plumbing replaced a 40 gallon hot water heater in a closet. The plumber could not reinstall the bifold door so I said I would do it later. It appears the plumber broke the door's top pivot pin when he banged it against a header. I replaced the pivot pin and reinstalled the door. Now the door will not close because the new water heater controls stick out about 1-1/8" too far. I talked to the plumber who said he did everything right. He gave me the option of paying Apex an additional $2,000 to install a "skinny" water heater. I told him he should have measured before installing the water heater. He replied that he did his due diligence and then said goodbye and hung up.
  

  Apex Pros Plumbing, Electric, Heating & Air LLC

  Date: 07/31/2024

  Thank you for making us aware of this situation. Please reach out to us and ask to speak to our customer advocate. She will look into this and see what can be done to resolve it. Thank you!

• Review fromThomas W

  Date: 07/03/2024

  I was scheduled to get an estimate for duct cleaning at my house. I was scheduled 3 times and the technician didn't even bother to call! I gave up a day at the zoo with my grandkids to wait for my last appointment and he didn't call!

• Review fromRoss M

  Date: 05/09/2024

  lousy service , don,t trust em. sent bill fromm 2022 , now 2024 confusion abounds with them
  

  Apex Pros Plumbing, Electric, Heating & Air LLC

  Date: 05/15/2024

  Our Accounts Receivable Manager and Customer Advocate have both explained that the check you wrote back in 2022 did not clear, resulting in an outstanding balance for the work completed at your property. We also communicated that if you could provide proof from your bank that the check had cleared and we were paid, we would promptly remove the outstanding balance from your account.
  You provided two checks from two different jobs that cleared; however, there was no evidence to show that the check for the outstanding balance was among them. We have also supplied you with all three invoices you signed, and only one has an outstanding balance.
  We stand by our service, as you have not expressed any complaints about the work since our last visit. We apologize for any inconvenience caused by the need to reach out to you due to the check issue.
  Thank you for your understanding, and have a great day!

• Review fromMatt U

  Date: 05/07/2024

  Shady business practices. Scheduled a plumbing appointment and service rep asked if I would like a free AC inspection. Stupid me said sure and boy was that a mistake. Long story short the plumbing tech never showed up, but the HVAC techs did and their manager just happened to be in the area and stopped by as well. My HVAC system was running fine, they gave it a clean bill of health but insisted I add on several pieces of new equipment to the tune of $5k. I declined but they didn’t like taking no for an answer and insisted at the very least I add surge protection and a spring tune up. Just wanting them to hurry up and leave I agreed. Fast forward to 2 weeks ago when I go to turn on my AC for the first time and guess what my outside unit doesn’t turn on. After calling a different contractor out they discovered that the Apex HVAC tech didn’t connect the transformer wire to the outside unit, making it impossible to communicate with the thermostat and inoperable. I have no doubt this was likely done on purpose as a ploy to schedule another appointment with Apex. Stay away if you value customer service and your money.
  

  Apex Pros Plumbing, Electric, Heating & Air LLC

  Date: 05/08/2024

  Hi ***** thank you for bringing this matter to our attention. We deeply apologize for the inconvenience and frustration you experienced during your recent appointment with us. This falls far below the standard of service we aim to provide, and we take your feedback seriously.
  
  Upon reviewing your complaint, we understand your concerns regarding the handling of your HVAC service and the subsequent issues with your system. Rest assured, we do not condone any deceptive practices, and we are committed to addressing this matter promptly and transparently. We have initiated an internal investigation to thoroughly examine the details of your case and to identify any lapses in our service delivery. Our Customer Advocate will be reaching out to you to get more information so that we can address this with the individual involved. Thank you.