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Business Profile

Hotels

Hilton Columbus at Polaris
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Andy Z

    Date: 03/08/2024

    I have stayed at Hilton Columbus at Polaris from December 7th to 11th 2023 for a 4 nights. When I made the reservation, I paid with my credit card. Upon checking in on the 7th, I was asked to provide my credit card information. However, I noticed that I have been double charged in my January credit card statement. Despite calling the hotel and leaving several voicemails with the Hotel accounting line, I haven't received a response.

    Hilton Columbus at Polaris

    Date: 03/14/2024

    We have reached out and left a message stating that we need more information about this. We have not received a call back. In our reservation system, we had a total of 28 reservations under the name “Zhang”. 1 no showed, 9 were cancelled and 18 people stay with us. Of those reservation under Zhang, NONE of them were named Andy. Please call our Director of Finance, Andy Barrick at 614-310-0536. He will also send you an email asking for more information so that we can resolve this issue.

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