Reviews

Review Details

• Review fromDelta Y

  Date: 07/13/2023

  I am extremely disappointed with the services provided by this business. I strongly advise commercial customers to steer clear and explore better alternatives available in the market.
  Based on my experience with their services over the years, I have encountered several concerning issues:
  Firstly, their prices are more than 50% higher compared to a nationwide operator, which is somehow understandable but not acceptable.
  Secondly, they impose a 3-year contract on business customers, while most competitors offer a more reasonable one-year contract. Additionally, their contract renews automatically if without your written notification, and they even charge an additional six-month fee for early termination.
  Thirdly, their reliability when it comes to accommodating additional pickup requests is extremely poor. It's like playing a hit-and-miss game with them.
  Lastly, if you ever need to relocate, good luck. They lack online services, and their phone support is unhelpful. Their agents tend to ignore your requests and insist on signing a new 3-year contract to facilitate the move. The only option they offer is to sign the contract and left the hope to you that the container will be delivered to your new address in a timely manner. Should you attempt to voice your concerns, they will blame all the problems and difficulties on you, failing to acknowledge their own systemic pitfalls that complicate service requests and introduce unnecessary bureaucracy.
  Fortunately, I have switched to a national provider and my experience has significantly improved. Additional pickups, relocations, and other tasks can now be easily managed online. This afternoon, I noticed that most of our neighbors are using the green dumpsters from this nation wide company, while only one of us is stuck with the red bin from Local Waste Services. Although I generally prefer to support local businesses, in this case, I can only wish my neighbor good luck with their choice.

• Review fromKrnneth A

  Date: 03/08/2023

  Just want to give a hardy thank you to the worker who picks up trash early Wednesday mornings on at **** ****** Rd. In Grove City. He drives one of those trucks with a bin on the front, and he works alone. I set out a toilet I had taken out, disassembled into 3 pieces, two of which were heavy to me. He got it all! He always arrives on Wednesday about the same time.
  If you will, check your records to see who it is, and be sure he gets extra credit.
  I have also seen him clean up when a bag breaks open. I say he is a rare asset to the company. Maybe his compensation can be increased?
  Excellent service, and employees.
  

  Local Waste Services, LTD

  Date: 03/09/2023

  Thank you so much for your feedback! We will identify the driver and make sure his supervisors are aware of his hard work! We appreciate you taking the time to let us know!

• Review fromCari J

  Date: 02/09/2023

  Repeatedly causing damage to my property as well as city property (roadway). One police report filed so far (October 2022) and assurance from *** that they would take care of the damage. What they did was sprinkle straw over the area to make it look as though something had been done. Despite telling me that LWS was going to discontinue service to the apartments that require entering the alleyway where the dumpster is located, the damage has continued. Last night I discovered a couple of large limbs from the tree they have all but destroyed on the ground having been torn off by force and landing in the roadway where someone had moved them out of the way onto my property (in a previous incident of breaking off a large limb someone dragged it into my neighbor's yard). *** admitted via text that they did not discontinue service to the apartments mentioned but that they obtain access from the road (they would have to be using a large crane extended over several apartment buildings to achieve such a feat). Nevertheless, the red paint left by their red trucks is plainly visible on the upper portion of the tree that has been scraped so many times.

• Review fromJoan W

  Date: 02/06/2023

  I own a home in Mt Air that I've currently been renovating for new tenants. They moved in this past weekend and I was very worried that we put out too much trash for pick up this morning.
  LWS has been absolutely amazing. They took everything and have always been courteous and efficient. I've owned the home for 8 years now and LWS has been the best waste pickup service I have ever had.

• Review fromChris W

  Date: 11/09/2022

  Can not pick up trash on a scheduled day and I have to call 2 to 3 times a month to pick up trash

• Review fromMonika Z

  Date: 09/19/2022

  On September 8th in *************** I watched two refuse workers take the extra time to scoop up something gross in the road and put it in the can before emptying the can into the truck. They went above and beyond!
  

  Local Waste Services, LTD

  Date: 09/21/2022

  We appreciate you taking the time to recognize the drivers hard work! We have passed this along to the Operational Supervisors so this can be highlighted during their weekly meeting.
  

  Local Waste Services, LTD

  Date: 09/21/2022

  We appreciate you taking the time to recognize the drivers hard work! We have passed this along to the Operational Supervisors so this can be highlighted during their weekly meeting.