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Business Profile

Credit Repair Services

When All Else Fails

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Repair Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I hired ****** ***** on 12.4.22 to help me restore/improve my credit score. My credit score was 500 and it is 517 now. I paid her $750 by Cashapp on the 4th for myself and another $750 for my girlfriend later also by Cashapp. She said she would add tradelines to my credit card. She said I would be piggy banked onto someone else's credit. She said she would do this within a week. 

    I went into her office at **** ********* Ave, Columbus, OH and completed a packet which included: all of my personal information, driver's license and social security card. She gave me a business card, and told me I would get a hundred dollars for referrals. 

    She persuaded me to also have my girlfriend do it. She had me complete the package for her. She printed out a receipt for the second $750. 

    In February, she told my girlfriend that her credit would go up that week. We called back multiple times, and she said she was out of town on an emergency with her mother. 

     

  • Initial Complaint

    Date:10/31/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    A relative, who met her at church, recommended Ms. ***** to us. Initially, she was very nice. We began talking to her in May. She said she didn't pay her student loans, and we wouldn't have to pay ours either. We explained in detail that I work for the federal government and cannot default on any loans or credit cards. On 7.19.22, we paid her $750 to have our student loan debt forgiven. We did not receive a receipt. We never saw or signed a contract. The only thing she did was help us file complaints with the Consumer Financial Protection Bureau. She pretends to be my wife when talks to CFPB.

    We are being harassed by debt collectors because she told us not to make any payments to our creditors. We asked if her plan was to destroy our credit then restore it with her credit restoration business.

    When we contact her by phone or text, she gets defensive and says she can't deal with the pressure, and our questions, and says she doesn't want to work with us. Once we began asking questions, she kept saying "Let me do my job".

When All Else Fails is NOT a BBB Accredited Business.

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