Reviews

This profile includes reviews for KeyBank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

KeyBank has 231 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  KeyBank

  127 Public Sq Cleveland, OH 44114-1217

  
• 

  KeyBank

  5915 Landerbrook Dr Ste 310 Cleveland, OH 44124-4045

  
• 

  Key Bank

  74 Brookside Ave. Chester, NY 10918

• 

  KeyBank

  800 E. Pittsburgh Street Greensburg, PA 15601

• 

  KeyBank

  203 Main St. Danielson, CT 06239

Review Details

• Review fromScott A

  Date: 05/19/2025

  I've been with Key Bank for 8 years as a small business owner. I own a farmer's market. I have over 80 rotating vendors at my market. Which doesn't make me a large company, but I do what I can to provide for the community. And help out other small businesses that being said, Key Bank Has done nothing for me in over the 8 years. I've been a customer. There's been problems left and right as of lately, and the the branch manager tells you he's going to do one thing. And he doesn't do it very poor and now I have my business account. My personal account all messed up. Stay away, do business with any other banking

• Review fromAli C

  Date: 05/16/2025

  One of the worst banks to ever work with. I fully understand now why the reviews are so poor. Money is deposited and sits in hold for over 5 business days, where they charge overdraft fees based off of their holds that they refuse to resolve. I called a branch off of US 31 and she tried to assist by telling me to Zelle payments to avoid the hold or deposit cash, and still was charged 2 $20 fees. I called corporate and they also still would not assist. I will be closing this account and would never recommend Key Bank to anyone in the future.

• Review fromStephen S

  Date: 05/14/2025

  Key bank wil lock you out of your account, even though you walk into a branch and show them your ID, and give them you debit card. Yhey will not release any monines. I can't get gas, baby need diapers, baby food , pay rent, pay bills, etc. I have no monies noe at all!
  So there you have it for those who care to join Key Bank - Don;t Do It!!!
  Mr. Steph Smith

• Review fromMichael M

  Date: 05/05/2025

  Manager Tony shared information about my account with someone NOT on my account. When I called with questions he promised a callback within 2 hours, twice and both times never got a call. Called customer support to file a complaint, she called him and told him I was filing a complaint. Still no response from him. How do you text with someone NOT on an account? No privacy?

• Review fromBarbara O.

  Date: 04/28/2025

  Stay away from this bank. Constant problems with my account. Allowed money to be withdrawn when access to the account had been stopped on more than one occasion. Impossible to try and file complaint because they are always unable to understand what you are telling them. Horrible bank

• Review fromMenachem N

  Date: 04/22/2025

  I have a few business accounts with them for a few businesses for some reason, they restricted my account for one business, which told me it will be lifted after 2 weeks. In the meantime,e they locked my online access to all accounts. It's already 4 weeks with nothing moving,

• Review fromBillie J

  Date: 04/14/2025

  If I could give this no stars I would. I opened this checking account with being told that I would receive a 300.00 dollar bonus as long as I direct deposit 1000.00 with in 60 day. 3 days after opening my account I made 2 direct deposits of 600.00 from my husband and my payroll checks for a total of 1200.00. It has now been 7 months so I called them to see where it was and they informed me the deposit had to be 1 single deposit of 1000.00 to be eligible. The lady that opened helped us open this account never told us that and there response was I should have read the pamphlet they gave us. I just think this is a shitty way to treat your customers. This is a big scam if you ask me!!!!

• Review fromConor R

  Date: 04/04/2025

  TL;DR KeyBank has a company-wide policy where they don’t issue provisional credit to small businesses affected by fraud until their investigation can be completed. This can take up to 90 days.
  I’m a bit paranoid about fraud, so I check my bank accounts every day. Last Thursday morning I checked our business checking account with them and discovered that somebody had placed two separate charges totaling over $1,800. I did not get a fraud alert, despite these charges being made to two incredibly odd vendors and being for such high dollar amounts.
  I immediately flagged this to KeyBank as fraud. They locked the account, issued a new card in the mail, and said that things would be fully resolved within 90 days. “Great!” I said to myself as a closed the chat, everything was resolved.
  However, the next day I checked to see that money still missing from our account. I followed up on the live chat and their verbatim response was “Upon reviewing ‘We anticipate having your dispute resolved within 90 days.’”
  And so I said to clarify, do they mean that $1,800 could be missing from our account for up to 90 days and they said, “That is correct.”
  At this point furious, I sent an email to our local branch manager who set our account up. He called and apologizes, saying he would escalate it and then gave me an update a few days later via email, which verbatim read, “The response I just got back from my escalation was that Business accounts will not receive provisional credit.”
  If I had known this was KeyBank's business policy, there is absolutely no way I would have opened an account with them.

• Review fromLeo G

  Date: 03/21/2025

  KeyBank is terrible at customer service and taking advantage of its customers. They waited over two years to inform me that I was behind on escrow, all due to their assessments. When I inquired to see if we had possibly caught up to avoid paying an extra $600 per month, they failed to follow up until I messaged them seven months later, only to discover that not only were we caught up but we had overpaid. I also had an appraisal done by US Bank and a verified appraiser, sent it in to try to get my $376 PMI dropped. They said the appraisal had to be done internally by them, and I had to pay $190 for someone to take pictures of my property and tell me that my $1,100 appraisal from US Bank, valuing my property at $614,000, was wrong and that my property was only valued at $525,000. It seems like a lowball internal appraisal to keep taking my money, as if it's not hard enough to make ends meet in this economy. Anyway, stay away from KeyBank and consider doing your mortgage through anyone else

• Review fromKathryn L

  Date: 03/12/2025

  I had a rather large stolen that was presented to Key Bank in Woodbridge CT for payment by the forger. The check looked forged too. I filed charges with the ******* ** ****** **********. I called Key Bank personally and spoke to 3 different people who all said the bank was fully insured for fraud written checks. Key Bank still refused to pay or reimburse my bank. They said that only checks cashed within 90 days are reimbursed. I had no idea the check was stolen and cashed until I received a delinquency letter from the recipient tax office.