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Business Profile

Plumber

Roto-Rooter

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roto-Rooter has 381 locations, listed below.

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    Customer Review Ratings

    2.12

    Average of 482 Customer Reviews

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    Review Details

    • Stephan F

      Date: 07/20/2022

      Terrible business. Price gouging the insurance and now we are on the hook. What a scam company!

      Roto-Rooter

      Date: 07/21/2022

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

    • Kevin F

      Date: 07/17/2022

      Please read through to the end to see why my experience was overall negative, and why I'd recommend a different plumbing company Pros:- Plumber came out quickly, within 20 minutes of calling roto-rooter.- My problem was solved within 10 minutes.- They were available in the early evening.Cons: - had to stand and wait ~12 minutes on the side of the highway to wait for the van to then guide them to my exact location, despite giving them the address.- upcharge for calling them on the weekend - they didnt even mention the price until after the job was finished. So you could be charged anything and be responsible for it.- $200 for a 5-minute job, only needing to run the snake through the toilet. We spent more time paying roto-rooter and goving payment info than actually doing the job! - The plumber pulled out the snake from the clogged toilet and, without any care, just let the ***** matter drip onto the carpet! He saw this happening, without any worry.. I was speechless. He also let a lot just flood onto the bathroom floor. See the pictures attached to my review. This is just a completely utter shock to me. It is now taking almost as much work to get the floor fixed as it was to get the snake to fix the clogged toilet. I would not pay $200 for this, and I would just choose another company unless you want to create more work for yourself.Conclusion:I tried to give this 4 star company a shot since they were the only plumber open in the area at that time of day, but I will now just have to play it safer with a 5 star company in the future.Roto-rooter, I don't know what I can say about having an employee just carelessly let humanwaste go everywhere without any care, but you CANNOT let that be acceptable, and I will make a review here and on BBB so that people are aware of this carelessness. I know it could be worse, and appreciate the fast service, which is why I gave 2 stars instead of one.-

      Roto-Rooter

      Date: 07/18/2022

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

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