Reviews

This profile includes reviews for Rumpke Waste & Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rumpke Waste & Recycling has 83 locations, listed below.

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  Rumpke Waste & Recycling

  3990 Generation Dr Cincinnati, OH 45251-4906

  
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  Rumpke Waste & Recycling

  28 A W Long Road Wellston, OH 45692-9799

  
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  Rumpke Waste & Recycling

  11425 Bond Rd Harrison, OH 45030-9407

  
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  Rumpke Waste & Recycling

  3800 Struble Rd Cincinnati, OH 45251-4954

  
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  Rumpke

  2175 Stiving Rd Mansfield, OH 44903

  

Review Details

• Review fromErik M

  Date: 05/23/2025

  Rumpke missed our pickup. We called several times and they assured us they would be back within 48 hours. They never showed.

  Rumpke Waste & Recycling

  Date: 05/27/2025

  ***** we apologize for your experience. On the rare occasion that a missed pickup occurs, we are always more than happy to come back out and make things right. We are sorry to hear that, in this instance, that process did not go so smoothly. If we can be of any assistance, please give us a call at ***** ********. We want to ensure your satisfaction.

• Review fromK. T.

  Date: 05/22/2025

  Absolutely the worst. They miss my trash all the time, promise to pick it up within 48 hours and still don't pick it up. The driver is rude and will cuss me if I ask him nicely to please take the trash. He even threw the whole can in the truck and I had to get another one. And he's still working there!

  Rumpke Waste & Recycling

  Date: 05/27/2025

  ********, we apologize for your experience. On the rare occasion that a missed pickup occurs, we are always more than happy to come back out and make things right. We are sorry to hear that, in this instance, that process did not go so smoothly. If we can be of any assistance, please give us a call at ***** ********. We want to ensure your satisfaction.

• Review fromBill N

  Date: 05/19/2025

  Rumpke was supposed to pick up for our homeowners association on Thursday. No-show. We called, they offered to come out the next day. No-show on Friday, no-show on Saturday, no-show on Sunday, no show on Monday, despite calling them over and over. This is a colossal failure on their part. Please do not EVER use Rumpke!

  Rumpke Waste & Recycling

  Date: 05/27/2025

  ****, we apologize for your experience. On the rare occasion that a missed pickup occurs, we are always more than happy to come back out and make things right. We are sorry to hear that, in this instance, that process did not go so smoothly. If we can be of any assistance, please give us a call at **************. We want to ensure your satisfaction.

• Review fromSharon B

  Date: 05/14/2025

  Weekly my trash & recycle pickups have been on schedule with no misses. Even this AM the attendant waved to me as I watched out the window. Their customer service has always been excellent too when I have a question. The online bill pay is also perfect so my payment is on time. Their communication on holiday schedules or any other matters is so appreciated. Rumor exceeds my expectations!

  Rumpke Waste & Recycling

  Date: 05/27/2025

  Hi, ******. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for your business.

• Review fromChristina L

  Date: 05/08/2025

  Last week Rumpke skipped our trash pick up for an unknown reason. We called multiple times and they said that someone would be out within 24 Hrs, they never came back. This week we were skipped again so I called and spoke with customer service they sent someone out to pick up our trash. The driver only took half of the trash and left a note saying that it was a bulk pickup, also left a bunch of cardboard laying in my yard the trash he did take the cans were everywhere. I would like to send the pictures to you cooperate office so they can see the work that the company is allowing. I explained to the lady when I called back that the only reason we had so much was because you didn't pick it up last week either. So after calling a third time the supervisor said the only thing I can tell you to do is take it to the transfer station. WHAT we pay you to pick up our trash and we are supposed to do your job and then refused to credit us for the week, so now I have to take the trash to dump it and pay again to do YOUR job that we pay you to do. This has to be the worst customer service I have ever experienced. I will NEVER recommend such work to anyone.

  Rumpke Waste & Recycling

  Date: 05/27/2025

  We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.

• Review fromAshlee T

  Date: 05/05/2025

  Requested a final bill and never received it. Was never told how to return trash bins. ***** took it upon themselves trespass and take the trash cans. Had i been given the proper instructions they would've been returned but this absolutely gives them no right to come onto my property and take the bins. I'm very uncomfortable they thought this was okay especially with the location my trash cans were sitting. Regardless they had no right to step foot further than the curb.

  Rumpke Waste & Recycling

  Date: 05/07/2025

  ******* your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.

• Review fromSue V

  Date: 05/02/2025

  They missed a pick up. I called early on the same morning. I called every morning after that for 4 days and they told me something different every time. It has been 4 days. I was told today the driver in charge of missed pick *** would get it by the end of the day. It is 7:45 PM on Friday. I guess the trash will sit there through the weekend. So far I have had to rebag it, get it out of the neighbor's yard and re stack it at the end of our 1/4 mile drive. Monday I will change service. NEVER AGAIN. Please do not use Rumpke.

  Rumpke Waste & Recycling

  Date: 05/07/2025

  ***, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.

• Review fromAlan L

  Date: 04/25/2025

  Terrible customer service. Recycles have been sitting on the curb for 3 days and will now sit through the weekend because they weren't picked u. This not acceptable.

  Rumpke Waste & Recycling

  Date: 05/02/2025

  We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.

• Review fromTinisha O

  Date: 04/16/2025

  Horrible customer service. I call about every other week, if not weekly for failure to pick up. I'm told that I have to wait 48 hours after pickup day to complain. Then it's the weekend. Then we are a week without it getting picked up. And that's if we are lucky. And when I call, I tell that person how dissatisfied I am and they really don't care :) I will be looking for another trash company.

  Rumpke Waste & Recycling

  Date: 04/21/2025

  We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.

• Review fromRyan A

  Date: 04/07/2025

  Rumpke Waste services is terrible for trash pick up. They have skipped our house at least 4 different times in the last 6 months (missing all the houses on our street) and refuse to give a credit even though they aren't providing the service we had paid for. Terrible customer service. Might as well be openly stealing.

  Rumpke Waste & Recycling

  Date: 04/10/2025

  ****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.