Reviews

This profile includes reviews for BidFTA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BidFTA

  7660 School Rd Cincinnati, OH 45249-1528

• 

  BidFTA

  8485 Broadwell Rd Newtown, OH 45244-1644

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  BidFTA

  2224 Waycross Rd Parkdale, OH 45240-2743

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  BidFTA

  54 E 11th Street Newport, KY 41071

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  BidFTA

  1200 NW O St Richmond, IN 47374

Review Details

• Review fromRobert M

  Date: 05/24/2025

  Live and learn.I did end up with a garage storage cabinet allegedly valued at $210 for only $50.However, I noticed that stuff I really wanted, when I was watching the auction time countdown, I placed a presumably high bid with under 60 seconds, as soon as I placed it, the time re-set to another 3 minutes.

  BidFTA

  Date: 05/27/2025

  Our auctions close using a "Staggered Closing". In it, once the closing time is reached, the first 5 items will close the first minute, then the next 5 items will close the next minute, then the next 5 will close the 3rd minute. So if your item is towards the end of the auction, it could be ***** minutes before the item you are bidding on closes. You should be able to see an accurate countdown clock per item. Also, we utilize a platform called "Dynamic Closing". With that, if a bid is placed during the last minute that an item is set to close, it will extend the bidding on that item for 3 minutes. If someone places a bid during that last minute, it will extend it another 3 minutes. This helps to eliminate any robo-bidding.

• Review fromJ. D.

  Date: 05/20/2025

  Item: ********** Auction: ********** Invoice: ******** Bidder: ****** Item was described as Brand New "******y swing set ************* deck with Hut" however, it does not come with the swing set and nowhere in the description or summary is that clarified. False information. I paid more for an item for what it was described. I hope this is an error and not a purposeful practice by the business to make more money.The non-stock photos of this item were of another similar item, unlike mine that had been torn. Misleading information.I opened every box at the check station to see if anything had been cracked or damaged. The idea that i should have to look through the hundreds of pieces of wood and accessories to verify everything is there is bad business practice. I would recommend this be addressed for large, heavy items with many pieces.

  BidFTA

  Date: 05/21/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website:
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock.
  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units.
  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings.
  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.
  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods.
  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.
  Being familiar with these terms is very important as to how the item’s condition is assessed.
  We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not.
  All of these terms are posted in every auction and must be agreed to in order to place a bid.

  J. D.

  Date: 05/21/2025

  Again, the idea that i should have to look through hundreds of pieces of wood and accessories to verify everything is accounted for is bad business practice. I would recommend this be addressed for large, heavy items with many pieces. Using a blanket statement for nearly all of your responses tells me that you don't take your customers feedback seriously.

• Review fromKenneth H

  Date: 05/15/2025

  Bought a microwave that was listed as good condition. The door does not even open.

  BidFTA

  Date: 05/16/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we dont verify part lists to confirm completeness.We use 5 item classifications to describe the items listed on our website: Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant *********************** or business closings. As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store ***********************, shelf pulls, store displays, or refurbished goods. Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidders responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building. Being familiar with these terms is very important as to how the items condition is assessed. We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not. All of these terms are posted in every auction and must be agreed to in order to place a bid.

• Review fromNoah R

  Date: 05/11/2025

  BAIT AND SWITCH OPERATION. They re-use pictures of brand new items for used, dirty items, then slap on the good condition description, which has become their get out of jail free card, because it allows them to decline refunds for the majority of items. If they want to use this massive umbrella of a policy behind good condition, then they cant re-use old pictures for those listings. I won an item that had pictures showing that it was new, still in the manufacturer packaging and protective plastic. When I opened the box, the item was just loosely thrown in the box, no packaging, used, and dirty. The manager of the location was snarky, told me to go read the policy and refused me a refund just because the item still turned on. They said they dont go off pictures, they go off description. So what are the pictures for then? Are they there just to mislead the bidders? Why even have pictures if the bidder shouldnt pay any attention to them? Well the ***** AND CONDITIONS state that its the bidders responsibility to inspect the photos before bidding so which is it? Pictures or description? Seems to me that its whichever is the most beneficial for the company at the time! This is baiting and switching, which is ILLEGAL. If they want to use the same brand new pictures for multiple listings, they need to make sure they are all brand new, or if they dont want to bother checking them all, they need to be listed AS IS. I dont care that it takes a little longer, god forbid they do their JOB that they are paid to do. Their customer service is no better, it think its just an automated response system because it doesnt address any issues you bring up. all they did is repeat their policy to me which is irrelevant to this issue, and say my item is ineligible for a refund since it has left the building, (I guarentee this will be their response to this review) even though I already said I TRIED to get a refund before leaving, and the manager refused. Place is a JOKE.

  BidFTA

  Date: 05/13/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we dont verify part lists to confirm completeness.We use 5 item classifications to describe the items listed on our website: Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant *********************** or business closings. As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store ***********************, shelf pulls, store displays, or refurbished goods. Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidders responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building. Being familiar with these terms is very important as to how the items condition is assessed. We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not. All of these terms are posted in every auction and must be agreed to in order to place a bid. The warehouse manager looked at the item and it met the "Good Condition" definition: Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. That is why a refund was denied. The item met the "Good Condition" description.

• Review fromjohn w

  Date: 05/09/2025

  only 2 days to pickup, had death in family. Bidfta makes it impossible to speak to somone. Zero reply to email sent. Crooked as the original startup owner of fast track, *******. surprised that guys still alive with how crooked he ran that business.

  BidFTA

  Date: 05/13/2025

  I am seeing no email from you since Aug. 2020. If you reply back to a receipt, it does not go to the Support Team. Please email them directly at ********************************** and they should be able to look into it for you.

• Review fromHarold H

  Date: 05/09/2025

  Zero stars. Wrong item in box. No refund no exchange. This company need to be closed down. No service at all.

  BidFTA

  Date: 05/13/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we dont verify part lists to confirm completeness.We use 5 item classifications to describe the items listed on our website: Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant *********************** or business closings. As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store ***********************, shelf pulls, store displays, or refurbished goods. Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidders responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building. Being familiar with these terms is very important as to how the items condition is assessed. We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not. All of these terms are posted in every auction and must be agreed to in order to place a bid.

• Review fromDA D

  Date: 05/04/2025

  When you make an item As is you need to describe what is wrong with it... and don't say that it's not inspected because when you put something in a box larger then the item, with all the broken peices then you should put in the description that the item is in peices. Also you go to pick an item up and it's not there but you find it's being auctioned in another auction.

  BidFTA

  Date: 05/06/2025

  As-Is items are defined as this in our auctions: As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. As-Is items are simply that- As-Is. They are non-refundable. We always recommend taking advantage of the preview days and times to inspect anything you are interested in that is As-Is description.

• Review fromCameo F

  Date: 04/30/2025

  Predatory behavior, Scam artists, non transparent product descriptions. They need to be put out of business.

  BidFTA

  Date: 05/01/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we dont verify part lists to confirm completeness.We use 5 item classifications to describe the items listed on our website: Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant *********************** or business closings. As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store ***********************, shelf pulls, store displays, or refurbished goods. Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidders responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building. Being familiar with these terms is very important as to how the items condition is assessed. We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not. All of these terms are posted in every auction and must be agreed to in order to place a bid.

• Review fromKayla F

  Date: 04/30/2025

  Terrible experience with customer service. I received an item that was misidentified and misrepresented. I reached out to customer service who was awful. The product I received had to be assembled which I could not do on site without proper tools. I understand their return policy however when you misidentified and misrepresent a product, something should be able to be done. Customer service was no help. I won’t be using this site anymore.

  BidFTA

  Date: 05/01/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we dont verify part lists to confirm completeness.We use 5 item classifications to describe the items listed on our website: Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant *********************** or business closings. As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store ***********************, shelf pulls, store displays, or refurbished goods. Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidders responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building. Being familiar with these terms is very important as to how the items condition is assessed. We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not. All of these terms are posted in every auction and must be agreed to in order to place a bid.

• Review fromL. B.

  Date: 04/26/2025

  DENIED ME PURCHASED ITEMS DURING PICK UP
  Mason OH store denied me my purchases items once I arrived to pick them up. I arrived morning after "last pick-up date", items were still in allocated isle and not yet re-entered onto auction platform, but a tall male employee denied me the items and told me I forfeited my $122. My invoice was also charged an undisclosed 17.3% Premium Fee during bidding, for which there is no explanation or policy. Another item we picked up at Mason OH store had an undisclosed 18.4% Premium Fee. The invoice also shows $3 added for freight surcharge, which is undisclosed during bidding but is only disclosed on the invoice.
  I was "on-time" for another item pick up, but could not locate it in the messy, disorganized, chaotic store. My small item was supposed to be in a large box where other items are simply dumped. Several packages were open with contents spilling out into the "dump box". The online product photos are very poor, not providing much detail to help locate items.
  Although the check-out lady with dark hair was very kind and apologetic about the mislocated item and money forfeiture, I cannot trust the BidFTA platform or its stores. BidFTA is not accredited with Better Business Bureau, however their rating with BBB is 1-star. Poor-to-no customer service, business platform is built on taking advantage of consumers. BidFTA is racking in consumer money thru such practices.

  BidFTA

  Date: 04/30/2025

  We actually have an A- rating with the BBB. We work hard to resolve any issues where we are at fault and we try to educate our bidders about our Auction Terms, item descriptions and the refund policy. All of this information is in the auction terms that you agreed to in order to receive a bidder number. You wrote that you missed your removal days. The warehouses are on strict inbound and removal schedules and do not hold anything beyond their posted removal days. Removal dates are stated on every auction as its running and also on the receipts you receive once its charged out. Unfortunately, we cannot issue refunds for items not picked up on time. The buyer's premium is a *****% fee on all purchases. It's a common fee for most auction houses, it goes towards the administrative costs of running the auctions. This is disclosed in the Terms of the auctions that were agreed to. Due to elevated freight costs, BidFTA is charging a per lot freight surcharge on all lots - $1 fee for items over $5 or a $0.25 for items under $5 plus local tax. This is also disclosed in the terms of the auctions that were agreed to. We always recommend to new bidders that they read through our auciton terms and the **** on our website so that you are familiar with our policies before you begin bidding.

  L. B.

  Date: 05/07/2025

  BUYER BEWARE: This does not negate the fact that my Purchased Items (I have the receipts) were still accessible and not yet relisted on auction (some items did not repost for 2 days), yet I was told the Purchased Items were not mine and that I forfeited $180. This is a bitter pill to swallow. Also, BidFTA has suspended my account perhaps due to logging a complaint as to the way they do business. I did not see this in their Policies article. This action could be viewed as retaliatory. Apparently one of us does not properly understand the English definition for the word "Purchased".

  L. B.

  Date: 05/07/2025

  According to BBB, BidFTA is not BBB Accredited. That means BidFTA (Mason OH) is not officially recognized or authorized by the BBB. Difficult to have an "A- rating" with an organization that does not recognize you! Another example of someone not understanding proper English definitions.