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Business Profile

Architect

Sean Keith Design LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/22/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


    Regards,



    ****** *****

     

    Sean K**** did not complete any drawings, the pictures I sent indicate all of the corrections I made.  I have attached several text messages and the transcription of a voicemail he left me on Feb. 16 offering the refund because he knew the work was not done.  He did come to my house three times, so I offered that he should keep $50 for gas money.  The "plans" he brought me were incorrect with non-existing hallways and missing additions. I can provide the documents if the pictures are unclear.

    nt to come back on February 15, and never showed up. I texted and called, and I finally received a voicemail on February 22 that said he was forced into a drug and alcohol rehab center and was now clear and "drinking nonalcoholic beer...if you're interested or you'd like a refund please call me back." (I have this voicemail). He called me back to say the same in front of two witness - a contractor and other construction worker (so he verbalized on the phone). I told him trust had been broken and asked for a refund. I also told him that he could keep $50 of the deposit for gas money he spent coming to my home. He asked me to send him and email; I did and he responded that he was having trouble accessing his account. I have not heard from him again. I continue to send texts, leave voicemail, and email. I would simply like a refund of the $700 since he did not create plans for the addition per our agreement.

    Business Response

    Date: 04/07/2023

    4/7/2023 - Per phone call from Mr. ***** (owner).  "Customer paid $750 deposit for her plans. I did not give her a time frame when we verbally agreed to the contract.  I told her that I had to do it on my own time frame.  The customer was not okay with that.  She then wanted her money back after I had already provided 20 hours worth of work @ $75.00 per hour.    

Sean Keith Design LLC is NOT a BBB Accredited Business.

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