Reviews

This profile includes reviews for Canal Winchester Heating and Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Canal Winchester Heating and Cooling has 2 locations, listed below.

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  Canal Winchester Heating and Cooling

  8130 Howe Industrial Pkwy Ste A Canal Winchester, OH 43110-8488

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  Canal Winchester Heating and Cooling

  8160 Howe Industrial Pkwy Ste B C/O Five Star Heating & Cooling Canal Winchester, OH 43110

Review Details

• Review fromnatalie t

  Date: 01/14/2025

  BEWARE - THINGS HAVE CHANGED -- We had an emergency with our furnace and they came right out on a Sunday. Upon them diagnosing the problem, they quoted me over 1900 for a service to fix the issue, and also quoted me over 7700 for more future service on the furnace. Mind you, this house is 900 sq ft and a brand new furnace installation is half this price. My husband asked about the ridiculous cost and the tech told him its a lot cheaper if we were to do it ourselves, so we asked for the part numbers we needed. He told us he does not have the part numbers available. We were not happy with the exchange so we reluctantly called a competitor, HVAC MECHANICAL SERVICES in *********** (ps-call them and thank me later). They came out the next day and fixed the issue for $584. I called the manager at Canal Heating and Cooling and I explained how we were happy, returning customers and are very upset with the outrageous quotes, the lack of transparency on part numbers and labor rates, and the over inflated future maintenance costs.. I asked for a justification prior to writing this review to see if there was a mistake. He simply said, we use flat rates, are a bigger company and the smaller companies (his competitors that we uses) can charge a lot less, and that he offers the warranties on the parts he replaces; he also goes on to say that if we were to move forward with the future maintenance, by the time they got to the heat exchange ($3300), his techs would then suggest a new system. Does all this sound like a honest company; charging a long- term loyal customer 4x more than his competitor with no justification. Then trying to quote over 7700 in maintenance on equipment that costs a fraction of that to replace brand new with a manufactures warranty. This company use to have morals and loyal customers, but it seems since it has switched to five star, those days are over. I will never do business with them again. Good news is that I found a new company!

• Review fromDrake P

  Date: 08/10/2023

  Only 14 days after installation the circuit board fried by touching metal (not placed in position correctly after install) and they stated it was not covered under warranty even though they changed wires in it to install the unit and were the last to tamper with it. They even stated that it's not their job or in their training to identify the board was placed at risk to short. They refused to help fix the issue, offered no solution, and even attempted to charge me 250 bucks to install the new board I paid for. Three days later I called after installing the new board myself since they wouldn't do it and the board install still didn't resolve the AC issue. They called back and said they can't come look unless I pay a drive fee of 100 dollars. Mind you this was all under warranty that says Parts/Labor 10 years. I cautious anyone out there to trust this warranty, the leadership, and I advise everyone to seek AC care elsewhere. Your neighbor would be a better option. I think the most incredible part was when I told him I need help my wife has a health condition, and this puts my family at risk. Thats when he said he would install the board for free IF I buy his 1 yr Maintenance plan...