Reviews
Customer Review Ratings
Average of 37 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJohn W
Date: 04/01/2025
They arrived on time and were very polite. Being a little south of Columbus, had to wait on equipment to arrive from their main office. We signed up for the hydro blaster service and it cleared the cleanup. Found a more serious problem in the basement! At this time, we are on hold until they have a crew to dig up old cast iron pipe on outside of house.
Mr. Rooter Plumbing of Columbus
Date: 04/04/2025
Thank you for your thoughtful review! We're glad to hear our team was polite and on time, and that the hydro blaster service helped with the cleanup. We completely understand the delay with equipment and appreciate your patience as we work to resolve the more serious issue in your basement. Well be in touch as soon as the crew is ready to tackle the next steps. Thanks again for choosing us!Review fromChristeas H
Date: 03/25/2025
Service was great, prices were 1/2 what others charged and they arrived faster than planned.Mr. Rooter Plumbing of Columbus
Date: 03/28/2025
Thats fantastic! Great service, unbeatable prices, and quick response timesounds like a winning combination! Glad you had such a positive experience.Review fromlarry f
Date: 03/19/2025
Great service very polite and knowledgeable job clean and explained all details have shared with friends/family about their service. The tech was great very friendly and polite.Mr. Rooter Plumbing of Columbus
Date: 03/26/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. Providing polite, knowledgeable, and thorough service is always our goal. We truly appreciate you sharing your experience with friends and familyit means the world to us! If you ever need anything in the future, we're here to help. Thanks again!Review fromAlisha K
Date: 03/14/2025
Great service and true to their time frame!! Very friendly and knowledgeable servicemanMr. Rooter Plumbing of Columbus
Date: 03/17/2025
Thank you for the great feedback! We're so glad to hear that our service was prompt and that the technician was friendly and knowledgeable. We appreciate your trust??Review fromRobert P
Date: 03/13/2025
Mr. ********************** responded quickly to my enquiry. The plumber and supervisor were personable, professional and knowledgable. I had a challenging, unique situation and they approached the problem with knowledge and creativity. I will definitely use Mr. ********************** in the future.Mr. Rooter Plumbing of Columbus
Date: 03/17/2025
Thank you for your wonderful review! Were so glad to hear that our team was able to tackle your unique situation with professionalism and creativity. Your satisfaction is our top priority, and were thrilled youll be choosing us again in the future. We look forward to serving you! ????Review fromAngela L
Date: 03/12/2025
The team kept me posted of any delays and was polite. The technician arrived and was very professional and made sure to inform me of options and what he was doing. ****** asked if I had questions after going over everything to ensure I understood.Mr. Rooter Plumbing of Columbus
Date: 03/14/2025
Thank you for sharing your experience! We're glad to hear that our team kept you updated and provided clear communication throughout the process. Its great that the technician took the time to explain your options and ensure you were comfortable with the work being done. If you ever have more questions or need assistance, feel free to reach out! We're here to help. ??Review fromSandra P
Date: 03/12/2025
Thank you Mr rooter for being efficient and for coming out the same day from the same call from my problem with the plumbing from gas lines from my furnace quickly gave me an estimate and the next day I called and you guys was out and had the problem solved in no time thank youMr. Rooter Plumbing of Columbus
Date: 03/18/2025
You're welcome! We're so glad we could quickly address the issue with your plumbing and gas lines. We take pride in providing fast and efficient service, and we're happy to hear that everything was resolved to your satisfaction. If you need anything else in the future, don't hesitate to reach out!Review fromSandi D
Date: 03/12/2025
Terrific! Have used Mr. ********************** when we were in ******************, and now in *********. They are prompt, professional, and kindly explain everything. They might actually communicate TOO much! I get calls/texts/emails with thanks for calling and then same when scheduling. Try them.Mr. Rooter Plumbing of Columbus
Date: 03/14/2025
Thank you for your kind feedback! Were so glad to hear that youve had a great experience with Mr. ********************** both in ****************** and *********. We aim to keep our communication clear, but we appreciate your patience and understanding with all the updates! ?? If you ever need anything in the future, dont hesitate to reach outwe're always here to help!Review fromJohn F
Date: 02/19/2025
Sump pump gave out after heavy rain fall. There was 1" to 2" in the basement. Contacted Mr. ******** it's was snowy and slick out, yet they arrived within several hours. They installed a new sump pump and contacted restoration company for me. Great, timely service.Mr. Rooter Plumbing of Columbus
Date: 02/27/2025
Thank you for sharing your experience! It sounds like Mr. ******* really went above and beyond, especially with the weather conditions. Its great to hear they were able to quickly install a new sump pump and help connect you with a restoration company. Great service can make all the difference in stressful situations like that!Review fromKenneth W
Date: 02/12/2025
Within an hour of me calling to request a plumber your *** ****** showed up at my door. He was friendly, as well as knowledgeable. He diagnosed my problem and played out several options. There was no pressure from him to choose a certain way to go. He left it up to me. He then fixed my problem in a very reasonable time and gave me some good maintenance suggestions to help keep my water heater working as it should. I am happy with the service I received and will call Mr. ********************** again if I need a plumber.Mr. Rooter Plumbing of Columbus
Date: 02/17/2025
Thank you for your wonderful review! Were so glad to hear that ****** provided prompt, friendly, and knowledgeable service. Its great to know he took the time to explain your options and offer helpful maintenance tips. We truly appreciate your trust in us and look forward to assisting you again whenever you need a plumber. Thanks for choosing Mr. ***********************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.