We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Maggie A. Kleem, DDS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Sarah G

    Date: 07/26/2023

    My experience was so upsetting that although I normally only post reviews on google reviews, I literally created a yelp account just to post a review there, and now I'm posting here as well.
    TL;DR-- They blatantly lied to us about being in our insurance network, blindsided us with a huge bill in the mail, dodged my father's attempts to communicate with them for over a week, and finally took absolutely no responsibility for their dishonesty.
    When I talked to the receptionist about making an appointment as a new customer, my father and I double-checked and triple-checked with her that they accepted our dental insurance. She assured us they did, which was great because it turns out I had three cavities (pro-tip: when planning an extended trip to foreign country, check if they fluoridate their water, because that can affect your teeth) that needed to be filled. We paid the copay and trusted that our insurance would cover the rest, as we were assured multiple times that they were in our insurance network.
    Spoiler alert, they weren't! We were blindsided in the mail with a huge bill for the rest of the cost. My father reached out multiple times to them to try to resolve the situation, calling several times and even going in-person a couple times before he finally was able to talk to someone about the bill. Ultimately, they begrudgingly gave him a small discount off the bill and gave an insincere apology, but still took absolutely no responsibility for blatantly lying to him about being covered by our insurance.
    We were already planning on never going back to this dentist again because of an extremely rude and self-righteous dental hygienist, but the fact that they practically stole from us crosses a major line. As I said, we asked multiple times to ensure that they were in our insurance networked, and we accepted their assurances only to be hit with a surprise bill. They should be ashamed of themselves for having so little integrity and regard for their customers.

Maggie A. Kleem, DDS is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.