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Business Profile

Garage Door Repair

Ohio Garage Door Repair, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     I am rejecting this response because:


    The info was not provided to us and ****** stated otherwise per my screenshots. This info was not on the website either day of the complaint. We triple checked prior to submitting. 

    Also for what it’s worth we checked ****** then called, no one said anything about a service fee during the call. 

    They did offer to wave it only after we told them we were going to file a complaint with the BBB stating “please don’t we’ll wave it, we can’t afford a negative review” 

     

     

     

     

    hnician's arrival, we were informed that there would be a $45 service fee for the quote. This charge was neither mentioned during the scheduling phone call or reminder text, nor is it listed on their ****** business profile, which is misleading and directly influenced our decision to choose their services over competitors.

    Not only was the undisclosed fee a frustrating surprise, but it also raised concerns about the transparency and ethics of Ohio Garage Door's business practices. The technician was respectful and was doing his job, but we were quoted over $600 by him originally, and then when we declined, and then he offered the job at $350.

    It is our belief that Ohio Garage Door has engaged in deceptive practices by failing to disclose the service fee for estimates that they claim to offer for free and we believe that changing pricing to make a sale is very unethical. This experience has not only caused us unnecessary frustration but also made us trust local companies even more.

    Business Response

    Date: 12/11/2023

    [BBB transcription via phone call]

     

    There is a $45 service call. Free estimates are over the phone only. This is notated on the website and communicated via phone call. The business also stated that they have tried to resolve this matter with the consumer directly however the consumer declined. 

Ohio Garage Door Repair, Inc. is BBB Accredited.

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