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Business Profile

Telephone System Dealers

Clarktel Tele-Communications, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ClarkTel has called us on multiple occasions with false information in order to gain our business. They first ask for a specific employee and then ask if they are the best contact for our account and what their contact information is. Then, they advise us that our current phone system service provider will "no longer be working with us" and that ClarkTel has partnered with them to take over servicing our account. They state that we "should have" already received notice from our current provider about this.Our current provider is local and so we have a good report with them - they absolutely have not dropped our business, nor would they.

    Business Response

    Date: 09/26/2023

    In the beginning of August, Clarktel Tele-Communications took over serving Stayley ********** clients.  The business notified Stayley Tech's customers about the change and then followed up with a phone call to confirm receipt of the notification.  The business is happy to look into the matter, but asks the consumer to confirm what phone number received the call.  The business currently cannot find the consumer's name on its list or her phone number *************).  

    Business Response

    Date: 10/02/2023

    [BBB transcription via email]

     



    yes this customer is on the list of clients turned over to my Clarktel By ****** Tech which includes the companys main number as shown on their website .

    Ive included the information we received below.

    Let me know what more you require from ** to resolve the matter.

     

     

     

    *************** Service  P O Box 648 *************************************************************;             **************  ***** *****        ***** *****              ***************      ************  **         

     


     

     

     



     

      

     

Clarktel Tele-Communications, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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