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Business Profile

Dog Boarding

Camp Bow Wow

This business is NOT BBB Accredited.

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  • Charles S

    Date: 08/22/2022

    I recently brought my German Sheppard to Camp Bow Wow in Tonawanda, as I have been doing for the past 10 years without any issues. I received a call from Camp Bow wow stating that my dog bit a "hole" in one of the counselor's hands. I then asked her if she wanted me to come pick my dog up right away and was told "No. But he will not be allowed to come back." Upon picking my dog up, I asked to speak with the counselor that my dog allegedly bit and was told "No. We don't allow you to talk to the counselor. But we do have it on video for to view." I then asked her to see the video and she said "Fine. We have had several conversations with you about your dog biting the counselors which we have documented." This took me off guard as there were not multiple conversations regarding my dog biting the counselors. I then requested to see the documentation of all the alleged conversations about my dog. I was told that these were company records, and I was not allowed to see them. After requesting again to see the video of my dog, I was told to leave. At this point, I raised my voice which I probably shouldn't have, demanding to see both the video and the documentation which was followed by me being told to leave again. It is my belief that the dog did not bite anybody, which is why they were refusing to prove that this happened after stating they had alleged proof. In addition, I notice a constant staff change which leads me to believe that the counselors have no prior experience or training working with dogs. I suspect there may have been some abuse against the animals there as well. Beware of bringing your dogs to this business!

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