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Business Profile

Auto Services

Volkswagen of West Islip
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Reviews

This profile includes reviews for Volkswagen of West Islip's headquarters and its corporate-owned locations. To view all corporate locations, see

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Volkswagen of West Islip has 2 locations, listed below.

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    • Volkswagen of West Islip

      130 Sunrise Highway West Islip, NY 11795

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    • Volkswagen of West Islip

      555 Sunrise Highway West Islip, NY 11795-2124

      BBB accredited business seal

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Robert P

      Date: 05/20/2025

      Spent $4,200 for minor car repairs and now my heat does not work.. forcing me to call them back and every time they tell me they will call back they dont. They have little to no decency to do the right thing and just want to keep charging me every time I bring the vehicle back

      Volkswagen of West Islip

      Date: 05/21/2025

      Thank you for your feedback. We value all our clients reviews as it help us Continue to get better and create a better experience.

      it seems you had an oil cooler failure and it caused the antifreeze and oil to intermix , when this happens it is a big repair and unfortunately may have damaged other components in the cooling system. Id be suspect the heat core itself. We can gladly take a no charge look at it and see what is causing the lack of heat. We repaired the cooler and did multiple flushes as the oil will continuously recontaminate the cooling system even after a couple of flushes. Also we diagnosed the vehicle had a coolant leak that we repaired as well. Our service Manager will reach out directly and if there is anything i can do please reach out to me at *****************************************
      **** ******

      (GM)

       

    • Nithin M

      Date: 04/11/2024

      I had a horrible experience at Volkswagen of West Islip. I had a rude experience with the Salespeson ****. I have screenshots of the conversation. I went to visit and the list price of the car was $15,000. They had a VIP package, which you can not opt out. The price shot up to almost $18000. I told him im not interested. ** then messaged me this morning, asking if I wanted it. I told him the sales team had no knowledge. They did not know if this car was certified. ** then wants to get smart and send me a message " Nice try buddy" ** also sends a text statying I cant afford it. Meanwhile I came into his dealership with $70k car This is a rude salesperson. No wonder he was miserbale when i saw him, he probably has not gotten a sale for a while. I will be moving forward to make a another complaint to the General Manager.

      Volkswagen of West Islip

      Date: 04/12/2024

      Dear ******,Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had with one of our salespersons, ******, at Volkswagen of West Islip. We strive to provide excellent customer service and it is disappointing to hear that we fell short.Regarding the *** package, we understand your frustration with the unexpected price increase and will review our policy to ensure clarity and fairness in our pricing structure. Transparency with our customers is crucial, and we are taking your feedback seriously.We also regret the unprofessional behavior you described. The communication you received is not in line with our standards, and we will address this directly with the staff involved to prevent a recurrence. Its important to us that all our customers are treated with respect and courtesy.We would appreciate the opportunity to discuss this further with you and make things right. Please feel free to reach out directly to our General Manager at *************************************** who will personally handle your case.Thank you for your feedback, and we hope to have the chance to restore your faith in our dealership.Sincerely,***************************** Customer Relations Manager **********************

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