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Business Profile

Siding Contractors

Southern NY Windows Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

    and they just are not to our standards they appear to be the correct size however not the quality I nor you would be happy with. Im having them remade. I apologize for this continued delay. As soon as I have more information I will let you know. Again, I apologize."To date, I have had no further information from Window World. And yes, while I still owe ******** I just want to have this order completed by the company. It is absurd that a job that began in March 2022 is not completed because the simplest "part", screens, have NOT been delivered! I would appreciate any help you can render to me to have this company complete my order!

    Business Response

    Date: 01/26/2023

    We apologize for the delay in reproduction of ********************** screens. As we are all aware, the pandemic has caused not only a high demand, but also a huge shortage in building materials/parts. As the industry continues to improve on time frames and production, we are still seeing those delays. Because we have seen the screens come in damaged, we will inspect them before calling to schedule a date and time to replace them. We are not a company to make due and settle for quality less than our standards with whatever we may receive from our shipments. We want them to be correct. Production is still catching up from the holiday weeks and we anticipate to see the order come in soon. We appreciate ********************** patience. 

Southern NY Windows Inc. is BBB Accredited.

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