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Business Profile

Hotels

The Castle at Tarrytown, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Debra L

    Date: 11/04/2023

    My daughter’s wedding was held there in October,2023, and it was a nightmare. We booked with them a year prior to the wedding and on the date of the wedding the hotel was on its third management.
    1. Our block of rooms was given away numerous times. At one point, they said that all our rooms were booked by our guests, and they were not.
    2. When I tried to call various times to book my room, I got a recording that no one was at the front desk, and it was after hours. Didn’t know that after hours started at 2:30 in the afternoon.
    3. My daughter’s suite, for the two days that we were there, had issues with the air conditioning, so the room was at a constant 78 degrees. They offered on the day of the wedding to bring in a window unit, but this was offered 2 hours before the ceremony when people were getting ready, and photos were being taken. We had to settle for one fan.
    4. It was an outdoor ceremony and an hour before the ceremony there were no chairs set up.
    5. One person was told that they could give her frozen peas and carrots for a vegetarian meal as the wait staff was not told that there were some special plates ordered.
    6. The reception hall also had issues with the air conditioning. People were standing in front of the window unit to cool off.
    I could go on, but you got the idea. I have gotten better service at a Holiday Inn than this so-called high-end hotel. Do yourself a favor, and book anywhere else than The Castle Hotel and Spa.

The Castle at Tarrytown, Inc. is NOT a BBB Accredited Business.

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