Reviews

Review Details

• Review fromMichel L

  Date: 04/13/2025

  Ordered 13.5 lb feather chair. I would like to know which piece of this chair weighs 13.5 lbs. The chair weighs at least 35 lbs which is not what I was looking to buy. This is deceptive advertising. Paid almost $600 for this. Their return policy makes it very difficult to send something back. Let the buyer beware.

• Review fromRosemarie P

  Date: 10/23/2024

  I purchased a Feather motorized wheelchair. The battery stopped taking a charge so I ordered a replacement. My credit card was charged but the order never showed on my account. I waited months for the replacement battery and I was told it was out of stock every time I called. And every time I asked when it would be back in stock, I was told next week. The company is still selling this wheelchair with a new battery but they wont send just the battery. I would have to buy another wheelchair. I finally cancelled my order but it took a week to get my refund on my credit card. I now have a $2200+ wheelchair that I cant use until I find a vendor with a compatible battery. DO NOT BUY FROM THIS COMPANY!! They do not care about their customers.

• Review fromJeanne S

  Date: 07/25/2024

  Paid $500.00 plus tax for a wheelchair, which was broken we discovered upon first use. After several calls and repeated denial to replace the chair, they sent a replacement part for a part of the chair that is welded together. There is no way to replace this part and they obviously knew that when they sent it. They declined replacing the chair as we had it for slightly over 30 days, although we called immediately upon first attempted use. The attachment for the feet to rest on, broke just by sitting in the chair and putting the feet on them after being seated. Each employee of this company did not care at all about the circumstances around this broken chair. The employees are basically junk wheelchair sellers only out to make sales with zero regard for the fact that sick, disabled, crippled people are purchasing these wheelchairs out of necessity, and no one, especially the disabled, have $500.00 to throw away on broken junk that is critical to their quality of life. This business should be heavily fined and forced to repay all the people they have ripped off. Their business should be closed permanently or until they can prove they are willing to take responsibility for their business practices to the disabled.

• Review fromLisa S

  Date: 06/25/2024

  Ordered a mobility scooter from them and the day it was supposed to ship they emailed me and said the price had changed and asked for $800 in addition to the $2400 I already paid because they were updating their website. Again, after the order was placed.

• Review fromallen T

  Date: 04/16/2024

  Great company, does the right thing. My mom, in a knee jerk reaction orderred a $2,000 scooter when her's broke down. It was easily repaired, so she did not need a new one. *** at 1800Wheelchair.com was very understanding. He handled the cancellation of the order and provided a full refund. Even after the scooter had already shipped.Great company. We will be ordering from themin the future.***************************, GA.

• Review fromElisabeth B

  Date: 10/09/2023

  Terrible company. Purchased a Feather motorized wheelchair for my father and we have had nothing but problems with it. I would blame the manufacturer rather than 1800wheelchair except my issue is far more their lack of customer support and lackluster desire to do anything to make it right. First, the *********** went out, it took a month of emailing and begging to get the motor sent to us. Responses were slow at best and didn't ever show much desire to do anything to resolve. Now the left motor has gone out and I am back to the same cycle of emailing, waiting days, and getting a non-response, "Unfortunately an item in your order has experienced an additional delay in the fulfillment stage." Vauge.

• Review fromCat S

  Date: 07/28/2023

  This chair has changed my life. Ive become independent again. I love everything about it its fast, light and easy to handle, and has good battery life. The only thing I wish were different is where the charging cord plugs in. It forces me to put my feet on the ground which hurts and **** all the way over to the floor which hurts my back and neck, and fumble around underneath the battery where I cant see what Im doing to try to get it in. Its difficult and painful and I dont understand why it isnt in an easily accessible place.

• Review fromGilbert P

  Date: 03/20/2023

  The good, the bad and the ugly. The bad and ugly:My wheelchair arrived, there was some type of design defect and the chair would not fold up. **************** has an interesting method, you email them, sometimes you can get through to someone directly, but it takes a minute to go through the channels and speak with someone who can resolve your issue. Since my chair wouldn't fold up, I had an interesting quandry of having to figure out how to package it to send it back. The second bad thing, there are no good videos explaining how to set your wheelchair up and get it started.The good/great: In light of this situation, they did EVERYTHING they could do to make it as easy as possible to exchange chairs. 'Could they have anticipated this problem so it would be smooth sailing? I'm not sure, but they worked with me and really tried to be flexible while we figured this out. Eventually I was able to send the chair back and they sent me a new one quickly.I LOVE THIS CHAIR!!!!!! It's 50 lbs, light weight for a wheelchair and moves quickly over various terrains. I rate people on how they react to problems when they occur, and I am happy with my product and the resolution we finally came to.

• Review fromMegan J

  Date: 08/15/2022

  Ordered a custom wheelchair along with a *** go backrest and M2 active cushion. Wheelchair arrived after 5 weeks (which was within the timeline given) but it didnt ship with the backrest or seat cushion. So I had to email the company and ask for them. A couple days later I get a notification that the M2 active cushion has shipped (nothing about the backrest). A few days after that a box turns up at my door. The shipping info attached to the outside of the box says the M2 active cushion. Low and behold I open the box and its the backrest. I email the company again. I get a response a few days later saying that according to them the cushion is what arrived. Not only have I still not received the cushion I paid for. According to them I havent received the backrest yet and not made any mention of that. There also was a small error with how the chair was set up but luckily that could be fixed since the chair has some adjustability.

• Review fromKevin T.

  Date: 08/14/2022

  I am extremely dissapointed with this company and wanted to file a complaint.I have MS and recently broke my leg. I needed a new wheelchair and first contacted 1800wheel...on 8/4. Salesperson was friendly and told me only about their models "featherewt", but I only wanted either the Tilite (aero around ****) or the Quickie 2. She would give no info an said I needed to speak with a specialist.In total I wasted 8 days and told **** by email that if she didn't help me I would go elsewhere. Over 8 days I kept calling to get the process going. Each person gave ****** name, email, and tele #. When I called here answering machine said she was busy and send her an email.I finally realized they don't care and only want to sell their own product.Each time I called thy asked my contact info but never did anything.Tilite and Quickie would probably be angry that you are only showing their products, as a "Bait and Switch"If sompany won't help me buy a product they advertise, they wasted a lot of my time.I really only tried to get the Tilite but never had opportunity to get the Quiekie.Sincerely,***********************