Electric Companies
National GridAbout
About This Business
Years in Business: 90
Business Details
- Local BBB:
- BBB of Upstate New York
- BBB File Opened:
- 1/1/1936
- Business Started:
- 1/1/1935
- Business Started Locally:
- 1/1/1935
- Business Management:
- Mr. Paul Shubmehl, Ethics Manager
- Mr. Thomas McBride, Dir. of Ethics & Compliance
- Mr. Dennis Elsenbeck, Vice President, WNY Region
Additional Contact Information
- Fax numbers
- Other Fax: (315) 460-7060
- Additional Phone Numbers
- Other Phone: (800) 443-1837
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Business Categories
- Electric Companies, Natural Gas Companies
Latest Reviews
Francesca P
"National grid is the absolute worst company to deal with, I have a disabled child in the house and they shut my services off for non payment , I tried setting up a payment arrangement with them a week prior to my shut off notice , they sent me down to DSS , and they denied me help, I went back to national grid for second attempt of a payment arrangement they approved me for the deferred agreement plan I sent in the appropriate documents next day they shut me off even with an approved agreement plan in place I called almost everyday for a month to get my services back on about 7 different representatives gave me different information , one person said I had no agreement on file, made me redo it, did it again waited another week , I heard nothing , services still off at that point I lost $300 worth of groceries and have a screaming disabled child afraid of the dark, everything in my house is electric , stove fridge washer dryer can’t cook can’t buy food can’t do laundry , I called again another person said I was approved again for the agreement and it will take 24 hours for services to be back on, waited 4 days still nothing, called again had another representative tell me it expired made me redo it again, sent in the documents again waited another week , heard nothing at this point it’s been a month without electric talked to someone again now telling me they can’t help I have to go back down to social services, there employees do not care if you have a disabled child or an elderly person in the house if you owe more then a month they will shut you off if my area had sources for me to use another company I would in a heart beat but unfortunately my area I only can use national grid I’ve been fighting these people to get my services back on and they refuse to help they gave me the run around for a month and don’t care if there are kids in this house do not use national grid they are horrible!"
Michelle H
"Another National Grid rate hike. We are paying for CEO’s house, boats, airplanes, vacations…." ... Read full review
Sudhakar P
"Worst company in the whole worldWhenever I call I had to wait 30 minutesThe reps hung up on me because I have a long last last nameNot sure where to report them"
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