Reviews

This profile includes reviews for Lifepro's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lifepro

  1961 Richmond Ter Staten Island, NY 10302-1201

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  Lifepro

  465 Industrial Way W Eatontown, NJ 07724-2209

Review Details

• Review fromTami A

  Date: 11/22/2024

  Excellent products at affordable prices...and they stand behind their products.

  Lifepro

  Date: 02/24/2025

  Thank you so much for your kind words! We're thrilled to hear that you love our products and appreciate our commitment to quality. Your support means the world to us! ???

• Review fromMichele H

  Date: 07/11/2024

  I purchased the sauna mat and love it so far. I'm 6' tall and the XL is perfect, with plenty of room for someone tall(er). High quality product, responsive customer service, everything is as described and exceeds expectations.

  Lifepro

  Date: 02/24/2025

  Thank you so much for your wonderful feedback! We're thrilled to hear that you're loving your sauna mat and that the XL size is a perfect fit for you. We appreciate your kind words about the quality and our customer serviceyour satisfaction means the world to us! Enjoy your sauna sessions! ???

• Review fromTamra T

  Date: 06/11/2024

  LifePro Fitness is a *********** that backs its products with a lifetime warranty. I have purchased a whole body vibration platform as well as a red laser therapy device from them. The build quality is top notch and the customer service and training videos are also exceptional. I highly recommend LifePro for their quality and service as well as their innovative product line.

  Lifepro

  Date: 02/24/2025

  Thank you so much for your kind words and support! We're thrilled to hear that you're enjoying your Lifepro vibration platform and red ************* device. Providing high-quality products, exceptional customer service, and valuable training resources is our top priority. Your recommendation means the world to us! If you ever need any assistance, we're always here to help. Keep moving forward on your wellness journey! ????

• Review fromKelly B

  Date: 01/11/2024

  I purchased a sauna from LifePro on November 30 2023. The sauna arrived with half of the components broken. I get it, this happens but I have reached out to the company dozens of times, phone calls, emails, reviews and they have yet to resolve the situation Its now January 11 ****. I requested replacement parts and they said they didnt have a timeline to get those to me and then per their policy I requested a full replacement which is a huge undertaking were talking about a full sauna that comes via freight. They said they approved it and I would get a tracking number within 48 hrs am I surprised that I never got a tracking number or email from them? No I never heard back and they dont pick up when I call. Im extremely frustrated with the lack of follow through with their policies and the lack of communication. I wish I never bought anything from them. I would not recommend buying from this company.

  Lifepro

  Date: 02/24/2025

  Hello! Were truly sorry to hear about your experience, and we completely understand your frustration. This is not the level of service we strive for, and we sincerely apologize for the delays and lack of communication. We want to make this right as quickly as possible. Please send us a direct message with your order details so we can immediately look into the status of your replacement and provide a resolution. We appreciate your patience and the opportunity to make things right. Looking forward to resolving this for you. Best, ***** Lifepro Customer Support

• Review fromAngela L

  Date: 12/24/2023

  Highly satisfied & worth it! I bought a LifePRo vibration plate. I use it regularly and have already seen results in better muscle toning. I can't wait to see even more improvement. They have excellent customer service; I thought I had registered it for the lifetime warranty and was waiting for a promised massage ball. I did not *************** ball, so I emailed the company. They were prompt in their reply and extremely helpful. They sent me another link (with confirmation) that I have my product registered for the lifetime warranty and a few days later, I received the massage ball. Note: I initially bought the vibration plate due to bone loss, so the obvious muscle toning was a pleasant surprise. However, with my doctor, long term, we will check my bone density for changes. The company does have an offer for people with bone loss (I did not take advantage of it). It seems they do care and will go the extra mile to be sure customers are satisfied.

  Lifepro

  Date: 02/24/2025

  Thank you so much for your kind words! We're thrilled to hear that you're enjoying your LifePro vibration plate and already seeing improvements in muscle toning. Your health journey is truly inspiring, and we're glad we could assist you with your warranty and massage ball. If you ever have any questions or need further support, we're always here to help. Wishing you continued success and great results on your wellness journey! ??

• Review fromSandy H

  Date: 11/27/2023

  I purchased the lifepro wave vibe plate thats supposed to have a lifetime ************ cant seem to get anyone to answer my phone calls or return text messages. The vibe plate comes with 2 bands that are attached to each side & 1 of them is tearing & had I not saw it while cleaning it could have been a hazard to me! The band is used to pull up on for extra exercises while using the vibe plate & had it ripped completely through while I was using it I could have been seriously injured. Im trying to get a replacement but they keep telling me they need my order ********** dont have it anymore because I bought it a year ago! They should be able to look up that information if they were a legitimate company with good customer service!

  Lifepro

  Date: 02/24/2025

  Hello! We're so sorry to hear about your experience! Your safety and satisfaction are our top priorities, and we want to make this right. While an order number helps us locate your purchase quickly, we can also try looking it up using the email or name associated with the order. Please send us a direct message with those details, and we'll work on getting you a replacement as soon as possible. Looking forward to resolving this for you! Daisy

• Review fromJanice H

  Date: 04/01/2023

  I hate life pro wizard. They take your money and no phone number to contact anyone. Its a ripoff

  Lifepro

  Date: 02/24/2025

  Hi *****, We're sorry to hear about your experience. We take customer concerns seriously and want to make things right. Please reach out to our support team via ********************************** so we can assist you as soon as possible. Let us know how we can help! Looking forward to resolving this for you. Best,*****

• Review fromPJ K

  Date: 09/08/2022

  Order placed online and did not receive any email confirmation. Called the 800# and they could not provide the order # to me, said they sent it to my email. I never received any email with the order #. They provided a ***** tracking # which did not change in 4 days. Every response they send tells me to look in my spam folder. Nothing but a run-around. I informed LifePro I was going to contact my CC company to stop payment, and their response was to check my spam folder.

  Lifepro

  Date: 02/24/2025

  Hi *****, Were very sorry for the frustration youve experienced. Order confirmation emails should be sent automatically, and we understand how inconvenient it is not to receive one. If you've already checked your spam/junk folder and still don't see it, we'd love to help resolve this for you right away. Please send us a direct message with your full name, email address used for the order, and any details you have, and we'll do everything we can to provide an update as soon as possible. We appreciate your patience and look forward to making this right! Best, The Lifepro Team