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Business Profile

Tile and Marble

Rye Marble, Inc

This business is NOT BBB Accredited.

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1

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Review Details

  • Jeff N

    Date: 05/07/2024

    Deceptive sales and TERRIBLE CUSTOMER SERVICE. Do not expect help with issues after installation. Repeated failure to stand by representations and promises. The first island counter top delivered (which was a very unique and perfect slab we found at RMI) had a massive crack in it that was not apparent at the time of purchase. They said it was already there (even if not visible) and that it became very apparent during processing. We were told it should never have been delivered and installed in that condition. They removed it at our insistence and we ended up purchasing an alternative slab (which is nice but not what we preferred). We noticed immediately that virtually any drop or spill (regardless of how quickly we cleaned it up) would leave a very visible and permanent stain. Yes, we understand that, in general, marble is more susceptible to staining but **** reassured us that with their sealing process and prompt clean up, staining would be minimal. Not true, virtually everything stains immediately, regardless of how quickly it's addressed. We complained to RMl, and after repeated failures to return our calls, emails, and texts, they promised they would come out and remove the stains and reseal. It took weeks for them to come out to inspect and then told our contractor they would return to do stain removal and resealing in a couple days.After a couple days of NOT hearing from RMI and more unreturned calls and emails, we received an email that gave us instructions of how to remove stains and reseal every six months "AT OUR OWN RISK," audaciously adding, "please let us know if you have any questions." Now we are paying an independent marble technician to do the job RMI reneged on. RMI has beautiful stone and we are ultimately pleased with the look but we are totally dissatisfied with the unreliable and untrustworthy customer service they provide. Proceed "AT YOUR OWN RISK" with RMI.

Rye Marble, Inc is NOT a BBB Accredited Business.

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