Flags
Calvary FlagsAbout
Important information
- Additional Info:
Better Business Bureau conducted an investigation into this business, with the initial contact on December 2, 2022 with the following questions: proof of licensing required in the areas of business, list of all locations both physical and remote, please provide a list of all company owners and any companies they have ownership in, and please identify an appropriate phone number for your business. BBB urges consumers to use caution based on the business’ lack of responsiveness.
About This Business
Products and Services
Years in Business: 13
Business Details
- Local BBB:
- BBB of Upstate New York
- BBB File Opened:
- 2/6/2017
- Business Started:
- 10/27/2011
- Business Incorporated:
- 10/27/2011
- Type of Entity:
- Corporation
- Business Management:
- Mr. Timothy J Stack, Owner
Additional Contact Information
- Principal Contacts
- Mr. Timothy J Stack, Owner
- Customer Contacts
- Mr. Timothy J Stack, Owner
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Payment methods
Visa, American Express, Mastercard, Discover, Purchase Orders
- Refund and Exchange Policy
- RETURN POLICY
Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled.
Cavalryflags.com is totally committed to customer satisfaction. Please log into your account to process your return or call 855-854-8456 Monday - Friday 10:00 a.m. - 4:00 p.m. Eastern Standard Time.
IMPORTANT NOTICE CONCERNING REFUNDS: As soon as you return your item to us and it's received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.
We do not refund shipping or freight charges on any orders or returns.
GENERAL RETURN POLICY:
Most products sold by cavalryflags.com qualify for free exchange or replacement within 14 days from the date your order ships. Please log into your account to process your return. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a service charge of $8.49 will be deducted from your refund. Returns other than for exchange or replacement will be assessed a fee of $8.49 which will be deducted from your refund. We do not refund any freight or shipping charges. This policy applies for domestic orders only.
We do not accept returns or exchanges for any products after 14 days from the date your order ships.
If you would like assistance in returning an item, please contact our customer service department at 1-855-854-8456 or email us at [email protected]. We will be happy to walk you through the return process.
Clearance items are not eligible for return.
CUSTOM and PERSONALIZED PRODUCTS:
Custom and Personalized Products do not qualify for free returns or exchanges.
COMMERCIAL FLAG POLES:
There is a 20% restocking fee for returned commercial flagpoles.
RETURN PACKAGING
We need the original packaging to be intact. Returned items in marked or damaged boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.
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