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Business Profile

Spa

Port Salt Cave LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jonathan S

    Date: 05/18/2023

    I believe 1st impressions says a lot. We called to make an appointment with *** to try out the salt cave for the first time. Initially we were received with the worst display of customer service you can possibly imagine. There was attitude being given, condescending tone and it was all due to asking harmless questions such as what are the benefits in which she snarked and mentioned what wasnt clear from the website?. Reluctantly, we booked the appointment but the exchange definitely put a bad taste in our mouth. We were going to go because weve always spoken about going there since were new to the town and always thought of getting that experience. Upon looking up her number to call back and cancelling we found another locally in ****** that gave ** the opposite experience completely and it became a no brainer to give them the business instead (we also learned of a nursing & firefighter discount that applies which *** mentioned she couldnt accommodate due to impacts of the pandemic). As we called to cancel, she disrespectfully says I knew you were going to cancel and hung up. Her tone and overall language was just derogatory and the most unfortunate part of it all is that she lost business simply because of her lack of compassion and overall her customer service skills that she clearly lacks. We will never know how the experience could be because we just dont believe in supporting small business who do not treat people with common decency. My next plan of action is to contact the Better Business Bureau for the unpleasantry of *** with the hopes that no one has to ever experience this.The resolution we would've wanted here was for her to apologize for being rude and standoff and not only has she not done that but she has continued to dispute with us on further customer reviews instead of admitting to her error.

Port Salt Cave LLC is NOT a BBB Accredited Business.

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