Reviews

Review Details

• Review fromLya D

  Date: 12/03/2024

  CALL MY MOVER THE WORSE MOVING COMPANY :: scammers they quote you one price .. and before the move they charge you a different price.. they damage my furnitures ..cannot be repaired .. they loss my furniture..on the first delivery they only delivered some items.. they had to make a second trip .. outstate move :: on the second delivery they unload the truck and deliver furniture and boxes that wasnt mine .. CALL MY MOVER THE WORSE COMPANY and when you call to complained ( theyll asked for your number and name and never returned your call

  Call My Mover

  Date: 05/06/2025

  Thank you for bringing this to our attention. We are truly sorry to hear about your experience and want to extend our sincerest apologies for any inconvenience you ******** Call My Mover, we pride ourselves on transparency and professionalism, and we take allegations like this very seriously. We want to clarify that:Pricing: Our quotes are based on the details provided during the estimate. If there are changes in inventory, access, or distance, pricing may be adjusted, but these changes should always be communicated clearly and in writing before the move.Damaged or Missing Items: We never take lightly the responsibility of handling our customers belongings. If any furniture was damaged or misplaced, we encourage you to file a claim so we can properly investigate and work toward a resolution.Wrong Deliveries: Delivering the wrong items is extremely rare and not acceptable. Sometimes, multiple customer's goods are packed into one truck, there may have been a miscommunication between the crew. We are currently reviewing our procedures to ensure this does not happen again.Communication: We understand your frustration regarding follow-up. Our policy is to return all calls within 1 business day, and we apologize if you did not receive a timely response.We would appreciate the opportunity to speak with you directly and make things right. Please contact our customer care team at ************** or email us at ********************************* with your move details so we can assist further.Sincerely,Call My Mover Customer Support Team

• Review fromJean U

  Date: 09/27/2024

  I was quoted a $1,100 price to move my furniture and once it was loaded and we were headed to my house a lady called and said it was a extra $1.082.00 more I had to give or they were taking my furniture to a warehouse until I pay them. A man named ***** and a woman named ******* are both thieves and also *****. They also broke my armor and all my glassware, They stole pots with lids cause I never seen them once I moved. They promised me $25 for the glasses and lamp shade they broke and I haven't received it yet. They all are definitely scammers and thieves and I pray karma get all they a** DO NOT USE THIS COMPANY?? ????

  Call My Mover

  Date: 05/06/2025

  Were very sorry to hear about your experience and appreciate you taking the time to share this feedback. At Call My Mover, we strive to offer clear communication, honest pricing, and professional service, and we are deeply concerned by the issues youve described.Price Discrepancy: Our quotes are based on the inventory and details provided during the initial estimate. If significant changes arisesuch as added inventory or longer distancespricing may be adjusted, but no changes should be made without customer acknowledgment and consent. We are actively investigating how this situation was handled.Damaged or Missing Items: We take these matters seriously and want to ensure any damage or loss is addressed through our claims process. If you havent already done so, please contact our ***************** so we can properly evaluate and resolve the situation.Unfulfilled Reimbursement: If compensation was promised and not received, that is unacceptable. Wed like to look into this immediately.Please reach out to us at ************** or ********************************* with your move details so we can investigate further and make this right. We value accountability and hope to resolve this issue promptly.Sincerely,Call My Mover Customer Support Team

• Review fromLouise M

  Date: 09/25/2024

  I called call a mover.We agreed on a moving from *********** to ****** same day.They refused credit card They increased the price twice!!I still did NOT receive my belongings in ******!!!!!!I paid thru Zelle last Thursday 50% of the bill for emptying Westhampton storage.I am calling for an arrival date and time. They want me to pay the balance thru Zelle. First!!!

  Call My Mover

  Date: 05/06/2025

  Were very sorry to hear about the frustration youve experienced. This is not the type of service we aim to provide, and we want to address your concerns promptly and thoroughly.Payment ***************** While we do accept multiple payment methods, there are certain situations where alternate payment arrangements may be required. However, any changes in pricing should always be communicated transparently and agreed upon in writing.Delayed Delivery: If your items have not yet arrived in ******, this is a top priority for us to resolve. We never hold items without communication, and we apologize if you were left without clear updates.Balance Request: Our policy is to finalize payment before delivery is scheduled, but only once the terms have been clearly agreed upon by both parties.Please contact our **************** Team at ************** or ********************************* with your move reference so we can provide immediate updates and work toward a resolution.We understand how stressful moving can be, and were committed to making this right.Sincerely,Call My Mover Customer Support Team

• Review fromRhonda E

  Date: 08/21/2024

  This company is horrible! They quoted me a price, picked up my daughter's dorm room items from a storage unit and then drive it to her school. When they arrived at the school, the owners wife called and said the price is now almost $200 more than was originally quoted. They drove less than 15 mins from the storage unit to the school. They held my daughter's items hostage until the additional money was paid. My young daughter was very confused and upset not knowing what to do. They would not take a credit card...only cash, Zelle or Cash App which she does not use. Bottom line and ****** learned, never do business with this company again. They lowball you a price to get your business and then hold your items until you pay the new amount.

  Call My Mover

  Date: 05/06/2025

  Thank you for your feedback. We understand your concerns and would like to clarify a few key points.Our quotes are based on the inventory and logistical details provided at the time of booking. If there are discrepanciessuch as unexpected items, changes in access, or timing adjustmentsadditional charges may apply, and we do our best to communicate that clearly and professionally.Regarding payment methods, we currently accept Zelle, Cash App, or cash for final payments, which is stated in our service agreement. While we understand this may have been inconvenient for your daughter, our team is trained to assist and provide options in these situations.We take pride in our customer service and always aim to resolve issues respectfully. If you believe something was mishandled, please contact us directly at ************** or ********************************* so we can review the details of your move and assist further.Sincerely,Call My Mover Customer Support Team

• Review fromLoune-Alex B

  Date: 08/15/2024

  CALL MY MOVER IS THE WORST COMPANY TO USE FOR YOUR MOVING NEEDS. CALL MY MOVER AGREED TO REANSPORT MY BELONGS THE FOLLOWING WEEK AFTER MY BELONGING WERE PICKED UP. IT HAS BEEN OVER 3 WEEKS NOW FROM JULY 25 th TILL AUGUST 15th I HVE NOT RECEIVED MY BELONGING. DO NOT DEAL WITH THEM. *****

  Call My Mover

  Date: 05/06/2025

  Thank you for your review, *****. We understand how important timely delivery is during a move, and were sorry to hear about your frustration.While delays can occasionally occur due to scheduling, weather, or logistical constraintsespecially for long-distance moveswe aim to keep all customers informed throughout the process. Wed like to look into your specific situation to provide an accurate delivery update and ensure resolution.Please reach out to us directly at ************** or ********************************* with your move reference so we can prioritize this matter.Sincerely,Call My Mover Customer Support Team

• Review fromThomas E

  Date: 07/15/2024

  I hired TRI-STATE Movers in ******************. Estimate $ ***** in writing. Morning of move they called and said $ *****. Agreed price. Arrival time agreed was latest 10:30 am. Actual Arrival time was 1:30Pm. Drive to ************** takes 2 1/2 hour Because of their late arrival the did not leave after 3:00 pm, Trip due to afternoon traffic, was over 5 1/2 hours. They were charging me hourly for all their late time. Once they arrived, they would not unload the truck until I paid over $ *****. I had under duress, to **** the funds to them. I was appalled how they were ripping me off under duress and overcharging me by almost 300%. I call them and I get no response, I will try to file my complaint or hire a lawyer to collect some funds back. I will not let this lie without taken action. Please do not use this Company. *****************

  Call My Mover

  Date: 05/06/2025

  Thank you for your review, Mr. ****** We take all feedback seriously and are sorry to hear youre dissatisfied with your experience.While we do our best to honor scheduled arrival times, delays can occasionally happen due to traffic, prior jobs running over, or unexpected factors. Any adjustments in pricing would have been based on updated job details, scope of work, or required labor/time, and we aim to communicate those changes clearly before proceeding.We never intend for any customer to feel pressured or misinformed. If you feel you were overcharged or that something was mishandled, we encourage you to contact our ***************** so we can review your move in detail and respond accordingly.Please reach us at ************** or ********************************** We value the opportunity to address your concerns directly and fairly.Sincerely,Call My Mover Customer Support Team

  Call My Mover

  Date: 05/06/2025

  Thank you for your review, Mr. ****** We take all feedback seriously and are sorry to hear youre dissatisfied with your experience.While we do our best to honor scheduled arrival times, delays can occasionally happen due to traffic, prior jobs running over, or unexpected factors. Any adjustments in pricing would have been based on updated job details, scope of work, or required labor/time, and we aim to communicate those changes clearly before proceeding.We never intend for any customer to feel pressured or misinformed. If you feel you were overcharged or that something was mishandled, we encourage you to contact our ***************** so we can review your move in detail and respond accordingly.Please reach us at ************** or ********************************** We value the opportunity to address your concerns directly and fairly.Sincerely,Call My Mover Customer Support Team

• Review fromAnne B

  Date: 06/06/2024

  Scam!!! RUN!! They quoted a decent price and we agreed so they loaded all of our belongings into their truck, drove to our new address and then refused to unload anything unless we paid them 3x the quote in cash!! There was no discussion (so rude!) and I couldn't get so much cash as the banks were closed so they drove off with all of our stuff!!I got them their ****** the next morning and they did bring it all back but so much was damaged or broken. When I look at the reviews now ******** yelp...I wish I had taken the time to research before but we were so crazy busy) and see how many people they did this to, it makes me so sad. Please don't be next!

  Call My Mover

  Date: 05/06/2025

  Thank you for sharing your experience. We understand how upsetting this situation must have been and regret that your move did not go as expected.We do our best to provide accurate estimates upfront, but final costs may vary based on actual inventory, labor time, and conditions at the time of service. However, any changes should always be communicated clearly, and we never intend for a customer to feel surprised or pressured. If you experienced poor communication or damage to your belongings, we absolutely want to review your case.Please contact us at ************** or ********************************* so we can investigate further and work toward a fair resolution.Sincerely,Call My Mover Customer Support Team

• Review fromRebecca O

  Date: 04/16/2024

  BEWARE!! FRAUDULENT and EXTORTIONARY company!!**** and his cronies (********************** and ****) at Tri-State Relocation Services, (d/b/a CALL MY MOVER/WE ARE MOVERS/TRI STATE AREA MOVERS) PREY on older folks who don't read horrific internet reviews. They COLD-CALLED my parents. ***** came to their home and gave a written INVENTORY/FIXED-RATE PRICE. My father paid a $100 deposit via CREDIT CARD.On March 26th, SUBCONTRACTORS arrived with a too-small Budget truck. The ******* claimed the company gave him the wrong specifications. He captured my mothers SIGNATURE on his phone to "confirm 5 movers present." They disassembled furniture, left gouges and scratches, said they needed a bigger truck and left belongings behind.**** called two days before delivery, insisting on a CERTIFIED CHECK for $5,100 OVER THE FIXED-RATE PRICE! My father refused. Two hours later, he received a THREATENING phone call from ***** SCREAMING and SWEARING that he was PLAYING F*CKING GAMES and unless she got the check within the hour, she would turn the truck around to **.My father agreed to pay the initial $8,600 plus an additional $885 for furniture reassembly." On April 4th, a new truck with new SUBCONTRACTORS arrived. They had been instructed not to unload until the remaining $4,750+ was paid. An electronic contract was produced with my mothers LIFTED signature on the document. There were FORGED initials dated April 2nd, TWO DAYS BEFORE the truck arrived, to certify that NO DAMAGE had been done!My parents were INTIMIDATED into handing over a SECOND certified check, then found that nearly every piece of furniture had been DAMAGED or DESTROYED. The movers insisted that they sign the final" FRAUDULENT contract. They refused. ***** called my father and told him since he didnt sign the final contract, he was no longer eligible for any damage repair or compensation.We have sent 40+ damage photos and an attorney demand letter with NO response. EXTORTION, FRAUD, FORGERY = JAIL!!

  Call My Mover

  Date: 05/06/2025

  We take these allegations very seriously and are deeply concerned by the claims presented. While we understand how stressful a long-distance move can be, we want to clarify that our company follows strict protocols regarding pricing, signatures, and delivery terms. All services are provided under a signed agreement, and any changes to inventory or scope of work can impact final pricing.We do not tolerate unprofessional behavior or inappropriate language from any member of our team or subcontractors. If your experience involved conduct that does not reflect our standards, we encourage you to share all documentation so we can investigate thoroughly.Additionally, any claims of forgery, intimidation, or property damage should be submitted through our formal claims process so we can provide a full review. Please contact us directly at ************** or ********************************* with your reference number.We are committed to resolving disputes professionally and respectfully, and we welcome the opportunity to address this matter properly.Sincerely,Call My Mover Customer Support Team

• Review fromCarol C

  Date: 03/27/2024

  DO NOT USE UNDER ANY CIRCUMSTANCES!!!!!! Liar, thieves, from start to finish. price doubled and never got remaining items left at their warehouse. 5 weeks later went to get them ourselves costing us close to the price of the original move. cant file a complaint rating with BBB is an F

  Call My Mover

  Date: 05/06/2025

  Were sorry to hear about your experience. We always strive to deliver clear communication and reliable service, and its never our intent for a customer to feel misled.Price adjustments may occur when move conditions change, such as inventory size or access issues, but these should always be communicated clearly. As for the items left behind, we encourage all customers to contact us directly so we can coordinate safe retrieval or delivery.Please reach out to our team at ************** or ********************************* so we can review your case and assist further.Sincerely,Call My Mover Customer Support Team

• Review fromGene C

  Date: 12/26/2023

  The estimated price and what they want to charge is out of sight. I got two other estimates from other companies which I regret not using. These people are NOT honest and will perform a bait and switch scam with you. I have reported them to the *** Department of Transportation and hopefully will get a good outcome.

  Call My Mover

  Date: 05/06/2025

  We appreciate your feedback and are sorry to hear that you were not satisfied with your experience.Our estimates are based on the information provided at the time of booking. If additional items, services, or labor are required on moving day, pricing may be adjusted accordinglyand we do our best to communicate those changes clearly and in writing. We understand the importance of transparency and take accusations of dishonesty seriously.If youd like to further discuss your estimate or submit documentation for review, please contact us at ************** or [email protected],Call My Mover Customer Support Team