Reviews

Review Details

• Review fromMichael P

  Date: 04/03/2025

  Granted, the CEO and the installation team are fantastic and very professional. Everything else in between is insane and absolutely unprofessional. First, I ran into a situation where I needed to have an EV charging station uninstalled after that had installed the unit in 2024. Let me be clear: the charger itself was purchased by me from *****. In no way shape or form was it the original property of Finger Lakes Power Systems. I sent the inquiry about an uninstall back in February. It took weeks for anyone to respond until I had to send a follow up email asking. I never received a quote asking for my approval BEFORE service was performed so I didn't know what the cost was until AFTER the service. In addition, I was told that service for the uninstall would take place until THE DAY OF service! After the service of the uninstallation took place they took my charger (my personal property) and used it as COLLATERAL for payment! It was never discussed or agreed that someone would take my property in collateral for payment. There argument is that "they were never told that they were to leave it"....IT'S NOT YOUR PROPERTY! They also didn't like that I said Yates County Sheriff would be getting involved if I did not receive my charger. This is probably the most unprofessional and most insane situation I have ever experienced and still at a complete loss of words.
  

  Finger Lakes Power Systems

  Date: 04/07/2025

  Mr. ********* EV charger was disconnected at his request, but removed from his former residence and brought to our facility at the request of the homeowner as it was her preference to avoid any further contact with Mr. *******. Under NYS real estate law, the charging device became a legal part of the real estate upon installation, just as the generator our company also installed did. As to the delay between the request and the work being performed, this was due to our company awaiting written permission from the homeowner to perform the work. The job was completed within 2 days of receipt of the homeowner's written permission, and we concede that very little notice was given as when scheduled work was abruptly delayed, unexpectedly freeing 2 Technicians. We are puzzled over why Mr. ******* would complain about short-notice when the work was not being done at his current residence, so there was no disturbance to him, especially after several weeks of waiting for arrangements to be made with the homeowner. Payment for work completed by our company is due immediately upon completion, and due to Mr. *******'s prior refusal to comply with our payment terms, we felt it prudent to require that his invoice be paid in full before furnishing him the charger. Lastly, we find it regrettable and alarming that Mr. ******* chose to handle this disagreement with a business in an aggressive and threatening manner in our lobby, and as a result, we will no longer welcome his business.