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Douugh

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are a banking service who closed my account a year ago and won't give me the funds that are in my account

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email stating my account had been closed following a review Alleging fraud However a deposit of $2600 was sent accepted and posted to my account moments befor I received the email closing. Per the company's ownPolicy any account closing is due a refund ofThe account balance immediately however I have received no refund Nor was the last deposit sent back to the initial payer. And after requesting investigation of questionable account activity on my behalf I have not received any of the funds that have been taken during these transactions nor have I received an update on why or when I will receive my funds bac

  • Initial Complaint

    Date:09/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My phone purse wallet all my cards in several other belongings were stolen when my car was broken into I have a time to get my funds back from douugh for over a month and still haven't received my provisional credits even though legally those are supposed to be provided within 10 days. Also for whatever reason they're making impossible to access any of my funds or account in general they refuse to let me have another card and their explanation of why was so they can preserve my funds which I think is ridiculous on itself

    Business Response

    Date: 09/28/2022

    Douugh strives to assist customers when they are the victim of theft or error. Additionally we comply with all federal regulations and provide credit if we require further time to investigate the complaint. 

    We understand these matters do cause significant stress to customers. We require the time stipulated by Regulation E to ensure that every credit issued leads to a successful dispute resolution. As Douugh, we want to ensure the customer's funds stay with them.

    In this circumstance Douugh provided provisional credit within 10 business days and issued a check for the balance of the account

Douugh is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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