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About

About This Business

Services For Payroll

Human Resources

Benefit Outsourcing Solutions And Business Insurance

BBB Accredited Since: 10/15/2010

Years in Business: 54

Business Details

BBB File Opened:
7/18/1997
Business Started:
1/1/1971
Business Started Locally:
1/1/1971
Business Incorporated:
1/1/1983
Type of Entity:
Corporation
Alternate Names:
ePlan Services Inc
Paychex of New York LLC
Business Management:
Mr. Martin Mucci, CEO
Client Relations, Complaint Contact

Additional Contact Information

Principal Contacts
Mr. Martin Mucci, CEO
Customer Contacts
Client Relations, Complaint Contact
Fax numbers
Primary Fax: (585) 383-3672
Other Fax: (303) 830-9071
Additional Phone Numbers
Other Phone: (518) 869-5900
Other Phone: (716) 688-0025
Other Phone: (607) 771-0965
Other Phone: (315) 453-6232
Other Phone: (901) 753-2291
Other Phone: (888) 827-4749
Other Phone: (303) 830-9070
Other Phone: (585) 444-2700
Additional Email Addresses
Primary: Email this Business

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Latest Reviews

  • Eduardo V

    "This is the worst payroll company I have ever worked for. Their system is not intuitive, if you make a mistake, like we did, you will end up paying fees even if you caught your mistake on time and called Paychex to correct your mistake, they will tell you that your problem is fixed but no, they will collect the money from you incorrect payroll, deposit those funds to your employees or 1099s, then they will attempt to retrieve those funds from them and deposit the funds back to you." ... Read full review

  • Joshua G

    "Paychex is by far, the WORST company I have ever used for Payroll and 401k services. Their level of customer service can be beat by any other company." ... Read full review

  • Katherine H

    "They are Withholding my 401K 3 months after leaving the company. I have made many attempts to collect and every phone call I make, I am lied too." ... Read full review

View all Reviews

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