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Business Profile

Wholesale Electronic Supplies

Sony Corporation of America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Electronic Supplies.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Sony Corporation of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 428 total complaints in the last 3 years.
    • 120 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** *******



       

      Business Response

      Date: 05/20/2025

      Dear Dispute Resolution Services:

      Thank you for contacting Sony Electronics **** regarding the complaint your office received from **** ******* about the **** portable speaker SRSXE300/B. **** offered a refund, customer agreed, check should arrive on the next 2-3 weeks.

      Sincerely,

      *** ****

    • Initial Complaint

      Date:05/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of **** WH-1000XM5 headphones around October 9th of 2024 for approximately $350 at Best Buy. After a few months of regular use, the headphones broke at the hinge area during normal handling. I later discovered this is a widespread issue affecting many users.I submitted a warranty claim, but **** denied it, calling it "physical damage" even though there was no misuse, drop, or accident. The damage clearly stems from a structural flaw and should be covered under ****s warranty, which states it covers defects in material or workmanship during ordinary consumer use.After being denied support, I applied a small amount of superglue just to keep using the headphones. This was done after **** had already refused service.I escalated the issue, but **** restated its position and refused to repair or replace the headphones. I am requesting a repair, replacement, or refund as a fair resolution for a defect that was not caused by customer negligence.

      Business Response

      Date: 05/16/2025

      Dear Dispute Resolution Services:

      Thank you for contacting Sony Electronics **** regarding the complaint your office received from ******* ******** about the **** headphones WH1000XM5/B. Due to the fact that the unit was diagnosed with Physical Damage whether it is accidental or consequential, **** will not be able to honor its warranty and that we are unable to assist with the repair/exchange. However, as a valued **** customer, **** offered a discount towards a new purchase, no response from customer, offer valid until 5/29/2025.

      Sincerely,

      *** ****

    • Initial Complaint

      Date:05/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a **** alpha zv-e1 camera on April 17 and received it April 18. The camera had specks on the lens and I contacted customer service on April 19. ******** told me to return it for a replacement and provided a return label on April 23. I received the replacement on April 28 and it was defective too. The camera would not stay on and the screen flickered. I contacted ***** on April 28 and he replied April 30 and mentioned he would issue me a return label. Its now May 14 and no return label or refund has been issued. Ideal Solution: I would like a refund to my original form of payment and a return label for the camera. Case # ********, order number #********, and product model ZV-E1L

      Business Response

      Date: 05/16/2025

      Dear Dispute Resolution Services:

      Thank you for contacting Sony Electronics **** regarding the complaint your office received from ******* ******** about the **** ILCZVE1L/B. A return shipping label was sent on May, 14, refund will be proceed once unit arrives warehouse.

      Sincerely,

      *** ****

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I am refusing a discount since an agent which is a part of your company which was supposed to be trained in your policies. Gave me this false information as of what you are saying so therefore I will be refusing a discount and would request the replacement as I was told[Your Answer Here]

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** ****




       

      Business Response

      Date: 05/14/2025

      Dear Dispute Resolution Services:

      Thank you for contacting Sony Electronics **** regarding the complaint your office received from **** **** about the **** headphones WF1000XM5. Warranty letter excludes lost/stolen units, however as a one time accommodation we offered a discount towards a new purchase, customer refused the offer.

      Sincerely,

      *** ****

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a **** WH-1000MX5 from Best Buy on 16-Aug2024. After continued ordinary use, the plastic joint component failed on 09-May-2025.This should be covered by warranty (link below), which states that it covers "the hardware components packaged with the product" and that it covers "issues caused by defects in material or workmanship during ordinary consumer use." This is within the 1 year time of the warranty.***************************************************************************************************************** I reached out to customer support on ***********, (case number ********) and they indicated they would not cover it via the warranty and that I could reach out to a provided repair shop and pay out of pocket for repairs.This problem covers:- A defect in the product (see below for other similar cases)- A failure to honor the warranty The product defect is common. Here are some examples:- ************************************************************************************************************************************************ - **************************************************************************** ********************************************************************************* also common across all **** headphones:***************************************************************************************************************************************** And has been acknowledge across other products by the company:************************************************************************************

      Business Response

      Date: 05/14/2025

      Dear Dispute Resolution Services:

      Thank you for contacting Sony Electronics **** regarding the complaint your office received from ******* ***** about the **** headphones WF1000XM5. We asked for photos to evaluate the issue, due to the fact that your unit was diagnosed with Physical Damage whether it is accidental or consequential, **** will not be able to honor its warranty, however as a one time accommodation we offered a discount towards a new purchase, customer refused the offer.

      Sincerely,

      *** ****

    • Initial Complaint

      Date:05/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a **** camera directly through ***** website for over $1,000. The shipment was marked as delivered with a signature required, but I never signed for the package, nor did I receive it. Additionally, the delivery tracking information did not include any proof of deliveryno photo confirmation or actual signaturewhich is typically required for high-value items.I contacted **** customer support immediately upon noticing the discrepancy. After over two weeks of back-and-forth and their so-called investigation, I was told there was nothing that could be done and that my case was closed. Im now left without the camera I paid for and without a refundessentially being told to accept a loss of over $1,000 for a product I never received.I find this completely unacceptable. If **** ships a product requiring a signature and fails to provide verifiable proof that it was received by the intended recipient, it is their responsibility to resolve the matter. Ive exhausted the direct customer support route, and I am now filing this formal complaint in hopes of finally receiving the refund I am owed.I am requesting a full refund for the undelivered product. Im also requesting that **** reevaluates its customer resolution process to ensure that future customers arent treated the same way.

      Business Response

      Date: 05/12/2025

      Dear Dispute Resolution Services:

      Thank you for contacting Sony Electronics **** regarding the complaint your office received from ******* ****** about the **** vlog camera ZV1M2/B. Unfortunately we cannot assist further as we did file a claim/investigation with the carrier and the carrier denied the claim. We suggest working with your local law enforcement. You can also contact ***** directly and ask if they have any options for you.

      Sincerely,

      *** ****

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is ****** *****, I bought this TV **** XR-55A90J Serial Number ******* from Best Buy, I got 55 ******* 3 years Hardware Warranty but recently it stops working, it is turning on and shows ****** LOGO and later disappears, It is completely shame that **** use Android Based Softwares which is completely junk, after ****** Display, there is nothing shows and black screen, I am really disappointed, I tried hard reset, I have done research and ****** research Artificial Intelligence told me to do Factory Reset and i used steps like unplugged TV, and holding POWER Button and my sister put plug back on to WALL Socket, not on extension wire... and I tried it 30 seconds but unfortunately it shows Erase Circle Logo and it disappears, it is not erasing anything, AI also told me to hold VOLUME DOWN button and power button at the same time an do Factory Reset steps but there is no VOLUME DOWN physical button on TV Device in this model, it is not erasing, I am not stupid to waste my $1400.00, poor customer and technical staff over the phone with my husband.... if there is any hardware issue, I have 3 years certificate because TV is not getting enough power to erase everything, **** must fix this issue as soon as possible and they need to either replace it or fix it at my home, I have made video and everything how software and hardware of this TV messed up. Call me and I will provide all receipts and everything.

      Business Response

      Date: 05/05/2025

      Dear Dispute Resolution Services:

      Thank you for contacting Sony Electronics **** regarding the complaint your office received from ****** ****** about the ******* ********. **** provides a standard 1 year warranty for initial failures to be covered by the manufacturer. After we have reviewed the the document provided related with a 3 year warranty; Document is related to LED panels, model ******** is an OLED (no valid document). Therefore, once the warranty expires, it will be the customers responsibility to cover any ********************** cost on the unit. Due to the fact that the unit is beyond the manufacturer's warranty, we regret to inform that we are unable to assist you with the repair/exchange. .

      Sincerely,

      *** ****

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