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Business Profile

Urgent Care Clinic

CityMD

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for CityMD's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CityMD has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • CityMD

      null New York, NY 10105

    • CityMD

      37 West 23rd Street New York, NY 10010

    • CityMD

      418 5th Avenue Brooklyn, NY 11215-3316

    • CityMD

      1345 RXR Plaza, 13th Floor Uniondale, NY 11556-1301

    • CityMD

      2393 Central Park Ave Yonkers, NY 10710-1215

    Customer Complaints Summary

    • 156 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday, October 20th I took my son to get his flu shot. City MD advertises that they do kids flu shots from 6 months and up. so I made a phone call to make sure that ****** did. They said yes!1st Concern: Under 2 a shot is given in the leg not the arm. They were going to do arm.2nd Concern: The nurse did not know what a universal health form was.Main Concern: Doctor walks in for the first time and proceeds to tell me she refuses to give him the vaccine because my child was sick but she never checked his vitals. She never checked his heart. She never looked in his nose or throat. She just kept telling me hes sick.I felt helpless sitting there defending myself asking her to explain one thing that would justify her to say that hes sick andshe just said, well he has some **************.I called beforehand to make sure that they did them for 1 year olds and that they were in stock and to be accused by a doctor that my child was sick when she never even laid a hand on him was absolutely mortifying.Dr. ******* also told me that I should have checked before hand that they would give him the shot and I said I did call. I told her that they did confirm that they have the shots and she said, well you didnt talk to me. It was like she was doing anything she could to not give him the shot.She then proceeded to tell me to go to a different place (that I found out does not even do flu shots)I have since reached out to City MD at least 1 to 2 times a month since October and each time get told by the manager on duty that my complaint will be escalated and someone will be in touch, but I have STILL YET to hear from City MD.Things I want handled. 1) There are untrained doctors and nurses who need more training with pediatrics 2) Take down ******** and website words that advertise they do flu shots for 6 months and up 3) Refusing to vaccinate a child who is REQUIRED to receive a flu shot to go to daycare when no vitals were checked by the doctor.

      Business Response

      Date: 04/11/2025

      Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We would like to discuss the concern you reported, we will have a member of the Patient Relations team reach out to you. Please note that we can always be contacted at ***************************************  or call ************.

    • Initial Complaint

      Date:03/18/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday, March 12, 2025, I went to a CITY MD OFFICE for a physical exam required urgently for school within a specific time frame. I paid $100 to be examined on Wednesday, March 12, 2025. Sunday 3/16/25 I have now received my results, enabling the stamping and signature on my physical form. However, City MD is declining to stamp my form or provide my test results unless I pay for another visit, costing a $100 copay and extending charges to my insurance once more. This demand for an additional payment for a visit that has already taken place is unreasonable. There is no indication within the facility or during the initial visit that another $100 is required to have your form signed, and to be reexamined even when there are no health issues present.The specific location is the ******* office in ******, **.

      Business Response

      Date: 04/11/2025

      Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We will have someone reach out to you from our ****************** to discuss your concern.   Thank you.  

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I will be waiting. I gone through with this in the past and its still and issue. I have the phone logs and voicemails. I will wait on the next response 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* *******




       

      Business Response

      Date: 02/24/2025

      Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We will have someone contact you as soon as possible from the Compliance and ******************* Thank you.  

    • Initial Complaint

      Date:01/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding CityMD has been resolved.

      (By clicking "OK", okyour complaint will be closed as Resolved.)


      Sincerely,

      ****** ****

    CityMD is NOT a BBB Accredited Business.

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