Reviews

Review Details

• Review fromDavid H

  Date: 03/28/2025

  ******** company to do business with! Despite cancelling my service they continue to bill my card and I cannot get in touch with anyone.

  HomeFi

  Date: 04/18/2025

  Hi *****,Thank you for reaching out regarding the device non-return ******* like to clarify that HomeFis return policy requires all devices to be returned after cancellation to avoid additional charges. As part of our standard process, we sent a reminder after your cancellation which included detailed return instructions along with a prepaid shipping label for your convenience.If you have any questions or need a copy of the return label again, please let us knowwere happy to help.

• Review fromclarence m

  Date: 02/25/2025

  Poor Customer Serv, will not refund money after taking it out of the bank.

• Review fromGeneva S

  Date: 12/09/2024

  Canceled my service and told me I had 7 days to return the device; they even counted Thanksgiving Day, when no post office was open. Sent the device on the 8th day and now they want to charge me $25 stocking fee, for further insection, which I wasn't even made aware of when I got the service. How many inspections do they need? Very bad service I always had to chat with somone if I had a problem and could never a get a phone number to talk to an agent. Total taken out of my account $213.50 and they are saying they are still pending inspection for my refund if not it will not be approved when device has already been returned and 1st time around they said it was good. I want a full refund just like I returned what was theirs I want what is mine.

• Review fromMarc R

  Date: 10/07/2024

  Way over priced for service talk about price gouging these folks are the champions, slow service limited usage 300gb then when I canceled they wait till end to email return label with another threat that if not returned within. 7 days there will be a $200 fee for router if returned and got damaged will also pay their return label was only insured by **** for $100..now they are attempting to auto charge my card $25 for restocking fee..heck no will deny that charge

• Review fromJanice M

  Date: 09/14/2024

  Takes money from my bank account after I have returned product and cancel. Took money out one month after I cancelled ************ was horrible, they advertised works everywhere-I call this false advertising. No customer service number to call.

• Review fromJoe C

  Date: 08/17/2024

  I'm glad to have internet but with the providers in the ***** zip code I've questioned that because i have repeatedly had outages, interruptions and worst of all terrible customer service, that had belittled me with the ignorance of their profession, as have most the"professionals" I encounter who work in this industry. The plan i have hasn't renewed when it is scheduled to, forcing my anxiety to rise because they use last months data while they charge me for new data and IV run out of data only a week into my plan while still having over 150 gigs remaining that were unused. This sort of thing has happened several times in the few months I've been using homefi, and I'm not sure who the people are who work there, but I ended up buying more data to solve the problem because the person who worked there had no idea how to fix it, but, the other Internet providers don't respond to my service requests making me think this is all a scam to force me into buying mobile data that costs more and the downloads are terrible. Just to download a game that's less than 1 gig may take an entire day. I'm downloading something now that's 1.5 gigs and it's been downloading it for over 12 hours.

• Review fromTara J

  Date: 08/06/2024

  Sent us a device in April. No customer service to contact only a request for them to call you. Took until July to get an actual call back. Told them we never received the device and all they could say is yes you did and we are going to charge you an extra 150 for the device. Asked it they could see if it was used and they said no but if the gigs went over they could tell me exactly how much was used. Asked for a refund for at least the last payment they took for next month and they wouldn't do that either. I would suggest not to use this company unless you live giving your money away and not getting anything.

• Review fromGary S

  Date: 07/10/2024

  Everyone else said it all.Terrible support I would like to talk to someone for help when convenient for me not make appointment for a call back. I wish they had a thumbs down on ********* Expensive. Try somthing else if u can find it. Didn't work as advertised. They probably pay people for their good Reviews .

• Review fromLacey S

  Date: 06/15/2024

  Id appreciate it if the owner of the company would contact me so i may discuss some very serious issues with their customer service and payment options. For the most part it works but when something does mess up be prepared to have to deal with alot of rude incompetent customer service. And they definitely dont want you contacting the owner cause im sure if the owner of this company knew he or she would make changes and fix it to have a more successful company

• Review fromTammy G

  Date: 05/30/2024

  Terrible. No contact number where you can speak to a live person. Near impossible to cancel. They just continue to take your money. Needs to be shut down!