Complaints

This profile includes complaints for Blue Ribbon Bags, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blue Ribbon Bags, LLC

  10 East 39th St, 8th Floor New York, NY 10016

  
• 

  Blue Ribbon Bags, LLC

  119 W 40th St Fl 14 New York, NY 10018-2514

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business refers to this clause of the service agreement:
  

  "The baggage tracking service offered by Provider comprises retrieval service for checked baggage that has not been loaded onto those flights which the Passenger has taken, or has been misdirected to a destination different from your flights end point destination, as reported by the airline flown (Mishandled Baggage).

  They further state in their explanation that "Our system is directly correlated to the airlines baggage system".  The service agreement does not specify that the report from the airline flown must be correlated to the airline's baggage system. The service agreement simply states "as reported by the airline flown". I have provided evidence from the airline indicating that the baggage has been mishandled as per the terms of the service agreement.
  
  Sincerely,

  
  ******** *********
  
  
  
  
   
  reement: " This did not make sense to me as the airline tracking info I received said nothing about the baggage being loaded onto the flight. I sought clarification from the airline, which I received via their agent chat in Whatsapp (picture attached) that the bag was not loaded onto the flight and sent this to BRB. I also asked *** for their evidence that the baggage was loaded onto the flight. They did not respond to either of my emails, and many follow **** Under the terms of the Service Agreement, I am owed USD1000 and I would like that amount paid.

  Business Response

  Date: 09/27/2024

  Per the airline's baggage system, your bag/s under tag number/s ******** (File Reference. **********) was loaded on flight EI3657 with the passenger, which arrived on 08/01/2024 at 5:32 PM local time.
  
  Per the Blue Ribbon Bags Service Agreement in section 1, this bag is not considered mishandled. As it states in the Blue Ribbon Bags service agreement: 
  
  "The baggage tracking service offered by Provider comprises retrieval service for checked baggage that has not been loaded onto those flights which the Passenger has taken, or has been misdirected to a destination different from your flights end point destination, as reported by the airline flown (Mishandled Baggage).
  
  Our system is directly correlated to the airlines baggage system and we are not disputing if the bag is at *********** nor are we saying the passenger is possession of their bag nor are we saying airline is in possession of the passenger's bag, we are only clarifying that per the airline's baggage tracking system, the bag tag on record with the passenger's lost luggage claim with your airline, has been confirmed to have arrived at BHD airport.
  
  The airline's baggage system is still reflecting this information.
  
  Therefore, due to these facts and circumstances, this passenger will not qualify for our satisfaction guaranteed payment as stated in the Blue Ribbon Bags terms and conditions of the Blue Ribbon Bags service agreement which was available and agreed upon purchase.
  
  Additionally, we do not cover damaged luggage/items or missing/stolen items from your luggage or stolen luggage. We only track and expedite the return of lost luggage by the airline.
  
  Thank you.
  

  Business Response

  Date: 10/17/2024

  Per the airline's baggage system, your bag/s under tag number/s ******** (File Reference. **********) was loaded on flight EI3657 with the passenger, which arrived on 08/01/2024 at 5:32 PM local time. 
  
  Per the Blue Ribbon Bags Service Agreement in section 1, this bag is not considered mishandled. As it states in the Blue Ribbon Bags service agreement: 
  
  "The baggage tracking service offered by Provider comprises retrieval service for checked baggage that has not been loaded onto those flights which the Passenger has taken, or has been misdirected to a destination different from your flights end point destination, as reported by the airline flown (Mishandled Baggage).
  
  Our system is directly correlated to the airlines baggage system and we are not disputing if the bag is at BHD airport nor are we saying the passenger is possession of their bag nor are we saying airline is in possession of the passenger's bag, we are only clarifying that per the airline's baggage tracking system, the bag tag on record with the passenger's lost luggage claim with your airline, has been confirmed to have arrived at BHD airport.
  
  The airline's baggage system is still reflecting this information.
  
  Therefore, due to these facts and circumstances, this passenger will not qualify for our satisfaction guaranteed payment as stated in the Blue Ribbon Bags terms and conditions of the Blue Ribbon Bags service agreement which was available and agreed upon purchase.
  
  Additionally, we do not cover damaged luggage/items or missing/stolen items from your luggage or stolen luggage. We only track and expedite the return of lost luggage by the airline.
  
  Thank you.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I followed the correct protocol. Again when I called I went through the prompts and provided the necessary information. Its an automated service that supposedly takes the information then send a confirmation email which I never got. This was presented as travel luggage insurance and now youre telling me after my bag was lost and my watch is missing that I never had insurance? Why would I pay a ***** third party to track my bags? Which they never did that as well because nobody answers the phone or followed up with the claim I submitted. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 08/22/2024

  We would like to point out to the passenger that we do not provide insurance at Blue Ribbon Bags, but rather a service of tracking and expediting the return of misdirected luggage. We are not insurance providers.
  
  After filing a lost luggage claim with the airline at the airport, the passenger was required to file a Mishandled Baggage Report with Blue Ribbon Bags in the manner instructed within 24 hours of your flight landing, in order to qualify for our service.
  
  We did not receive a filed Mishandled Baggage Report within 24 hours of the passenger's flight landing in the manner instructed and therefore, we are not able to qualify the passenger for our satisfaction guaranteed payment as it states on the Blue Ribbon Bags Terms and Conditions.
  
  This was clearly stated on the confirmation email the passenger received upon purchase, as well as on the Blue Ribbon Bags website, as well as in the Blue Ribbon Bags Service Agreement, which was available to the passenger upon purchase of our service.
  
  In addition, we do not cover damaged luggage/items or missing/stolen items from your luggage or carry on luggage/items.
  
  We only track and expedite the return of misdirected luggage by the airline. We recommend that the passenger seek compensation from the airline regarding these issues who is responsible for payments of that nature.
  
  We apologize for any inconvenience and we hope your baggage troubles are resolved shortly.

  Business Response

  Date: 09/09/2024

  We would like to point out that we do not provide insurance at Blue Ribbon Bags, but rather a service of tracking and expediting the return of misdirected luggage by the airline. We are not insurance providers.
  
  Regardless of when the passenger filed a lost luggage claim with the airline, the passenger did not email or contact Blue Ribbon Bags in any capacity regarding their lost luggage nor file a mishandled baggage report ( MBR ) within 24 hours of their flight landing after filing a lost luggage claim with the airline.
  
  Per section 2(n) of the Blue Ribbon Bags service agreement, it states:
  
  Passenger must then report the Mishandled Baggage Claim to Provider, using the reporting methods as explained in section 2(j) of this agreement, including the airline-issued unique identifier for their lost luggage claim (file reference number) and for each bag (baggage tag number), and all required information, within 24 hours of the airplanes actual arrival time for the Mishandled Baggage Report to be processed. Any Mishandled Baggage Reports reported to Blue Ribbon Bags at any point after the expiration of the 24 hour deadline from the airplanes actual arrival time will be denied, regardless of the circumstances and reasons, and those passengers will not qualify for baggage retrieval services or for Service
  Satisfaction Guaranteed Payment.
  
  Therefore, the passenger will not qualify for our baggage satisfaction guaranteed payment per the terms and conditions of the Blue Ribbon Bags service agreement which was available and agreed upon purchase.
  
  In addition, we do not cover damaged luggage/items or missing/stolen items from your luggage or carry on luggage/items.
  
  We only track and expedite the return of misdirected luggage by the airline.
  
  Thank you.

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  13/07/2024 $9 *********** committed to providing baggage support if my bag was lost during my connecting flights from ******** to ****** Gatwick The airline lost my baggage and after a 30 hour journey I put in a request within the 24hrs time frame for my missing bag but however, put the wrong bag code. When I sent the correct bag code BRB had already declined my claim and said there was nothing they could do and refused to respond to me. Even though, the codes would both be associated with my name therefore this has been an unfair denial as BRB would have been able to see that my other bag did not reach me. My bag has not reached me and it has nearly been a week Business has not tried to resolve the problem as they have now become unreachable.I should have received the compensation for my bag as I then had to go out and borrow money from someone to try and replace necessities that were in my bag at the time of it being lost with the airline.

  Business Response

  Date: 08/08/2024

  To be clear, this case was not denied for anything pertaining to the 24 hour period.
  
  Per the airline's baggage system, the passenger's bag/s under tag number/s ******** (File Reference. **********) was loaded on flight MU201 with the passenger, which arrived on [07/24/2024] at [06:42AM] local time.
  
  Per the Blue Ribbon Bags Service Agreement in section 1, this bag is not considered mishandled. As it states in the Blue Ribbon Bags service agreement:
  
  "The baggage tracking service offered by Provider comprises retrieval service for checked baggage that has not been loaded onto those flights which the Passenger has taken, or has been misdirected to a destination different from your flights end point destination, as reported by the airline flown (Mishandled Baggage).
  
  Our system is directly correlated to the airlines baggage system and we are not disputing if the bag is at *********** nor are we saying the passenger is possession of their bag nor are we saying airline is in possession of the passenger's bag, we are only clarifying that per the airline's baggage tracking system, the bag tag on record with the passenger's lost luggage claim with your airline, has been confirmed to have arrived at LGW airport.
  
  The airline's baggage system is still reflecting this information.
  
  Therefore, due to these facts and circumstances, this passenger will not qualify for our satisfaction guaranteed payment as stated in the Blue Ribbon Bags terms and conditions of the Blue Ribbon Bags service agreement which was available and agreed upon purchase.
  
  Additionally, we do not cover theft. We only track and expedite the return of lost luggage by the airline.
  
  Thank you.

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Ribbon *** ******************* is a Scam I purchased my ticket for my family to travel to *****, to visit my Mother with CheapOair over the phone. Once my husband and I completed the sale the agent asked if we wanted to add baggage protection for $29.00. My husband then asked does that cover the complete trip. The agent assured us, that we would have no problems. upon arriving to ***** 12/12/23, we realize that 4 of our 8 suitcases were missing. When putting our report in with the airport, they apologized and confirmed that our flight was over the limit for packages and our luggage should be on the next flight tomorrow morning at 9am. DNATA ***gage service also stated that they were going to deliver them to my apartment were my family are staying. After the delivery of our luggage 12/13/23, we called them and reported that 1 of 4 suitcases was still missing. they said they would run a trace and be in touch first thing in the morning. The next day DNATA confirmed that they had no luck tracking my suitcase and will continue to trace every 3 hours. At that time my husband I decided to put a claim in with Blue Ribbon ***, we were sold on. Within 5 minutes I received a text and email notification that my claim was DENIED. They had the nerve to attach links stating that I would've had to put a claim in 24hrs, upon arrival. The agent never mention this important information, nor did I receive paperwork on the matter. People put in insurance claims when and if they confirmed damage. You would think that was good thing. People buy insurance for "Peace of Mind". I believe Blue Ribbon *** LLC is a scam. They count on people missing ta 24hr window, they were never informed/aware of. I WARN you get your protection through a legit company, perhaps your credit card company or bank. Save yourself the money and the disappointment. They need to do right thing by people who have already been traumatized, by their situation. SAD. What a Scam.Thank you for taking time to read my personal story

  Business Response

  Date: 01/13/2024

  The passenger did not email or contact Blue Ribbon Bags in any capacity regarding their lost luggage nor file a mishandled baggage report ( MBR ) within 24 hours of their flight landing.
  
  Per section 2(n) of the Blue Ribbon Bags service agreement, it states:
  
  Passenger must then report the Mishandled Baggage Claim to Provider, using the reporting methods as explained in section 2(j) of this agreement, including the airline-issued unique identifier for their lost luggage claim (file reference number) and for each bag (baggage tag number), and all required information, within 24 hours of the airplanes actual arrival time for the Mishandled Baggage Report to be processed. Any Mishandled Baggage Reports reported to Blue Ribbon Bags at any point after the expiration of the 24 hour deadline from the airplanes actual arrival time will be denied, regardless of the circumstances and reasons, and those passengers will not qualify for baggage retrieval services or for Service Satisfaction Guaranteed Payment.
  
  Therefore, the passenger will not qualify for our baggage satisfaction guaranteed payment or our baggage retrieval service per the terms and conditions of the Blue Ribbon Bags service agreement which was available and agreed upon purchase.
  
  Thank you.

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  What is the purpose of paying extra for luggage insurance if this company doesn't do nothing benieficial for it's customers when luggage is lost or mishandled. Please lfinbd and locate the luggage!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************** ***************************
  
  
  
  
   
  

  Business Response

  Date: 08/23/2023

  Per the airline's baggage system, the passenger's bag/s under tag number/s ******** (File Reference. **********) was loaded on flight ***** with the passenger, which arrived on 8/05/2023 at 6:55 PM EDT.
  
  Per the Blue Ribbon Bags Service Agreement in section 1, this bag is not considered mishandled. As it states in the Blue Ribbon Bags service agreement:
  
  "The baggage tracking service offered by Provider comprises retrieval service for checked baggage that has not been loaded onto those flights which the Passenger has taken, or has been misdirected to a destination different from your flights end point destination, as reported by the airline flown (Mishandled Baggage).
  
  Our system is directly correlated to the airlines baggage system and we are not disputing if the bag is at *** airport nor are we saying the passenger is possession of their bag nor are we saying airline is in possession of the passenger's bag, we are only clarifying that per the airline's baggage tracking system, the bag tag on record with the passenger's lost luggage claim with your airline, has been confirmed to have arrived at *** airport.
  
  The airline's baggage system is still reflecting this information.
  
  Therefore, due to these facts and circumstances, this passenger will not qualify for our satisfaction guaranteed payment as stated in the Blue Ribbon Bags terms and conditions of the Blue Ribbon Bags service agreement which was available and agreed upon purchase.
  
  Additionally, we do not cover theft. We only track and expedite the return of lost luggage by the airline.
  
  Thank you.

  Business Response

  Date: 09/25/2023

  As we have stated previously, per the airline's baggage system, the passenger's bag/s under tag number/s ******** (File Reference. **********) was loaded on flight ***** with the passenger, which arrived on 8/05/2023 at 6:55 PM EDT.
  
  Per the Blue Ribbon Bags Service Agreement in section 1, this bag is not considered mishandled. As it states in the Blue Ribbon Bags service agreement:
  
  "The baggage tracking service offered by Provider comprises retrieval service for checked baggage that has not been loaded onto those flights which the Passenger has taken, or has been misdirected to a destination different from your flights end point destination, as reported by the airline flown (Mishandled Baggage).
  
  Our system is directly correlated to the airlines baggage system and we are not disputing if the bag is at *** airport nor are we saying the passenger is possession of their bag nor are we saying airline is in possession of the passenger's bag, we are only clarifying that per the airline's baggage tracking system, the bag tag on record with the passenger's lost luggage claim with your airline, has been confirmed to have arrived at *** airport.
  
  The airline's baggage system is still reflecting this information.
  
  Therefore, due to these facts and circumstances, this passenger will not qualify for our satisfaction guaranteed payment as stated in the Blue Ribbon Bags terms and conditions of the Blue Ribbon Bags service agreement which was available and agreed upon purchase.
  
  Additionally, we do not cover theft. We only track and expedite the return of lost luggage by the airline.
  
  Thank you.

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam, you pay a small fee sure but they guarantee you a insurance for this 5$ when it is time to insure you in the case that your bags go missing they make up a false story that your bag has been found when in reality they have no idea where the bag is. I flew with emirates and westjet from ***** to ******, after a layover in ****** *** I received 3/4 bags when I realized the bag didnt arrived I filed a claim with emirates and westjet for a missing bag. Next I filed a claim with blue ribbon bags, they told me if the bag isnt found within 96hours/4 days they will compensate me **** ******** dollars or ****USD. Everythings is going good they send me status updates every 6 hours saying there have been no updates to the bag status. Come the morning of the 4th day approx a few hours before I was supposed to get my payout I recieve a text saying that your bag has been located at the local airport. Seems like great news I call both airlines again for an update and they clearly state that the bay was scheduled to fly back to ****** b it in fact it didnt end up being scheduled onto the flight. I attach proof in a email to blue ribbon bags and clearly show them that my bag is still in ***** and they deny the appeal request saying that they are certain it is *******. It may seem like a small sum of money to pay for insurance but be sure that this company is a scam who make their money off of individuals who trust them to insure their luggage.

  Business Response

  Date: 08/14/2023

  The passenger's MBR under ********** was closed with the following update: "Your bag(s) under tag number(s) #********, (File Reference. **********) has been confirmed that it has arrived at ******* Int'l - *** via flight AC851 at 11:37 AM MDT on 07/28/2023."
  
  This information is still clearly being shown in the airline's baggage system.
  
  Per section 2(j) of the terms and conditions of the Blue Ribbon Bags service agreement which were available and agreed upon purchase:
  
  All bags will be considered returned to the passenger, and this service agreement will be considered fulfilled, per the terms and conditions of the Blue Ribbon Bags Service Agreement, when as per the airlines lost baggage system, the bag arrives at the airport on record with the passengers lost baggage claim with the airline.
  
  Therefore, since the passenger's bag(s) arrived at *** airport on 7/28/2023, their file was closed, and your bag(s) would be considered returned per the Blue Ribbon Bags Terms and Conditions, as we do not handle delivery of bag(s) in these instances.
  
  In addition, we are not disputing and questioning if the passenger's bag(s) are still missing, nor are we saying that the passenger is in possession of it. We are only clarifying that per the airline's baggage tracking system, the bag under tag numbers ******** on record with the passenger's lost luggage claim with your airline was loaded on the forwarding flight flight AC851 which arrived on 7/28/2022 at 11:37 AM MDT to *** Airport.
  
  Please understand that the terms and conditions of the Blue Ribbon Bags service agreement are different from that of the airlines. The airline is obligated to open a claim for a lost bag if the passenger claims to have not received it, regardless of the reason.  As well, the airline's baggage system will continue to show a bag as "under tracing" if a passenger claims to not be in possession of it.
  
  In addition, this passenger's case was updated and closed nowhere near the 96 hour period. This case was closed on 7/30/2023 at 9:35 PM MDT which is roughly 2 days from the passenger's flight WS4223 which landed at *** airport on 7/28/2023 at 3:06 PM MDT.
  
  Our payments are only issued in the event that we are unable to facilitate the return of your lost luggage by the airline, within the service period, 96 hours from the passengers flight landing to the airport on record with your lost luggage claim and we do not handle delivery.
  
  Regardless of when the airline delivers the passenger's bag(s), since their bag(s) arrived at the airport on record with your lost luggage claim with the airline within the service period and we don't handle delivery, they do not qualify for payment in this case.
  
  Thank you.