Reviews

Review Details

• Review fromCody G

  Date: 06/04/2024

  This company took my money and repeatedly misled me. Reporting to the ***** SEC, FINRA.

  Masterworks.io, LLC

  Date: 06/05/2024

  Thanks for taking the time to share your feedback. As discussed, we understand that your experience has been both inconvenient and increasingly frustrating.As previously related, the shares you purchased and now wish to liquidate were subject to an audit that needed to be completed to be in compliance with regulatory standards.Additionally, as implied by an audit, these procedures were conducted by an independent third party.Unfortunately, the timeline for completion was a opaque to us as well.We notified you as soon as the shares were eligible for trading. Since then, you have used the trading platform to list those shares for sale. Again, we want to apologize for the time and energy you have spent trying to resolve the matter and the frustration it has caused.

• Review fromD. N

  Date: 05/09/2024

  Masterworks is in the process of taking $4k dollars of mine in capital, after two years of it doing nothing and losing value. Theyre now in breach of trust and think its their money to dig in their heels about. unbelievable. will update BBB review if possible as this develops with regulators, state and federal and will head into the other review sites and apps too if i need too

• Review fromJohn S

  Date: 03/14/2023

  1. You will never be able to unsubscribe. They actually don't have the mandatory "unsubscribe" link in most of their emails. The "Unsubscribe" options in your profile are fake. It seems to only unsubscribe some of the emails but to unsubscribe from all; you have to call customer service.2. You will not be paid back if you are international. I was told they have to wire me in ** dollars, but my bank charge $$$ to receive ** wires, which take away from my returns. I ended up not making much money after the wire fee. I could have had my money in a bond for much more interest. The alternative is a ** dollar check, which none of the banks can cash. No other developed countries in the world use paper checks.3. They lie about liquidity options. You cannot sell on the secondary market for a long, long time. And even when the shares qualify to be sold, there are no buyers. Every trade is 20 sell offers to 1 buy offer.4. They lie about appraisals. They only appraise a painting when they feel like it since they do appraisals in-house.5. They also lie about their policies. They have all these arbitrary rules about investment minimums and refunds, but all I had to do was threaten to go to the SEC, and they all of a sudden reversed their rules. Why are they so afraid of the SEC?If you must invest, the safest way is to do it with a credit card. Yes, your card might charge you a fee, but you can always claw back your investment through your credit card company. Don't do what I did: I can't cash the check they sent me, I took a big haircut when they wire my money back, and I also can't sell my remaining shares because no one is buying on the secondary market.