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Business Profile

Internet Services

Fluz Fluz LLC
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BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

1.42

Average of 9 Customer Reviews

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Review Details

  • Bea Y

    Date: 05/29/2024

    If I could give 0 stars, I would. Terrible company, scam setup, horrible customer service. I have attempted to work with customer service on multiple issues for over a month. They have taken my bank info and errored multiple times in the backend of their own app. They have refused to honor my attempts at purchases and set an after-the-fact "limit" on my spending for no reason which they can explain except to bogusly claim a "fraud" protection (after I verified my accounts multiple times, multiple ways and waited days for verification). Do not get fooled by their nonsense, do not give them your info.

    Fluz Fluz LLC

    Date: 06/11/2024

    Hi there, we are truly sorry to hear about how your experience has affected your impression of us. We at Fluz aim to be a safe platform for users and non-users alike. We accomplish this by use of our automatic security filters, which detects unusual activity in our app. Flagged accounts are required to complete verification and will have their spending temporarily limited, to ensure your account and that of other cardholders remain as safe as possible. Don't worry, this isn't set in stone! As we build trust with you, your spending limits for the flagged payment method may still be increased.

    Unfortunately, it seems we aren't able to find a Fluz account under the details you've provided on your review. Please reach out to ************************************* so our team can do a reevaluation on the current limits on your payment methods and see if it's possible for them to be adjusted. We would also like to learn more about the errors you encountered.

  • brandon f

    Date: 05/16/2023

    Fluz is a great service! Their customer service has helped me multiple times.

    Fluz Fluz LLC

    Date: 05/17/2023

    Hi *******, we appreciate your feedback. Thank you for using Fluz!

  • Charissa H

    Date: 03/06/2023

    Why hasn't this scam been shut down. $100 MC gift card bought at the ********** 12/15/2022 and stolen the same day by these criminals. Filed a claim with the gift card company but as of 3/23 I still have not received my money back. CRIMINALS!!

    Fluz Fluz LLC

    Date: 03/07/2023

    Hi ********, we're very sorry to hear that your card information was compromised. We want to make clear that Fluz, as a company, was not responsible for compromising your card information. We do not have access to your card details. We are an online app-based marketplace that accepts a variety of payment methods. It's possible that someone got a hold of your card information and used it to make a purchase on our platform. If you've lost your card or believe someone may have had access to it, please report it to the card provider/bank or to the party you purchased the gift card from, as soon as possible. Their number is located on the back of the card. They will be able to help return your funds. Please also reach out to the Fluz Safety Team at ********************************** or ************ (available M-F 9am to 8pm EST) so that we can conduct an investigation. Thank you.

    Fluz Fluz LLC

    Date: 09/21/2023

    Hi, we were meaning to check in on you, to confirm whether our team was able to satisfactorily assist you regarding the concern you had with your **** gift card. We've just checked on the details of your report and though we have not received sufficient documentation to be able to proceed with our own investigation of your case, we were able to confirm that you've since been able to work things out with your card issuer. Please don't hesitate to email us at ********************************** should you have any other concerns.

  • Jason A

    Date: 01/19/2023

    I got a $100 gift card for Christmas I registered and activated it on dec26 and went to use on Dec 29th it was declined . I called the company got a number for who the charge for $100 on gift card. They gave me a fake number and tried to say that's who the charge was from . I filed a complaint the refused to refund my $100 amount. I know 2 other people who had same problem with this company. We buy the ****** *** gift cards and they give the information out excuse me sell the information and our gift cards get charged the entire amount and we loss while they gain/win twice. Somebody has to do something cause these ****** *** companies screw us over and get away with it.

    Fluz Fluz LLC

    Date: 01/24/2023

    Hi there, We are sorry to hear about what you may have experienced. We at Fluz aim to be a safe platform for users and non-users alike. You can rest assured that we take part in no such activities nor do we condone our platform being used as such by our users. We would like to conduct a through investigation on what you may have experienced. Please email us at ********************************* with your concern so we can better assist you.

    Fluz Fluz LLC

    Date: 09/21/2023

    Hi, we were meaning to check in on you, to confirm whether our team was able to satisfactorily assist you regarding the concern you had with your gift card. Unfortunately, it seems we have yet to receive any communication from you, and we were not able proceed with the investigation of your case. Please reach out to ********************************* with your claim details.

  • Shala K

    Date: 01/03/2023

    I just had a $400 Christmas giftcard stolen from this company!!! I registered the card on 12/30, Fluz made a transaction on 1/1 for the full $400 amount!!! SCAMMERS!

    Fluz Fluz LLC

    Date: 01/04/2023

    Hi there, We are sorry to hear about this experience. We at Fluz aim to be a safe platform for users and non-users alike. Please email us at *************** with your concern so we can better assist you.

    Fluz Fluz LLC

    Date: 09/21/2023

    Hi, we were meaning to check in on you, to confirm whether our team was able to satisfactorily assist you regarding the concern you had with your gift card. Unfortunately, it seems we have yet to receive any communication from you, and we were not able proceed with the investigation of your case. Please reach out to ********************************* with your claim details.

  • Kavonn J.

    Date: 01/01/2023

    Hey!!! What’s actually going on?? I checked the balance on my child’s **** gift card, that was just given for Christmas…and the balance is $0. Checked the transaction history, and this company is the reason why there’s not one single buck left on it!!!

    Fluz Fluz LLC

    Date: 01/03/2023

    Hi there, We are sorry to hear about this experience. We at Fluz aim to be a safe platform for users and non-users alike. Please email us at ********************************* with your concern so we can better assist you.

    Fluz Fluz LLC

    Date: 09/21/2023

    Hi, we were meaning to check in on you, to confirm whether our team was able to satisfactorily assist you regarding the concern you had with your **** gift card. We've just checked on the details of your report and though we have not received sufficient documentation to be able to proceed with our own investigation of your case, we were able to confirm that you've since been able to work things out with your card issuer. Please don't hesitate to email us at ********************************** should you have any other concerns.

  • Doug H

    Date: 12/28/2022

    I got 6 cards for xmas for nieces and nephews and They got hold of me and out of 10 of them 6 were declined and I checked and they all are associated with your number. Under names FZADS, FZGROCERY, FZSHIP, FZSOFT. I raced it down to Flux website. Someone somehow wiped these cards clean and I never heard of your website and these cards were not used. When they went to use them the first time 6 out of the 10 were declined, wtf! I have all the receipts and I have the cards in my hands now. How could this happen? They were used fraudently on your website. I want my money reversed. You have scammers using/running your site?

    Fluz Fluz LLC

    Date: 12/28/2022

    Hi there, We are sorry to hear you have been a victim of a scam. Safety for both users and non-users is important to us at Fluz. Please email us at ********************************* with your concern so we can assist you.

  • Rebecca L

    Date: 12/07/2022

    There were three charges on my account that got duplicated by Fluz. I was assured I would receive my money back but it's been over 2 months and I'm now being told they don't even owe me the money at all. Fluz is a huge scam. Stay away.

  • Sutton M

    Date: 11/29/2022

    This app was used to make an unauthorized transaction that drained the $150 I had on a **** gift card. I have emailed the company and will update this review if I get a response.

Fluz Fluz LLC is BBB Accredited.

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