Reviews

This profile includes reviews for Peloton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Peloton has 13 locations, listed below.

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  Peloton

  125 W 25th St Fl 11 New York, NY 10001-7232

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  Peloton

  152 Christopher St New York, NY 10014-2838

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  Peloton Interactive, Inc

  151 Bloor St W Toronto, ON M5S 1N5

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  Peloton Interactive, Inc

  3401 Dufferin St North York, ON M6A 2T9

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  Peloton Interactive , Inc.

  5050 Oakbrook Pkwy Norcross, GA 30093

Review Details

• Review fromGrace L

  Date: 02/16/2025

  I loved my bike for the first nine months until something went wrong, I called into customer support and they said it is still under warranty so they sent the repair parts and the link to schedule a technician. Fast forward here I am a month later, the technician has no called no showed twice and when I call in they tell me they will escalate the ticket I finally asked if I could just return the bike+ since I cant use it and cant seem to get it repaired and I was told I cant because its past the 30 day return window so I am stuck with a broken bike. Its frustrating that I paid sooo much money for the bike+ and only got 9 months use out of it. Dont waste your money with this company.

  Peloton

  Date: 03/04/2025

  Thank you for reaching out. This is not the experience we want for our Members as Peloton strives to provide the highest level of service. We took actionable steps and made contact with the Member. We have fixed their Bike+; therefore we consider this matter resolved.

• Review fromAnthony A

  Date: 02/03/2025

  I recently had an issue with my Peloton Tread and had the pleasure of working with **** *. to find a resolution. From the start, **** was professional, responsive, and truly went above and beyond to address my concerns. He kept me informed throughout the process, provided clear options, and ultimately helped me secure a fair solution. His dedication to customer satisfaction was evident, and I genuinely appreciate his efforts.The reason for my 4-star rating instead of 5 has nothing to do with Jeffits due to the noticeable downgrade in speaker quality on the Tread+. While the upgraded hardware is great in many ways, the sound doesnt match the experience I had with the regular Tread, which is a bit disappointing.That said, my experience with **** was fantastic, and Peloton is lucky to have someone as dedicated as him on their team. If you ever need assistance, I highly recommend working with him!******* *.

  Peloton

  Date: 02/06/2025

  Thanks for sharing your experience. We are constantly looking for ways to improve our service and products, so we will be sure to share this Member's positive experience with our Support team and their feedback regarding the Tread+ speaker. 

• Review fromMark M

  Date: 01/27/2025

  I purchased a shirt which was shipped via ***, who then sent it to ****. It finally arrived to my mailbox; however, the package was torn open and the shirt was missing. Peloton customer service was no help in contacting *** and said I needed to contact *** directly. I contacted *** who said I needed to contact Peloton or ***** **** said to contact *** or Peloton. No one will take responsibility. Peloton first gave me a gift card credit when they said they would credit my original payment. I had to call back and talk with a supervisor who did credit my credit card. However, I still do not have a shirt! I would like to post this to ****** and give Peloton a lonely star. Very disappointed in the way customer service handled...or didn't handle...my issue.

  Peloton

  Date: 01/29/2025

  Thank you for sharing your feedback. We sincerely apologize for the inconvenience of not receiving the apparel item you purchased. We completely understand how disappointing that can be. While weve already processed your refund, we truly regret that we couldnt provide the full experience you were expecting. As a token of appreciation for your understanding, weve included a discount code for your next purchase. We hope this demonstrates our commitment to your satisfaction and that well have the chance to serve you again soon. We now consider this matter to be fully resolved.

• Review fromNick B

  Date: 01/15/2025

  After waiting three months for service under warranty I emailed the CEO and a new bike was delivered that week. Not happy to wait three months for a repair but happy with the outcome. Hopefully customer service and machine service/repair is enhanced as a result of this conversation.

  Peloton

  Date: 01/20/2025

  Thanks for sharing your experience. We are constantly looking for ways to improve our service and understanding the frustrations of our Members puts us in the best place to do so. 

• Review fromNatalie B

  Date: 01/13/2025

  I purchased my peloton and had some errors along the way- but dealing with Cristie helped as she turned my whole experience around and made everything right by me. She was a great representative of the company, and turned my frown upside down. Things were seamlessly fixed and I am a happy customer. I am excited and hopeful that my new bike will have no further glitches. I am a past peloton user and supporter, and I cannot get back to riding again. Thanks Cristie!!!!!!!!!!!!

  Peloton

  Date: 01/20/2025

  Thanks for trusting our Support Team to get this turned around for you. We can't wait to see you on the Leaderboard!

• Review frommichael R

  Date: 01/13/2025

  I could NOT BE MORE PLEASED with Peloton!! What a fabulous and attentive organization, I needed a new touchscreen and the not only sent me a new screen but covered all shipping costs and offered tech support They followed up daily to assure I was kept abreast of shipping and deliver.y I am a FAN of PELOTON for LIFE, great product, great ambassadors, great classes AND NOW ADD on AMAZING CUSTOMER SERVICE and SUPPORT...I am so appreciative of the organization from the top to customer service.. ******************** gets we all rise and thrive TOGETHER.. Thank you Peloton

  Peloton

  Date: 01/15/2025

  Thank you for sharing your feedback with us! We're thrilled that our Support Team could provide such a seamless experience. We're grateful to have you as a Peloton fan for life!
  

• Review fromAJAY V

  Date: 01/10/2025

  I purchased the Treadmill Plus, one of Peloton’s high-end treadmills costing nearly $6,000, on November 21, 2024. The treadmill was delivered on December 3, 2024, but unfortunately, it turned out to be defective—the safe key was not being detected. Peloton sent a replacement safe key, but the issue persisted. They then scheduled a technician to resolve the problem on January 8, 2025, but the technician was a no-show. When I contacted customer service to inquire, they explained they couldn’t even get in touch with the technician because they rely on a third-party service. Adding to the frustration, Peloton refuses to swap the defective treadmill until the technician checks it, despite their failure to ensure the technician’s visit. This entire experience has been extremely frustrating. For such a high-priced product, I expected much better quality and customer service. The lack of accountability and poor coordination with third-party services is disappointing. So far, I regret this purchase and would not recommend Peloton based on my experience.

  Peloton

  Date: 01/20/2025

  Thanks for sharing your experience with us. We are constantly looking for ways to improve our services and we will take this feedback to our team as we look for ways to complete service repairs. 

• Review fromKaila P

  Date: 01/10/2025

  I purchased a peloton and it was delivered on 12/2. On 1/9 I attempted to initiate a return and was rudely spoken to on the phone and via chat that there was nothing the company would do for me. I tried to explain that over the holidays and my family being sick, I meant to start the return but was unable to. I was treated poorly by all customer service agents. I asked what could be done, offered returning at a discount, but they said no and told me to sell the machine. It is unfortunate that is how you treat your customers given the premium price point, you would expect premium customer service.

  Peloton

  Date: 01/14/2025

  Thank you for bringing this to our attention. Our Refurbished Bikes are ineligible for a return per our Policy. We will be reaching out to provide further support and also to address the concerns regarding your experience with Member Support.

• Review fromDavid E

  Date: 01/07/2025

  *** *. Worked with us on getting the guided rides working after various software patches conflicted with each other unable to run it. He was very patient and went through a number of different iterations to get the process working . at the end of the day we had to start from scratch delete the system code and reinstall. It was worth it. Very rarely do you get the chance to work with guys that are this committed and willing to hang in there. Recognize this was a single bike problem I'm very grateful !

  Peloton

  Date: 01/08/2025

  Thanks so much for taking the time to leave your review. We truly appreciate you and are excited to be a part of your fitness journey. Please let us know if you have any other questions or concerns and our Support Team will be happy to help.

• Review fromChris S

  Date: 12/27/2024

  I have been waiting for almost three months for a repair technician to come out and fix the tread that is within warranty. I had several no shows from your technicians and this is absurd that customer support lacks empathy and there is no solution to not having a treadmill which was paid for in operating order. This company was once a reputable brand and now your new reputation is high value equipment with cheap parts and less than adequate support.