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Business Profile

Electronics and Technology

Ubiquiti Networks, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a product and am being denied phone support and email support is taking days with not resolution in sight. I've demanded that a manager call me and am being told its not possible.

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed our order on Thursday, the 9th. When we placed the order they offered an overnight option. So we went ahead and ordered these items thinking we would get them the next day. The next day comes, and nothing. We got tracking numbers, but only for shipping labels but no progress on the shipment. However, this package is time-sensitive for us so we keep checking. To this date, they have not shipped these packages. These are our *** tracking numbers* ****************** ****************** ****************** Part of our frustration with Ubiquiti is their lack of customer service. They can only be contacted through a ticket system. This is affecting production on our end and the misleading shipping information is disappointing to see.

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Ubiquiti Networks, Inc. regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:03/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unifi Dream Machine purchased on January.8.2024. Once recieved tried to connect to the network and device could NOT be seen. I tried everything, no luck. I spent 3 weeks with eMail support ( ONLY option ) and they could NOT get it to work. I asked for a RMA and now they are telling me that I am out of the "warranty window" due to the length of time since purchase. There would be days between a response from them and 100% NO response on a Saturday or Sunday. If this was my corporate job and the device was down for this long, I WOULD HAVE BEEN FIRED. I am just looking for my money back and being from ******, ALL of some compensation for shipping as it has to be sent to ******** ********** which will cost approx. $90 for shipping

  • Initial Complaint

    Date:10/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought their latest UDR - Dream Router, this failed within 4 hours of operation, seeking their support team to help resolve this issue, I have Access Point purchased along with it, I did not open this one, since the Dream Router failed, I requested for replacement, now looking at several reviews, I feel I need full refund, and I can return these equipment's free of cost

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Ubiquiti Networks, Inc. regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Ubiquiti Networks, Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

Ubiquiti Networks, Inc. is NOT a BBB Accredited Business.

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