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Business Profile

Digital Marketing

Mash & Grape

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.8

Average of 3 Customer Reviews

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Review Details

  • Christine S

    Date: 05/28/2024

    I ordered a gift subscription to the bourbon of the month club on 4/21/24 and the recipient never received anything as of 5/28/24 so I emailed their customer support and they informed me that they were discontinuing their bourbon of the month club and would refund my money. However, their website still offers the bourbon of the month club. They indicated they would give me a refund for what I had paid in 5 to 10 days, however, it should not have been up to me to contact them for a refund if they had already canceled the program, nor should they still show the club available on their website. Extremely poor customer service.

    Mash & Grape

    Date: 06/20/2024

    Hi *********,

    Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced with your recent gift purchase.

    We understand your disappointment and regret that you had to reach out to us for a refund. Your experience highlights areas where we need to improve.

    Your purchase was made during a transitional period for our Bourbon of the *********** Unfortunately, this change was not reflected on our website promptly enough. We have since rectified this issue by removing the subscription option from our site and beginning the process of cancelling our outstanding memberships.

    We value your feedback and will use it to enhance our services and prevent similar issues in the future. If theres anything else we can do to make this right or if you have any further questions, please dont hesitate to contact us.

    Again, thank you for bringing this to our attention and for your understanding.

  • Debbie Q

    Date: 04/19/2024

    Do not buy from this company!!! They take your order and money then dont ship you the product. When you try to get a refund they wont give you that either. I would never buy from them again!

    Mash & Grape

    Date: 05/09/2024

    Dear ******,

    Thank you for sharing your feedback. We sincerely apologize for the experience you've had. Your input is incredibly valuable to us as we continuously strive to improve our services.

    We understand the frustration caused by the delay in processing your monthly order. Despite our usual proficiency in addressing such concerns, we encountered unforeseen challenges, resulting in shipping delays.

    We also regret the misdelivery of your order by the courier. Resolving such delivery issues may take longer than desired as we conduct a thorough investigation with the carrier.

    We understand if our response time did not meet your expectations, and we apologize for any inconvenience caused. If you require further clarification or assistance, please don't hesitate to contact us. We assure you that we will respond as promptly as possible!

  • Alan R.

    Date: 01/02/2023

    This took some time but, they made up for it with a more recent version of what I ordered. End result, made it worth the wait. This company is working hard with their support and Ill give them and A+ for effort. I would use them again. If you read the negative reviews the shipping/delivery time is the main issue. Aside from that they went a live and beyond my few support requests simply looking to get the gift on time. I was very happy when I saw the bottle that was delivered and Im 100% sure that was done because of the delay. So you will get your order and their support does do their job and the strive for customer satisfaction. So A+ from me.

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